Daniel Melrose

Work history

Webhelp

Glasgow, Glasgow City

07.2022 - Current

Answered customer telephone calls promptly and improved on-hold wait times.
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Assisted customers with varying questions using product knowledge and service expertise.
Maintained compliant documentation on Echelon for reliable company records.

Glasgow City Council

Glasgow, Glasgow City

11.2015 - 07.2022

Provided additional support to refuse truck drivers, assisting with safe vehicle reversing and manoeuvring.
Carefully replaced customer boxes, bags and bins outside relevant properties.
Strictly adhered to all health and safety regulations for optimised staff wellbeing and company compliance.
Communicated clearly and effectively with team members to maximise collection efficiency.
Worked as a team to provide efficient, professional roadside refuse collection service.
Ensured bins and boxes were returned to original positions to maintain excellent customer service outputs.
Maintained good levels of physical fitness to deliver necessary walking and lifting duties.
Used basic road knowledge to appropriately navigate collection routes, optimising timely completion of daily duties.
Used appropriate protective clothing to adhere to health, safety and hygiene legislation.
Lifted and emptied rubbish and recycling bins into relevant waste containers.
Educated members of public on local waste management practices.
Walked ahead of waste lorries to organise rubbish for pickups.

Glasgow City Council

Glasgow, Glasgow City

07.2012 - 11.2015

Liaised with clients directly to identify and cater to strict garden specifications.
Collaborated with clients to assess landscaping requirements, implementing creative briefs to meet them.
Operated mowers, trimmers, strimmers and leaf blowers.
Produced immaculate gardens with detailed pruning and weed control.
Worked in Parks all across Glasgow including Glasgow Green, Bellahouston Park/Nursery, Tolcross Park, Alexandra Park and more.
Maintained an excellent work ethic providing detailed knowledge on garden maintenance.
Worked as a team to help plant beds of flowers to a deadline.
Maintained the tidiness of the park and helping create wonderful experience for the public to see.
Disposed of any waste, flowers, dead plant life as well as any deceased animals.
Helped create planters at Bellahouston Nursery that go in throughout the city.
Growing, Watering, Nurturing and over all care of the plants.
Managed outdoor spaces, ensuring thorough maintenance, upkeep and preservation.
Lifted and moved heavy items in line with health and safety policies.
Carried out day-to-day duties including grass cutting and watering, optimising maintenance and visual appeal.
Trimmed trees and shrubs to create neat and accessible outdoor spaces.
Raked, collected and placed leaves into garden waste bags.
Identified and carried out seasonal tasks including transporting established plants, autumn law care and mulching.
Disposed of litter and organic waste following proper procedure.