Tableau
DANIEL OLUSOLA
OLADELE
31 Hamilton Drive, Guildford,SRY
Summary
I am a Tech Professional with over 5 years of experience in back end applications, software programming and have very significant experience dealing with big data to solve business problems. I have critical analytical thinking and am able to analyze big data, explain same in non-technical terms to stakeholders or non technical teams.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Care Assistant (Part Time)
Care UK
Godalming
02.2022 - Current
- Ran errands for 50 patients, did shopping and picked up other necessities.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Scheduled and accompanied clients to medical appointments.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
Business Analyst (Team Lead)
StanbicIBTC Bank (Member of Standard Bank Group)
Lagos
02.2015 - 07.2021
- Devise ways for business to improve, based on analytical finding
- Identify problems within business
- Analyse structure of business
- Running multiple analysis projects
- Use data modelling practices to analyse findings and create suggestions for improvements and change
- Produce written documentation to support work, report on findings and present to stakeholders
- Supporting initiatives during and post implementation
- Working with stakeholders on individual projects
- Translating technical terminology to non-technical teams
- Act as advisor to senior and executive teams
Customer Service Advisor
StanbicIBTC bank (Member of Standard Bank Group)
Lagos
02.2014 - 01.2015
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Recommended and upsold new products, resulting in 8% increase in revenue.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer support strategies to increase customer retention.
- Explained charges, fees, terms of sales and service agreements to over 15000 of bank's customers daily.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
Education
Bachelor of Science - Agricultural Economics
Ladoke Akintola University of Technology
Ogbomoso ,OYO NIGERIA 04.2004 - 12.2009
Master of Science - Business Analytics
University of Surrey (Business School)
Surrey, England 02.2022 - Current
Skills
Data analysis
Excellent communication skills
Leadership and management skills
Good understanding of IT
Ability to work under pressure
Problem-solving
Critical and Analytical skills
Ability to motivate and lead change
Software
R programming
Microsoft PowerBi
Python programming
Microsoft excel
SQL
Timeline
Care Assistant (Part Time)
Care UK
02.2022 - Current
Master of Science - Business Analytics
University of Surrey (Business School)
02.2022 - Current
Business Analyst (Team Lead)
StanbicIBTC Bank (Member of Standard Bank Group)
02.2015 - 07.2021
Customer Service Advisor
StanbicIBTC bank (Member of Standard Bank Group)
02.2014 - 01.2015
Bachelor of Science - Agricultural Economics
Ladoke Akintola University of Technology
04.2004 - 12.2009