Daniel O'Brien
Chelmsford,Essex
Summary
Dedicated professional with expertise in time optimisation. Proficient in electronic point-of-sale systems, ensuring accurate money handling and till management. Committed to maintaining health and safety regulations, with a strong knowledge of relevant software.
Driven individual with knack for customer service and communication. Proven ability to handle transactions and assist customers efficiently. Ready to contribute to boosting sales and creating positive shopping experiences.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work history
Sales assistant
Johnstones Decorating center
Chelmsford, Essex
06.2019 - Current
- Offered personalised shopping advice to enhance customer experiences.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Collaborated effectively with team members to meet sales targets.
- Trained new staff members, fostering a supportive working environment.
- Key holder responsibility, opening and closing the store.
- Cash management, responsible for counting the float in the morning and evening and weekly banking.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Conducted daily inventory checks to manage stock levels accurately.
- Built strong relationships with regular customers for repeat business.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Assisted customers with product selection for optimal satisfaction.
Team leader
wetherspoons
London
04.2010 - 11.2018
- Implemented new working methods which improved overall efficiency of the team operations.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Monitored health and safety measures for guaranteed compliance.
- Worked on the Bar and Kitchen, wherever i was needed when we was short of staff.
- Cellar management and stock level management.
Education
GCSEs -
Denefield High School
Reading 09.1995 - 06.2001
Skills
- Time optimisation
- Sales target achievement
- Electronic point-of-sale systems
- Customer Service
- Accurate money handling
- Till and cash handling
- Health and Safety regulations
- Knowledge of [Software]
Accomplishments
GNVQ in catering and hospitality level 1,2,3
Timeline
Sales assistant
Johnstones Decorating center
06.2019 - Current
Team leader
wetherspoons
04.2010 - 11.2018
GCSEs -
Denefield High School
09.1995 - 06.2001