Daniel McQuade
Newhaven,East Sussex
Summary
Motivated Business Operations Executive with 2 years of experience in the travel sector, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with ability to deliver results to a high degree by multi-tasking and being able to prioritise tasks - hard working, punctual and willing to learn new concepts.
Overview
2
2
years of professional experience
Work history
Customer Operations Executive
HolidayTaxis LTD
Brighton, East Sussex
06.2022 - 04.2023
- Answered calls and emails promptly resolving or escalating issues to management to maintain client satisfaction.
- Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.
- Worked with various teams to address operational challenges and find solutions - escalating to relevant department to resolve queries.
- Liaising with Tier 1/VIP clients for booking, amendment and cancellation queries, for example British Airways and EasyJet.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes to improve client retention.
Business Operations Executive
HolidayTaxis LTD
Brighton, East Sussex
04.2023 - Current
- Hired as an 'Administration Specialist'.
- Provided customers with outstanding service, extending relationships for future business opportunities - using JIRA to communicate with key clients.
- Identified and resolved operational issues impacting productivity, performance or profitability. Updating bookings with correct supplier information and costs.
- Revenue generation, through making bookings and amending bookings as needed due to client or supplier request.
- Created and communicated clear, detailed itineraries ahead of travel as requested - for Tier 1/VIP clients e.g. British Airways and EasyJet Holidays.
- Communicating with suppliers to resolve booking queries/issues via call and email.
- Report creation and solution for other departments and for clients to take action from.
Education
Bachelor of Arts - History and Politics
University of Sussex
Brighton 09/2018 - 05/2022
Skills
- Operational support
- Relationship building
- Strategic planning
- Process improvement
- Cost reduction and containment
- Solutions development
- Customer service
- Booking administration
- Itinerary planning
- Written and verbal communication skills
- Problem solver
- Complaint handling
- Microsoft Office Skills - Excel, Word, Powerpoint
- Product knowledge
- Document reporting
- JIRA
- Team building
- Customer-focused
- Supplier-focused
- Cross-functional collaboration
Timeline
Business Operations Executive
HolidayTaxis LTD
04.2023 - Current
Customer Operations Executive
HolidayTaxis LTD
06.2022 - 04.2023
Bachelor of Arts - History and Politics
University of Sussex
09/2018 - 05/2022
Similar Profiles
Alvina CummingsAlvina Cummings
Cashier at Kapital coffe ltdCashier at Kapital coffe ltd
Stacey KillonStacey Killon
Sales Operations Lead - EMEA at Gems SetraSales Operations Lead - EMEA at Gems Setra
Rachael Ebunoluwa OyebanjiRachael Ebunoluwa Oyebanji
Administrative officer at Inlaks Power Solutions LimitedAdministrative officer at Inlaks Power Solutions Limited
Francisco Javier Oliver MolinaFrancisco Javier Oliver Molina
Customer Operations Executive at W2MCustomer Operations Executive at W2M
Annabel CannAnnabel Cann
Customer Operations Executive at Ashleigh & Burwood LondonCustomer Operations Executive at Ashleigh & Burwood London