DANIEL PATTERSON
Liverpool,Merseyside
Summary
Customer-oriented Business Manager with 27 years of managerial experience. Focused on increasing outputs, minimising costs and maximising overall efficiency. Adaptive and deadline-oriented with capacity to execute and complete multiple tasks in high-stress environments. Meticulous leader and strategic planner.
People focused through smart coaching to develop talent in a motivational environment.
Overview
31
31
years of professional experience
Work history
Business Manager
McDonalds Restaurants Ltd
Liverpool, Merseyside
1994.06 - Current
- Managed business operations for over 200 company employees generating up to and over £6 million in yearly revenue.
- Tracked financial data and completed reports detailing key metrics.
- Completed Mon they P+L reconciliation to review performance and set goals for coming months.
- Drove sales and maintained cost controls.
- Achieved productivity improvements while enhancing quality control operations to reduce overhead.
- Interacted with customers and vendors with utmost professionalism to solve issues and challenges.
- Oversaw hiring and recruitment, employee motivation and training
- Planned, organised and executed promotional events
- Promoted business profitability by tracking performance indicators and driving corrective action.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Grew business by creatively driving sales and maintaining cost controls.
- Built and maintained loyal, long-term customer relationships through effective account management and rapport building
- Directed safety operations and maintained clean work environment in adherence to HSE requirements.
- Delivered and implemented staff engagement, gender diversity and cultural programmes.
- Conducted monthly H&S audits, food safety Audits verifying activities complied with procedures and policies.
- Interviewed, hired, coached and trained staff, monitored performance and offered mentoring to junior team members.
- Conducted unplanned people & cash audits to assess policy and procedure compliance.
- Completed regular performance reviews and advised employees on potential improvements.
- Set up staff development schemes for continued team progression.
- Coached both staff and management team on development and shop floor to promote great customer service and people skills.
Admin assistant
Liverpool Education Authority
Liverpool
1994.06 - 2025.07
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations
- Maintained manual and electronic filing and information systems, ensuring readily available and accurate data
- Offered high levels of administrative support to managers, ensuring smooth running of company operations
- Coordinated meeting rooms and agendas
- Input transactions into accounting system to track payments and forecast sales
- Controlled stock and supplies to meet team needs
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires
- Created employee attendance reports verifying compliance with company policy
- Produced statistical analysis and reporting using Excel
- Recruited and managed contractors to repair or replace damaged office equipment, minimising disruptions to operations
- Reconciled and kept safe small amounts of petty cash in line with financial regulations
- Greeted visitors, recorded personal information and directed to appropriate department with professionalism
- Supported HR department in processing payroll records, correcting inconsistencies in timekeeping to avoid delays in employee payments.
Bartender
Green king
Liverpool
1997.01 - 1998.01
- Confirmed ages of customers to identify eligibility and discontinued service to intoxicated guests
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference
- Received orders from wait staff and delivered beverages to guests
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations
- Processed cash, credit card and voucher payments to fast-track process
- Maintained facility compliance with health codes, sanitation requirements and licence regulations
- Made product recommendations to customers based on preference, food pairings and special promotions
- Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow
- Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers’ orders
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory
- Conducted ID checks in line with Challenge 25 rules and regulations
- Maintained brand image by keeping neat personal appearance
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction
- Washed and rinsed glasses, plates and utensils to maintain hygiene standards.
Education
GCSEs - secondary school
Queen Mary Secondary School
Liverpool, Merseyside 09/1990 -
NVQ Level 3 -
Mcdonalds
Liverpool 01/2000 -
First Aid -
McDonald's
Liverpool 01/2023 -
Skills
- Can prioritise and & organise self work and workplace to met demand
- Can work rapidly to ensure operations are smooth
- Customer Service & Focus Business KPI Management
- Staff Training and Development of future managers & leaders
- Employee Motivation & coaching to lead operational excellence
- Hiring Management & process
- Employee Management & HR
- Market Trend Analysis
- Commercial Awareness & decision making
- Data Analysis
- Sales Trend Analysis
- Financial, Food safety & H&S management
Timeline
Bartender
Green king
1997.01 - 1998.01
Business Manager
McDonalds Restaurants Ltd
1994.06 - Current
Admin assistant
Liverpool Education Authority
1994.06 - 2025.07
GCSEs - secondary school
Queen Mary Secondary School
09/1990 -
NVQ Level 3 -
Mcdonalds
01/2000 -
First Aid -
McDonald's
01/2023 -