Daniel O'Neill
Summary
Dynamic and results-driven Senior Customer Care Executive with 3 years of experience in resolving complex client issues, improving customer satisfaction, and fostering positive business relationships.
Adept at analysing complaints, identifying root causes, and implementing effective solutions to ensure high levels of client retention and loyalty.
Comprehensive expertise in Yewdale products and the customer journey.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies analytical knowledge to findings. Experienced at multi-tasking, leading group discussions and managing projects.
Offering strong organisational and leadership skills, with background in team collaboration and problem-solving. Knowledgeable about managing timelines and coordinating resources to meet project goals.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Senior Customer Care Executive
Yewdale
2023.06 - Current
- Engaged in constructive feedback sessions to enhance performance skills.
- Enhanced customer satisfaction by resolving complaints efficiently.
- Utilised comprehensive knowledge of services and products offered for assisting customers effectively.
- Coordinated with other departments for seamless customer service delivery.
- Streamlined processes by suggesting improvements in systems and procedures.
- Trained new staff members on company policies and service level standards to uphold reputation.
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
- Collaborated with other departments to improve overall customer experience.
- Assisted customers in understanding product features and benefits, enhanced sales opportunities.
Estimator
Yewdale
2022.09 - 2023.06
- Streamlined estimation processes to improve efficiency and accuracy.
- Engaged proactively with clients throughout the estimation process, fostering strong relationships.
- Maintained meticulous records of all estimations for future reference and analysis.
- Managed multiple estimations simultaneously whilst maintaining high standards of accuracy and organisation.
- Demonstrated exceptional attention to detail when reviewing tender documents for inconsistencies or errors.
- Collaborated with other departments for comprehensive project costings.
Warehouse operative
Yewdale
Wickford
2020.10 - 2022.09
- Coordinated with management, contributed valuable input during team meetings.
- Filed records to maintain accurate stock documentation.
- Reduced damages with careful handling and storage of fragile items.
- Sorted materials into appropriate areas for easy access and organisation.
- Collaborated on stock checking routines, provided accurate inventory updates.
- Checked invoices against delivered items to ensure accuracy in record keeping.
Education
Bachelor of Arts - Television & Post Production
Southampton Solent University
Southampton 2016.09 - 2020.05
A-Levels -
Chiltern Hills Academy
Chesham 2013.09 - 2016.05
GCSEs -
Chiltern Hills Academy
Chesham 2008.09 - 2013.07
Skills
- Customer service expertise
- Complaint handling
- CRM software proficiency
- Data entry efficiency
- Written correspondence competence
- Product knowledge
- Telephone etiquette
- Critical thinking
- Time management
- Decision making capabilities
- Efficient workflow management
- Understanding of KPI's
- Outbound follow-up calls
- Commitment to excellence
- Data analysis
Timeline
Senior Customer Care Executive
Yewdale
2023.06 - Current
Estimator
Yewdale
2022.09 - 2023.06
Warehouse operative
Yewdale
2020.10 - 2022.09
Bachelor of Arts - Television & Post Production
Southampton Solent University
2016.09 - 2020.05
A-Levels -
Chiltern Hills Academy
2013.09 - 2016.05
GCSEs -
Chiltern Hills Academy
2008.09 - 2013.07