Daniel Patterson
Desborough,Northamptonshire
Summary
Accomplished professional with a strong focus on leadership excellence and customer orientation. Demonstrates solution-oriented thinking and expertise in employee management, staff training, and development. Proven track record in mentoring and coaching, with a commitment to performance monitoring. Dedicated to fostering a productive work environment and driving organisational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Self Employed Consultant
Serve First
London, London
08.2024 - 12.2024
- Assisted in the relaunch of Field based customer feedback terminals for multiple National Companies.
- Responsible for logistics, sourcing and construction of terminals.
- Development of initial policies and procedure to ensure continuity with a consistent uniformed client journey.
- Interactions with clients in the field to ensure minimal disruption to daily operations.
- Regular reporting and feedback to line manager in line with KPI's.
Regional Manager
Robert Heath Heating (Company Restructure)
London, South East
10.2023 - 06.2024
- Successfully built a highly effective team.
- Oversaw 50 staff to consistently exceed the companies KPI's.
- Expanded stakeholder management skills and conflict resolution.
- Created a positive work environment, boosting employee morale.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Maintained constant communication with staff, fostering transparency and trust within the team.
- Coordinated with other departments for smooth business operations.
- Built strong relationships with stakeholders, improving customer satisfaction rates.
Regional Technical Manager
S O'Brien Heating Solutions (Redundancy)
South Region, Southern England
03.2021 - 06.2022
- Managed regional technical operations to enhance productivity.
- Streamlined process efficiency by implementing innovative solutions.
- Led a team of engineers for improved project delivery timescales.
- Conducted regular training sessions, ensuring up-to-date industry knowledge amongst staff.
- Promote a positive work environment whilst driving performance standards upwards.
- Increased client satisfaction rates by resolving complex issues promptly.
HIVE Installations Manager
S O'Brien Heating Solutions
National
11.2020 - 03.2021
- Managed team dynamics.
- Auditing policy adaptation.
- Development and introduction of training manuals and procedures.
- Regular reporting of progress to senior management.
Lead Technical Service & Repair Engineer
S O'Brien Heating Solutions
Midlands Region
06.2018 - 01.2021
- Stayed updated with latest industry developments, enhancing professional growth and competence.
- Demonstrated high-level troubleshooting skills, contributing to reduced time wastage during repair operations.
- Adhered strictly to health and safety guidelines whilst working on complex machinery, preventing work-related accidents significantly.
- Prioritised urgent repair tasks whilst providing excellent customer service by addressing all client concerns regarding their machines promptly and professionally.
Service & Repair Gas Engineer
British Gas (Career Development)
Northamptonshire
06.2005 - 04.2018
- Ensured safety by strictly adhering to all gas engineering regulations.
- Performed regular maintenance on gas systems for optimal performance.
- Maintained full compliance with health and safety standards by conducting regular risk assessments.
- Diagnosed faults in gas appliances accurately to ensure swift resolution.
Education
Higher National Diploma - Business, Finance & Marketing
De Montfort University
Milton Keynes 04.2001 -
Skills
- Leadership excellence
- Customer orientation
- Solution-Oriented thinking
- Employee management
- Staff training and development
- Mentoring and coaching
- Performance monitoring
Certification
ACS Gas Qualification
Unvented Hot Water & LPG Service & Repair
Accomplishments
Increased Team output by 25% in Qt4 of 2022 to become most successful region in S O'Brien Heating history, exceeding Annual Bonus expectations.
14% decrease in parts spend and 11% decrease in multi visit across the team over a 4 month period through Education, training and alterations to business policy. (Robert Heath Heating – Regional Manager)
Affiliations
- Motorsport - I have coached children for 20yrs in karting, from the age of 6yrs old
- Swimming - My Children are competitive swimmers for a local club
References
References available upon request.
Additional Information
I believe I would be suited to this role due to my proactive customer focussed approach, my attention to detail, adaptability to find a solution methodically along with my leadership skills. I am excited about using my expansive skills from within the Gas Industry and my General Management experience and applying them in a new field and would welcome the opportunity to discuss my CV and experience in more detail to demonstrate how I can apply my skills to this role.
Timeline
Self Employed Consultant
Serve First
08.2024 - 12.2024
Regional Manager
Robert Heath Heating (Company Restructure)
10.2023 - 06.2024
Regional Technical Manager
S O'Brien Heating Solutions (Redundancy)
03.2021 - 06.2022
HIVE Installations Manager
S O'Brien Heating Solutions
11.2020 - 03.2021
Lead Technical Service & Repair Engineer
S O'Brien Heating Solutions
06.2018 - 01.2021
Service & Repair Gas Engineer
British Gas (Career Development)
06.2005 - 04.2018
Higher National Diploma - Business, Finance & Marketing
De Montfort University
04.2001 -
ACS Gas Qualification
Unvented Hot Water & LPG Service & Repair
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