Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic

Daniel Mendez

Wolverhampton,West Midlands

Summary

I've been in the motor trade over 25 plus years. Only working for 3 companies and at each place shown the skills and attitude needed to progress to either team leader, supervisor and when needed Workshop Controller. In some instances been given the responsibility to either open up or close the site.

Overview

23
23
years of professional experience

Work history

Supervisor

Aquila Truck Centre
West Bromwich , West Midlands
01.2013 - Current
  • Supervised activities of workers and enforced safety regulations.
  • Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Dealt with customer complaints and rectified product and service issues.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Acted as point of contact and motivation for employees.
  • Maintained documents and records to comply with internal policies and external regulations.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Improved workplace safety to reduce accidents and near-misses.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Estimated costs, generated reports, and maintained detailed records.
  • Provided constructive feedback to staff for improved performance levels.
  • Improved team efficiency by implementing new scheduling practices.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Managed daily operations to increase productivity.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Logged daily activities and notable incidents during production shifts.
  • Promoted safe work environment by enforcing strict adherence to safety regulations.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Worked closely with management to manage staff levels and allocate resources for production plans.

Team leader

Guest Trucks
Wolverhampton , West Midlands
05.2002 - 12.2012
  • Started my apprenticeship here and left as shift team leader.
  • Developed strategies for improved performance level across the team.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.

Education

Tachograph

VDO Centre .
Birmingham

Pass - Engine fundamentals

MAN
Swindon

Pass - Road Safety - Down Time Awareness

VOR Management Training
On Line

Pass - Vehicle Maintenance

MAN - Service Care ISW - 01a
Great Bridge.

Pass - Customer Care

Data Protection Course
Great Bridge

Pass - Quality Control

VDO
Birmingham

Pass - Air Brakes

MAN/Iveco
Swindon/ Sandbach

Pass - Fire Safety

Red Cross
Great Bridge

Warranty and Customer Care

Warranty
Isuzu

Pass - Forklift training

MAN
Great Bridge

Pass - Road Side Awareness

RSA
Swindon

Pass - Fuel Systems

MAN
Swindon

Pass - Overhaul D20/26 Engines

MAN
Swindon

Pass - Overhaul D08 Engines

MAN
Swindon

MAN - Misters Course
Swindon

Pass - Emissions

MAN
Swindon

Pass - Electrics

MAN
Swindon

Pass - Tail lift servicing

Tail Lift Centre
Aldridge

Pass - Iveco electrics.

Iveco
Warrington

Pass - Iveco Daily engine overhaul

Iveco
Warrington

Pass - Daily manual gearbox overhaul

Iveco
Warrington

NVQ Level 3 - Hgv mechanics

Remit
Wolverhampton

Aircon

Iveco
Warrington

Skills

  • Health and Safety Compliance
  • Customer Service
  • Product knowledge
  • Attention to Detail
  • Leadership
  • Issue resolution
  • Employee management
  • Quality Assurance
  • Performance Management
  • Team supervision
  • Inspiring leadership
  • Workforce training

Additional Information

I believe I am the right candidate for the roll due to the attributes I possess.

•Knowledge of the product and systems

•Leadership skills - ability to fore see issues, find solutions so vehicle off road time is kept to a minimal. Guide foreman's into keeping technicians

- standards high

- working within times given

- parts returns and signed in

- minimise waste

- maximise space

- job cards straight on system and wrote up correctly.

•Lifting and keeping morale high to produce high productivity and a helpful nature

•Health and Safety - Working closely with the foreman's to ensuring a 100% safe working environment. Making sure correct tooling and documents are kept up to date and to hand.

• Approachable- the mindset to believe every problem/issue can be resolved one way or another.

• Organisation - I believe I have the ability to pull the reception, parts department and workshop closer together. Having daily updates, handovers from each shift foreman, meetings about next weeks booked vehicles, defects and recalls. Making sure correct parts are on the shelf for a "one time visit" goal to maximise profit and productivity.

Using drivers to their full potential, breakdowns are responded to efficiently with correct parts and steam cleans and valets are done promptly and to a high standard for customer satisfaction.

In summary I am a hard working, honest person with leadership skill with a problem solving mindset. I'm fully on board with joining your team and together taking your company to the next level and beyond.

Thank you

Daniel Mendez

Timeline

Supervisor

Aquila Truck Centre
01.2013 - Current

Team leader

Guest Trucks
05.2002 - 12.2012

Tachograph

VDO Centre .

Pass - Engine fundamentals

MAN

Pass - Road Safety - Down Time Awareness

VOR Management Training

Pass - Vehicle Maintenance

MAN - Service Care ISW - 01a

Pass - Customer Care

Data Protection Course

Pass - Quality Control

VDO

Pass - Air Brakes

MAN/Iveco

Pass - Fire Safety

Red Cross

Warranty and Customer Care

Warranty

Pass - Forklift training

MAN

Pass - Road Side Awareness

RSA

Pass - Fuel Systems

MAN

Pass - Overhaul D20/26 Engines

MAN

Pass - Overhaul D08 Engines

MAN

MAN - Misters Course

Pass - Emissions

MAN

Pass - Electrics

MAN

Pass - Tail lift servicing

Tail Lift Centre

Pass - Iveco electrics.

Iveco

Pass - Iveco Daily engine overhaul

Iveco

Pass - Daily manual gearbox overhaul

Iveco

NVQ Level 3 - Hgv mechanics

Remit

Aircon

Iveco
Daniel Mendez