- spending time with family and friends
- fishing
- meeting new people
Daniel preen
Telford,Shropshire
Summary
Dynamic professional with expertise in team management and customer relationship development. Proven ability to adapt to changing demands through strong communication and problem-solving skills. Dedicated to delivering exceptional service and promoting professional growth in team members.
Overview
12
12
years of professional experience
Work History
Area Service Manager
Pacifica
Telford, Durham
03.2021 - Current
- Managed team of service professionals, fostering culture of excellence and driving customer satisfaction.
- Supervised services provided to achieve quality and performance targets.
- Resolved escalated customer complaints with tact and professionalism, restoring client confidence.
- Analysed customer feedback to identify areas for improvement and implement necessary changes.
- Selected and trained staff, building knowledgeable, high-performing team.
- Led training programmes for new employees, enhancing their skills and knowledge in service management.
- Mentored staff to enable professional development and progression.
- Liaised with external providers to improve service provisions and support client needs.
- Maintained compliance with industry regulations and standards, upholding company integrity.
wheelchair engineer
easyrise ltd
Telford, Shropshire
09.2014 - 03.2021
- Conducted tests and examined components and assemblies to identify and rectify defects.
- Tested equipment, machinery and instruments to assess proper functioning.
- Oversaw the maintenance of critical infrastructure, ensuring operational reliability and safety standards were met.
- Managed maintenance data records and tracked maintenance and operating information for onsite reference.
- Kept up-to-date knowledge of relevant regulations to verify work complied with legislation.
- Monitored project progress against timelines and budgets, making adjustments as necessary to meet key milestones.
- Kept project leaders regularly updated with progress, maintaining open, productive communication.
Education
GCSEs -
wrockwardine wood senior school
Telford, TFW01-2000
Skills
- Service delivery
- Quality assurance
- Compliance management
- Technical troubleshooting
- Escalation management
- Risk assessment
- Customer relationship management
- Customer service excellence
- Staff training
- Team building
- Staff management
- Decision making
- Communication skills
- Relationship-building
Interests
Timeline
Area Service Manager
Pacifica
03.2021 - Current
wheelchair engineer
easyrise ltd
09.2014 - 03.2021
GCSEs -
wrockwardine wood senior school