Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Daniel Patrick

42 Orangefield Crescent, Belfast, BT6 9GH

Summary

Experienced and dependable Customer Service Administrator with over 20 years of proven success in delivering high-quality administrative and customer support across diverse sectors. Recognized for reliability, time management, and the ability to work both independently and collaboratively. Skilled in handling customer queries, maintaining accurate records, supporting operational efficiency, and resolving issues with professionalism and care. Committed to continuous learning and personal development to support business goals, and deliver excellent service.

Overview

29
29
years of professional experience

Work History

ADMIN, Electrical/Heating Install/Legionella Works Departments

SSE Airtricity/Fusion Heating
03.2019 - Current
  • Managed team calendars and scheduled engineer jobs.
  • Answered phones, responded to emails, and dealt with customer inquiries in a timely manner.
  • Handled high volumes of data input with accuracy and confidentiality.
  • Surveyed jobs, and provided quotations.
  • Material orders for jobs, and returns of any unused or faulty items.
  • Maintained and updated spreadsheets for tracking and reporting.

AML (Anti Money Laundering) Front Line Support

Ulster Bank
04.2015 - 03.2019
  • Assisting with the development, implementation, and maintenance of an anti-money laundering program within the bank.
  • Operation of the bank's computerized information systems includes, but is not limited to, Back Office, CES, Image & Workflow, ISV, Risk Calculator, Credit Search, NAS, Voter's Roll, and Vision Net.
  • KYB, KYC, and ID&V checks.
  • Briefing and reporting to senior management on matters relating to internal AML compliance policies and procedures.
  • Ensuring compliance with current AML regulations, and other relevant legislation.

CSA (Customer Service Advisor)

Firstsource
05.2012 - 03.2015
  • Communicating with customers, inbound and outbound.
  • Achieving and exceeding sales and targets.
  • Followed the DPA policies and correct management of sensitive customer information.
  • Used clear and effective communication skills.
  • Problem-solving and complaint-handling.
  • Showing empathy and sympathy when needed.
  • Upselling products that would prove useful in customers' daily activities, including making customers aware of free products and services at their disposal.

Warehouse Supervisor

Marks and Spencer
04.2008 - 03.2012
  • Managing staff, delegating work to ensure all tasks are completed and up to date.
  • Measuring and reporting the effectiveness of warehouse activities and employee performance.
  • Organizing and maintaining inventory and storage areas.
  • Maintaining a friendly and safe environment for staff and customers.
  • Accepting and organizing deliveries.

Assistant Bar Manager

The Chelsfield Bar & Restaurant
06.2005 - 03.2008
  • Managed the business aspects of the bar, such as keeping a current liquor license, negotiating suppliers' contracts, taking inventory, reordering supplies, managing budgets, and setting goals.
  • Creating effective schedules and quickly resolving issues to ensure both the bar and restaurant are well-staffed during peak times.
  • Hiring and training staff to provide excellent service to customers.
  • Setting and enforcing quality and safety controls.
  • Working with diverse personalities.
  • Ensuring that food and hygiene standards are met.

Bar Supervisor

The Broomwood Restaurant and Lounge
01.2003 - 05.2005
  • Managed the bar and kitchen in the manager's absence.
  • Ensuring that food and hygiene standards are met.
  • Meeting and greeting.
  • Arranging orders and ensuring that they go out on time.
  • Ability to work under pressure.

Bar Supervisor

The Baring Hall Hotel
03.2001 - 01.2003
  • Delivered exceptional service by greeting and serving customers in a timely and friendly manner.
  • Promptly served all food and beverages to guests.
  • Maintained knowledge of current items, garnishes, ingredients, and preparation methods.
  • Strictly abided by all regulations and laws.
  • Consistently kept bar and work areas clean, in compliance with hotel standards.
  • Maintained stock levels to prevent shortages of critical items.

Butcher

Jims Country Meats
02.1996 - 03.2001
  • Working in a fast-paced, high-pressure environment.
  • Ensuring that food and hygiene standards are met.
  • Providing the availability of a wide range of products for customers.
  • Cutting, boning, and trimming in a way that keeps wastage to a minimum.
  • Weighing, packaging, and serving products for customers.

Education

NVQ Level 3 in bar service -

PUNCH RETAIL LONDON
01.2003

NVQ Level 2 in bar service -

PUNCH RETAIL LONDON
01.2001

GCSEs -

Saintfield High School
Saintfield, United Kingdom
01.1996

City & Guilds Level 2 Hospitality & Catering -

EALING, HAMMERSMITH AND WEST LONDON COLLEGE

Skills

  • Customer relationship management (CRM)
  • Conflict Resolution
  • Verbal and written communication
  • Complaint handling
  • Data entry and accuracy
  • Order processing
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Time Management
  • Multitasking
  • Attention to detail
  • scheduling and calendar coordination
  • Problem Solving

References

References available upon request.

Timeline

ADMIN, Electrical/Heating Install/Legionella Works Departments

SSE Airtricity/Fusion Heating
03.2019 - Current

AML (Anti Money Laundering) Front Line Support

Ulster Bank
04.2015 - 03.2019

CSA (Customer Service Advisor)

Firstsource
05.2012 - 03.2015

Warehouse Supervisor

Marks and Spencer
04.2008 - 03.2012

Assistant Bar Manager

The Chelsfield Bar & Restaurant
06.2005 - 03.2008

Bar Supervisor

The Broomwood Restaurant and Lounge
01.2003 - 05.2005

Bar Supervisor

The Baring Hall Hotel
03.2001 - 01.2003

Butcher

Jims Country Meats
02.1996 - 03.2001

NVQ Level 2 in bar service -

PUNCH RETAIL LONDON

City & Guilds Level 2 Hospitality & Catering -

EALING, HAMMERSMITH AND WEST LONDON COLLEGE

NVQ Level 3 in bar service -

PUNCH RETAIL LONDON

GCSEs -

Saintfield High School

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