Daniel Nikolov
Summary
A versatile and highly organized professional with a strong background in hospitality, logistics, retail, and public service. Known for delivering exceptional client care, solving problems creatively, and maintaining high standards of cleanliness and professionalism. Brings a calm, assertive presence and excellent communication skills to every task, with a genuine passion for creating welcoming environments and seamless customer experiences. Eager to contribute to a concierge role where attention to detail and a proactive approach are essential.
Overview
10
10
years of professional experience
Work History
Courier
Amazon
London, London
12.2024 - 04.2025
Furniture Delivery Driver and Installer
Plush
07.2024 - 09.2024
- Temporary Cover
Appliances Delivery and Installation
Property Appliance Services
04.2024 - 07.2024
- Temporary Cover
Delivery Driver
Fireaway Pizza Kingston
12.2022 - 04.2024
Delivery Driver
Poor Boys
12.2021 - 12.2022
Work Coach/ Deputy Team Leader/ Programme Leader
Job Centre
02.2021 - 06.2022
- Trained and mentored a group of 20 new colleagues through one-on-one coaching and group sessions.
- Promoted to Deputy Team Leader within four months, stepping into leadership responsibilities for three months during my supervisor’s absence, while still in probationary period.
- Led an Employment Programme in collaboration with Reed in Partnership, overseeing the Kingston Upon Thames region.
- Played a key role in achieving an award for best-performing Job Centre in England.
- Developed and improved collaboration processes while ensuring compliance with government regulations and data protection laws.
Customer and Trading Manager – Online
Sainsbury’s
02.2020 - 08.2020
- Initially part of a 3-member management team and responsible for 70 colleagues. I was then promoted to become part of the 2nd biggest online department in London with yearly revenue of 15 million.
- Solely responsible for the schedules and performance management of 150 colleagues, as well as holiday allocation and tracking.
- Responsible for colleague wellbeing, return to work, uniforms, conduct, investigations, and disciplinary actions.
- Carried out a 360-recruitment process.
- Daily detailed KPI reviews for the team via systems reports. Daily individual KPI management.
Manager
Browns Brasserie and Bar
03.2018 - 08.2019
- Successfully led a team of 20+ who consistently achieved in meeting reputation, financial, quality, staff, and client-satisfaction targets.
- Ensured that the team is motivated, monitored, and measured in line with the company’s targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.
- Responsible for producing accurate reports on team performance for senior management.
- Responsible for maintaining team training standards and refresher courses.
- Provided feedback, coaching and training to the team-leaders to facilitate behavioural changes in the team.
- Responsible for interviews, inductions, and initial training of new hires.
Barista Maestro / Supervisor
Costa
11.2017 - 02.2018
- Responsible for maintaining accurate stock control, including ordering, delivery checks, line checks, full stock takes and wastage procedures.
- Responsible for cashing out, maintaining, and organizing cash registers and back of office organization.
Assistant Manager
The Grey Horse Kingston
06.2017 - 11.2017
Bar Manager
The Grey Horse Kingston
04.2017 - 06.2017
Barman and Waiter
The Grey Horse Kingston
09.2016 - 03.2017
Paralegal
Simpson Millar
09.2015 - 03.2017
- Managed sensitive client files and legal documentation with strict confidentiality.
- Communicated professionally with clients, courts, and internal teams.
- Maintained a calm and efficient demeanor in a high-pressure environment.
- Demonstrated strong organizational skills and attention to detail, which translate well into managing concierge administrative duties.
Education
LLB - Law Honours Degree
Birmingham City University
Skills
- Meticulous attention to detail
- Outstanding interpersonal skills
- Ability to work proactively and independently
- Creative and innovative problem solver
- Exceptional client care and customer service skills
- Very strong work ethic
- Excellent planning and organisational skills
- Ability to prioritise
- Assertive
- Adaptable
- Strong verbal and written communication skills
- Excellent decision-making
Languages
English
Fluent
Bulgarian
Native
Russian
Intermediate
German
Elementary
Spanish
Beginner
References
References available upon request.
Timeline
Courier
Amazon
12.2024 - 04.2025
Furniture Delivery Driver and Installer
Plush
07.2024 - 09.2024
Appliances Delivery and Installation
Property Appliance Services
04.2024 - 07.2024
Delivery Driver
Fireaway Pizza Kingston
12.2022 - 04.2024
Delivery Driver
Poor Boys
12.2021 - 12.2022
Work Coach/ Deputy Team Leader/ Programme Leader
Job Centre
02.2021 - 06.2022
Customer and Trading Manager – Online
Sainsbury’s
02.2020 - 08.2020
Manager
Browns Brasserie and Bar
03.2018 - 08.2019
Barista Maestro / Supervisor
Costa
11.2017 - 02.2018
Assistant Manager
The Grey Horse Kingston
06.2017 - 11.2017
Bar Manager
The Grey Horse Kingston
04.2017 - 06.2017
Barman and Waiter
The Grey Horse Kingston
09.2016 - 03.2017
Paralegal
Simpson Millar
09.2015 - 03.2017
LLB - Law Honours Degree
Birmingham City University
Similar Profiles
Gayathri VGayathri V
CS Associate at AmazonCS Associate at Amazon
Veronica HilbyVeronica Hilby
Trainer at AmazonTrainer at Amazon
Jedidia TambuJedidia Tambu
Agent de production at AmazonAgent de production at Amazon
Juan NietoJuan Nieto
Warehouse Laborer at AmazonWarehouse Laborer at Amazon
Nickalous SychowskiNickalous Sychowski
Courier at Federal ExpressCourier at Federal Express