Daniel Nielsen
Betchworth
Summary
Experienced, reliable and resourceful customer service focused professional with twenty years experience in the watch and jewellery industry. Ability to cultivate key client relationships and deliver staff development. High level administration skills and organisation abilities with an eye for detail and efficiency maximisation.
Overview
32
32
years of professional experience
Work History
Administrator
North Downs Primary School
Brockham
09.2024 - Current
- Managed daily administrative tasks for a vibrant primary school environment.
- Organized school events and activities to enhance community involvement.
- Coordinated communication between teachers, parents, and school administration.
- Maintained student records and ensured data accuracy in information systems.
- Supported staff with scheduling and resource allocation for classroom needs.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Responded promptly to customer complaints in a professional manner.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Worked closely with human resources to support employee management and organizational planning.
Servery Assistant
North Downs Primary school
Leigh
02.2023 - 07.2024
- Set up lunch hall and serve food to children.
- Checking temperatures of food and completing necessary paperwork.
- DBS checked.
Sales Manager
Goldsmiths PLC & Harrods
London
02.2002 - 10.2011
- Managed sales targets and stock budgets for all Goldsmiths concessions within Harrods.
- Achieved annual sales targets consistently through motivation and mentorship of 30+ sales staff.
- Maintained optimal standards for stock, displays, and presentations across various boutiques.
- Liaised with suppliers and marketing teams to coordinate advertising campaigns and exclusive products.
- Oversaw buy budgets, stock approvals, and seasonal merchandise procurement.
- Sustained relationships with Harrods directorship and VIP concierge services for enhanced service.
- Analyzed market trends to identify growth opportunities and developed aligned sales strategies.
- Created weekly performance reports to communicate sales results to management.
- Trained and mentored sales staff to improve product knowledge and performance.
- Implemented customer feedback mechanisms to enhance service quality and offerings.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Resolved customer complaints regarding sales and service.
Department Manager
Goldsmiths PLC
London
09.2000 - 02.2002
- Led team in daily operations and ensured compliance with company policies.
- Developed training programs for new staff to enhance skills and efficiency.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Conducted performance evaluations to support employee development and accountability.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Performed opening and closing duties as part of management team and handled cash management.
- Lead and manage a team of 8 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Led team meetings to communicate targets, share updates, and gather feedback.
Customer Service Administrator
GUCCI Timepieces, UK
London
08.1997 - 09.2000
- Customer service trained in conflict resolution, active listening and problem solving.
- Busy and fast paced call centre of 8 operators.
- Repairs administration data entry, utilising Excel, internal sales and repair computer systems.
- Phone and email enquiries to Nationwide sales and repair accounts as well as the public.
- Stock taking and ensuring smooth repair process.
Assistant Manager
Goldsmiths Sutton, UK
Sutton
01.1995 - 01.1997
- Deputise manager.
- Training staff in sales techniques and customer service.
- Banking and stock control.
- Key holder.
Sales Assistant
Walker and Hall jewellers (Goldsmiths Grp)
Croydon
01.1994 - 01.1995
- Responsible for maintaining the watch display.
- Sales targets.
- Ensure company standards were maintained.
Education
GCSE - Engish Lang (C), English Lit (C), Maths (C), French (C), Graphic Design (B), Geography (B), Chemistry (C), Biology (B), Physics (C)
City of London Freemans School
AshteadA-Level - Design Technology (D), Geology (F), Geography (E)
Godalming College
GodalmingSkills
- Data management and record keeping
- Event coordination and scheduling
- Communication systems and support
- Customer relationship management
- Conflict resolution
References
- Jane Douglass, Head Teacher, North Downs Primary School, 07971029811, head@northdowns.surrey.sch.uk
- Lee Goldsmith, Operations Manager, Goldsmiths Jewellers Harrods, 07917606674, lgoldsmith101@yahoo.com
Personal Information
Date of Birth: 08/13/75
Affiliations
- Gardening
- Chess and Backgammon
- Painting
- Gardeninhg
Languages
English
First Language
Danish
Advanced (C1)
C1
Accomplishments
- Key role in the design and execution of the new watch and jewellery department in Harrods
- Goldsmiths manager of the year 2008
- Hit every annual sales target at Harrods
Timeline
Administrator
North Downs Primary School
09.2024 - Current
Servery Assistant
North Downs Primary school
02.2023 - 07.2024
Sales Manager
Goldsmiths PLC & Harrods
02.2002 - 10.2011
Department Manager
Goldsmiths PLC
09.2000 - 02.2002
Customer Service Administrator
GUCCI Timepieces, UK
08.1997 - 09.2000
Assistant Manager
Goldsmiths Sutton, UK
01.1995 - 01.1997
Sales Assistant
Walker and Hall jewellers (Goldsmiths Grp)
01.1994 - 01.1995
GCSE - Engish Lang (C), English Lit (C), Maths (C), French (C), Graphic Design (B), Geography (B), Chemistry (C), Biology (B), Physics (C)
City of London Freemans School
A-Level - Design Technology (D), Geology (F), Geography (E)
Godalming College