Daniel O'Dowd
Wolverhampton,Staffordshire
Summary
Accomplished professional with a strong background in process improvement, database management, and data analysis. Demonstrates exceptional skills in stakeholder and supplier relationship management, ensuring effective communication and collaboration. Known for being detail and deadline driven, with a proven track record of managing multiple projects and leading department initiatives. An innovative thinker who consistently delivers results while serving as a role model within the organisation.
Overview
18
18
years of professional experience
Work History
Apprenticeships & Qualifications Admin Support
HMCTS
Wolverhampton, West Midlands
08.2023 - Current
- Maintained fantastic track record of meeting deadlines without compromising the quality of service delivered.
- Gained key stakeholder support for a variety of projects, including a refined apprenticeship offer and the deployment of a new database app, through excellent relationship management.
- Managed the development, design, and construction of a new database app, reducing team administrative tasks by 18 hours, and improving data quality and accessibility.
- Planned, supported, and led sessions during National Apprenticeship Week, which resulted in a 20% increase in apprenticeship applications and a 45% rise in engagement.
- Successfully collaborated with over 10 training providers to ensure all programmes meet quality standards and contractual requirements.
- Used exceptional communication and relationship-building abilities to provide outstanding service at all times.
Warehouse Manager
Diffusion
Wolverhampton, West Midlands
11.2017 - 02.2023
- Planned, organised, and successfully executed full relocation of multiple departments to new warehouse. This involved managing over 40 members of staff, and overseeing the movement of millions of pounds worth of stock and equipment.
- Oversaw staff training, addressing knowledge and skills gaps to maximise work quality and efficiency.
- Improved efficiency through diligent supervision and management of warehouse staff.
- Produced statistical reporting to analyse stock levels and movements.
- Planned, managed and setup seasonal promotions through analysis of sales data.
- Developed lasting relationships with employees, peers, upper
management and outside vendors.
Assistant Warehouse Manager
Diffusion
Wolverhampton, West Midlands
03.2015 - 11.2017
- Led warehouse personnel to achieve efficiency targets.
- Delivered performance appraisals to drive team productivity.
- Planned work rotas to optimise team performance and target achievement.
- Introduced revised picking methods to greatly increase picker efficiency, decreasing stock discrepancies by over 95%.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
- Enabled effective communication, conducting pre-shift briefs to ensure team alignment.
- Ensured customer satisfaction by verifying orders were accurate, well packaged, and delivered on time.
Social Media Manager
Diffusion
Wolverhampton, West Midlands
03.2015 - 11.2017
- Managed curation of relevant, engaging content for Twitter and Instagram.
- Drove website traffic by writing engaging, creative social media content and blog posts.
- Gathered data on engagement rate, reach, and impressions to enhance online campaigns.
- Adapted social media plan based on market research and customer data.
- Managed paid advertisements using allocated budgets and performance data to achieve maximum ROI.
- Increased sales by utilising social media shop functions.
Warehouse Operative
Diffusion
Wolverhampton, West Midlands
10.2006 - 03.2015
- Completed work following safety rules for best working practices.
- Picked, packed, and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Undertook regular stock checks to ensure quality and safety standards for continued compliance.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Maintained high levels of cleanliness in working areas, meeting compliance standards for health, safety, and hygiene regulations.
Education
A-Levels - Product Design
Aldersley High School
Wolverhampton 07.2008 -
GCSEs - GSCEs
Aldersley High School
Wolverhampton 07.2006 -
Skills
- Process improvement
- Database management
- Data analysis
- Stakeholder and supplier relationship management
- Excellent communicator
- Detail and deadline driven
- Innovative thinker
- Department management
- Managing multiple projects
- Role model behaviour
Timeline
Apprenticeships & Qualifications Admin Support
HMCTS
08.2023 - Current
Warehouse Manager
Diffusion
11.2017 - 02.2023
Assistant Warehouse Manager
Diffusion
03.2015 - 11.2017
Social Media Manager
Diffusion
03.2015 - 11.2017
A-Levels - Product Design
Aldersley High School
07.2008 -
Warehouse Operative
Diffusion
10.2006 - 03.2015
GCSEs - GSCEs
Aldersley High School
07.2006 -
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