DANIEL OVEREND
Stoke-on-Trent
Summary
Extensive background in the service industry, spanning close to ten years in administrative, organisation, delegation and customer service roles, strengthening self-sufficiency and intuition in an ever changing work landscape.
Overview
8
8
years of post-secondary education
10
10
years of professional experience
Work history
Student Ambassador
The University of Sheffield
2022.10 - 2026.03
- Covered multiple roles including: Campus Tours for large visitor groups, assembly of and working open days, and workshop activities for young children and disabled visitors.
- Quick adapting to tours, with scripts containing vast information to memorise, whilst catering for a unique guest experience.
- Comfortable communicating and directing guests alone in busy environments.
- Understanding of sensitivity towards customer requirements and queries.
Ride host
Alton Towers Resort
2025.02 - 2025.10
- Acutely aware of hazardous environments and maintaining a safe workspace around heavy machinery, mitigating risk for myself and guests.
- Confidently able to de-escalate conflict or distress of customers, both with individuals and large groups.
- Adept in a fast paced work environment, able to react calmly to constantly developing situations, and intuitively knowing how to assist other colleagues.
Supermarket Assistant
Waitrose & Partners
2016.01 - 2025.01
- Spanned numerous department roles, notably: Front Desk Service Support, checkouts, stock inventory management and distribution.
- Operated several large machinery, and subsequent disposing of bulk waste.
- Provided professional customer service, both queries in house, and during out of store deliveries.
Education
Bachelor of Science - Civil Engineering
University of Sheffield
Sheffield 2021.10 - 2026.07
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Westwood College
UK 2016.01 - 2019.01
Skills
- Valid Driver's License
- Public Communication
- Events organisation and promotion
- Independent and intuitive thinking during unprecedented problems
- Empathic and Understanding when catering for individual needs
Accomplishments
Social Secretary for The University of Sheffield’s Civil Engineering Society, responsible for planning, coordinating and advertising society events.
Timeline
Ride host
Alton Towers Resort
2025.02 - 2025.10
Student Ambassador
The University of Sheffield
2022.10 - 2026.03
Bachelor of Science - Civil Engineering
University of Sheffield
2021.10 - 2026.07
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Westwood College
2016.01 - 2019.01
Supermarket Assistant
Waitrose & Partners
2016.01 - 2025.01