Daniel McCullough
Chippenham,Wiltshire
Summary
Adaptable and driven professional with strong foundation in problem-solving and customer service. Proficient in analysing technical issues and providing clear, actionable solutions while demonstrating excellent communication and teamwork skills. Committed to driving operational efficiency and enhancing user satisfaction in the advertised role.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work history
Senior Support Analyst
MRI Software
London, Greater London
2021.04 - Current
- Assisted with helpdesk queries to enhance user experience.
- Conducted training sessions to support team’s technical development.
- Provided customer service to improve client satisfaction.
- Applied problem-solving skills to minimise downtime during critical situations.
- Troubleshot and resolved technical issues to enhance system efficiency.
- Collaborated with team members to diagnose and resolve issues remotely.
- Explained complex concepts to customers at varying technical levels in an approachable manner.
- Managed personal queue to ensure issues were resolved or escalated appropriately.
- Engaged customers with targeted questions for efficient root cause analysis.
Senior Software Engineer
Trimble
London, Greater London
2015.01 - 2021.03
- Executed quality assurance checks, maintaining high standard of product output.
- Delivered projects within stipulated timelines through effective task management.
- Conducted rigorous testing, ensuring minimal bugs at the deployment stage.
- Resolved complex programming issues to ensure uninterrupted system functionality.
- Designed customised software solutions in response to unique client requirements.
- Improved system performance for enhanced user experience through code optimisation.
- Mentored junior developers on coding practices-boosted team competency level.
- Developed user-friendly software by understanding client needs and technology constraints.
- Collaborated with other developers to identify and alleviate software bugs.
- Produced clean, error-free code in line with internal quality standards.
- Checked software for errors and coded updates to fix problems.
Software Engineer
Manhattan Software
London, Greater London
2002.02 - 2014.12
- Mentored junior developers on coding practices-boosted team competency level.
- Improved system performance for enhanced user experience through code optimisation.
- Designed customised software solutions in response to unique client requirements.
- Maintained detailed technical documentation-facilitated easy reference for future projects.
- Collaborated effectively with cross-functional teams, fostering a harmonious work environment.
- Undertook regular updates of existing systems, promoting optimum performance levels.
- Conducted rigorous testing, ensuring minimal bugs at the deployment stage.
- Developed user-friendly software by understanding client needs and technology constraints.
- Resolved complex programming issues to ensure uninterrupted system functionality.
Software Engineer
Capita
Cirencester, Gloucestershire
2000.09 - 2001.09
- Executed quality assurance checks, maintaining high standard of product output.
- Designed customised software solutions in response to unique client requirements.
- Improved system performance for enhanced user experience through code optimisation.
- Developed user-friendly software by understanding client needs and technology constraints.
- Resolved complex programming issues to ensure uninterrupted system functionality.
- Undertook regular updates of existing systems, promoting optimum performance levels.
- Maintained detailed technical documentation-facilitated easy reference for future projects.
- Conducted rigorous testing, ensuring minimal bugs at the deployment stage.
Software Engineer
Carphone Warehouse
London, Greater London
2000.01 - 2000.08
- Improved system performance for enhanced user experience through code optimisation.
- Developed user-friendly software by understanding client needs and technology constraints.
- Executed quality assurance checks, maintaining high standard of product output.
- Conducted rigorous testing, ensuring minimal bugs at the deployment stage.
- Delivered projects within stipulated timelines through effective task management.
- Undertook regular updates of existing systems, promoting optimum performance levels.
Software Engineer
JDA Software
Westerham, Kent
1998.06 - 1999.12
- Executed quality assurance checks, maintaining high standard of product output.
- Resolved complex programming issues to ensure uninterrupted system functionality.
- Conducted rigorous testing, ensuring minimal bugs at the deployment stage.
- Undertook regular updates of existing systems, promoting optimum performance levels.
- Delivered projects within stipulated timelines through effective task management.
- Designed customised software solutions in response to unique client requirements.
Education
BSC in Computing - Information Technology
De Monfort University
Leicester 1994.09 - 1998.02
BTEC in Computer Studies - Information Technology
Plymouth College of Further Education
Plymouth 1992.09 - 1994.08
Skills
Coding Skills
Quality Assurance Testing Skills
Debugging Code Skills
Interacting with Support Team Members to understand Client issues with the software
Support other Support Team Members with my knowledge of Property Management Software
Training Support Team Members on debugging code (therefore diagnosing and fixing software issues quicker)
In depth IFRS 16 and FASB 842 Lease Accounting knowledge, including but not limited to:-
Initial Classifications
Accretion and Amortisation Run processing
Remeasurements
Reclassifications
Impairments
Transaction Reversals
Database script fixes for all of these issues
Recreating client issues for software engineers to fix
Affiliations
- Music, DJ'ing, Walking, Meeting friends to socialise
Languages
Portuguese
Intermediate
Timeline
Senior Support Analyst
MRI Software
2021.04 - Current
Senior Software Engineer
Trimble
2015.01 - 2021.03
Software Engineer
Manhattan Software
2002.02 - 2014.12
Software Engineer
Capita
2000.09 - 2001.09
Software Engineer
Carphone Warehouse
2000.01 - 2000.08
Software Engineer
JDA Software
1998.06 - 1999.12
BSC in Computing - Information Technology
De Monfort University
1994.09 - 1998.02
BTEC in Computer Studies - Information Technology
Plymouth College of Further Education
1992.09 - 1994.08