Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Mead

Orpington,Kent

Summary

Committed manager with exceptional leadership, organisational skills and communication abilities.

With a demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Experienced in implementing new systems to drive efficiency and accuracy in buying, warehouse management and sales.

Overview

35
35
years of professional experience
5
5
years of post-secondary education

Work History

General manager

Tom Brown Wholesale
Lee, London
04.2005 - Current
  • Supervised daily warehousing activities to ensure operational efficiency.
  • Implementing and working with stock system (Florisoft).
  • Managing product information, images, pricing and stock levels on company webshop.
  • Implemented and manage headset picking system (Bec) to enhanced picking and packing efficiency through team/individual coaching and feedback.
  • Reduced order processing times by improving picking and packing methods.
  • Buying flowers from Ecuador, specializing in roses spray roses and gypsophila, visiting growers and liaising with agents.
  • Buying plants from Dutch, Italian and UK growers and suppliers
  • Identified new business opportunities, leading to market expansion.
  • Enhanced team morale with open communication and positive leadership.

  • Improved accuracy of stock control with regular stocktakes and database updates.
  • Directed staff training for improved competency and productivity levels.
  • Enforced strict adherence to quality standards, enhancing brand reputation.
  • Fulfilled customer orders promptly due to an efficient order tracking system implementation.
  • Managed supplier relations for seamless procurement processes.
  • Reported daily warehouse performance data and updated company logs.
  • Briefed team on productivity targets and process changes.
  • Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
  • Coordinated dispatching of transport vehicles distributing goods across South East England.
  • Recruiting, training and performance-managing staff to build results-focused team.
  • For cost-efficiency, sourced products from international suppliers.
  • Booked and run stands at industry trade shows.
  • Attended trade shows, building a strong network within the industry.
  • Quality control
  • Liaising with customers on a daily basis via email and on the phone to provide highest levels of customer service.

Cash & Carry Manager

Tom Brown Wholesale
Lee, London
04.2000 - 03.2005
  • Consistently arrived at work on time and ready to start immediately.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.
  • Met strict deadlines with focused and fast-paced work style.
  • Improved warehouse efficiency by meticulously sorting and arranging items.
  • Conducted quality checks to maintain high standards of goods.
  • Adhered strictly to health and safety regulations, reduced workplace accidents.
  • Collaborated with team members, achieved efficient workflow in the warehouse.
  • Reduced order discrepancies with careful picking of goods.
  • Operated forklifts to lift and move heavy cargo to designated areas.
  • Used conveyor systems to move heavy items across internal spaces.
  • Loaded vehicles using best practices to avoid over-weight or balance issues.
  • Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
  • Stacked and organised freight at specified areas using boards or pallets.
  • Uploaded shipment data by completing paperwork, tagging boxes and scanning barcodes.
  • Filed purchase orders, pick lists and daily logs according to established procedures for proper reporting.
  • Checked inventory, ensured adequate stock levels.

Mobile Salesperson

Tom Brown Wholesale
Lee, London
07.1995 - 03.2000
  • Managed clients' accounts to ensure satisfaction and repeat business.
  • Regularly exceeded sales targets through diligent follow-ups and consistent perseverance.
  • Promoted brand awareness for higher market penetration.
  • Cultivated strong relationships with customers to increase retention rate.
  • Enhanced customer loyalty with exceptional after-sales service.
  • Provided comprehensive product knowledge to facilitate informed customer decisions.
  • Streamlined the sales process for enhanced efficiency and productivity.
  • Recognised client needs through active listening, provided tailored solutions accordingly.
  • Implemented up-selling techniques, boosted revenue growth.
  • Managed customer feedback, using objection-handling skills to resolve issues.
  • Improved sales potential, developing and updating product knowledge through periodic training.
  • Responded to sales and quotation enquiries accurately and efficiently to achieve established sales metrics.
  • Expanded client base by offering exceptional customer service and communication.
  • Accounted for all inventory and ordered new stock.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Responded to telephone and in-person requests for information.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Developed new business by networking with valuable customers.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Increased current product and service sales through knowledgeable customer advice.
  • Provided customers with price information and handled financial transactions.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.

Milk Roundsperson

Unigate Dairies
Bromley, Kent
05.1994 - 06.1995
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Greengrocer (owner)

Apples & Pears
Grove Park, London
04.1993 - 03.1994
  • Managed stock levels, minimised waste.
  • Created attractive product displays to boost sales.
  • Worked closely with suppliers, negotiated favourable rates.
  • Maintained freshness of fruits and vegetables by regular rotation.
  • Handled customer queries to enhance satisfaction.
  • Kept track of seasonal produce for relevant stock control.

Apprentice Bricklayer

Taylor Woodrow
Wimbledon, London
09.1990 - 05.1993
  • Repaired damaged structures using appropriate tools and methods, prolonging their lifespan.
  • Worked diligently for the completion of projects within given deadlines.
  • Used tools appropriately for precise cuts and alignments.
  • Improved site safety by adhering strictly to health and safety regulations.
  • Assisted in building walls to high standards.
  • Managed equipment properly after use; this ensured longevity of tools and maintained efficiency on site.
  • Loaded and unloaded delivery vans with construction materials, aiding project flow.
  • Maintained clean worksite, promoting efficiency and accident prevention.
  • Mixed mortar for bricklaying tasks to ensure strong bond between bricks.
  • Learnt new techniques quickly, improving speed and accuracy over time.
  • Shaped and trimmed blocks using hammers, chisels and power tools.
  • Identified potential safety hazards and reported incidents and hazards to management.
  • Maintained compliance with company procedures and safety standards, minimising injury and accident risks.
  • Completed repairs on walls, partitions and fireplaces to restore stability and increase longevity.
  • Operated brick-cutting machines to cut bricks to desired shape.
  • Laid brick for block walls and adhered to local codes and project restrictions.
  • Identified and reported safety hazards to reduce worksite risks.

Education

GCSEs -

Eltham Green School
Eltham
09.1985 - 06.1990

Skills

  • Team Leadership
  • Result-Driven approach
  • HR policies implementation
  • Client Relationship Management
  • Persuasive communication
  • Talent development
  • Negotiation expertise
  • Database management
  • Conflict Resolution
  • Strategic planning
  • Product knowledge
  • Customer Service
  • Health and Safety Compliance
  • IT infrastructure oversight
  • Performance driving
  • Resilience under pressure
  • Customer relationship management
  • Performance monitoring
  • IT Proficiency
  • Staff recruitment and retention
  • Client relations
  • Supplier negotiation

Timeline

General manager

Tom Brown Wholesale
04.2005 - Current

Cash & Carry Manager

Tom Brown Wholesale
04.2000 - 03.2005

Mobile Salesperson

Tom Brown Wholesale
07.1995 - 03.2000

Milk Roundsperson

Unigate Dairies
05.1994 - 06.1995

Greengrocer (owner)

Apples & Pears
04.1993 - 03.1994

Apprentice Bricklayer

Taylor Woodrow
09.1990 - 05.1993

GCSEs -

Eltham Green School
09.1985 - 06.1990

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Daniel Mead