daniel mccallie
dumfries,Dumfries and Galloway
Summary
I am a Friendly and enthusiastic ex-Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Also experienced delivery driver with strong communication and planning skills which help to create a much smoother and fast flowing working environment. Also for a period of time i was once a Warehouse assistant offering effective and efficient picking and packing to deadline. Delivering outstanding attention to detail in a fast-moving facility for continued excellent results.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Food delivery driver
india palms
dumfries, Dumfries and Galloway
2023.08 - 2024.01
- Provided outstanding takeaway experience by delivering food on time with friendly demeanour.
- Collected orders from various restaurant locations quickly.
- Alerted customers about delays to pickup or delivery to foster satisfaction.
- Used and maintained refrigeration equipment and thermal bags to keep food at desired temperatures.
- Verified orders with customers upon delivery.
- Checked food and drink orders for accuracy before leaving restaurant.
- Ensured correct orders were collected from restaurants upon arrival to minimise customer dissatisfaction.
- Received consistently positive customer feedback on delivery times and service levels.
Waiter
Marston's
dumfries, dumfriesshire
2022.07 - 2023.04
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Warehouse assistant
APC Overnight
dumfries, Dumfries and Galloway
2020.09 - 2021.05
- Cleaned and maintained warehouse equipment to guarantee proper working order.
- Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
- Processed orders using handheld scanners with speed and precision.
- Facilitated smooth warehouse operations, employing excellent organisation and planning skills to optimise workspace use.
- Provided dependable support with day-to-day warehouse activities, consistently meeting quality and productivity standards.
- Completed work following safety rules for best working practices.
- Kept warehouse areas spotlessly clean and tidy, reducing risk and aiding smooth stock transportation.
- Sorted materials on warehouse racks and shelves.
Education
Scottish Qualifications Certificate - physical education
St Josephs college
dumfries 2021.08 - 2022.06
Scottish Qualifications Certificate - english
st josephs college
dumfries 2021.08 - 2022.06
Scottish Qualifications Certificate - application of mathematics
st josephs college
dumfries 2021.08 - 2022.06
Scottish Qualifications Certificate - drama
st josephs college
Dumfries 2020.08 - 2021.06
Scottish Qualifications Certificate - modern studies
st josephs college
dumfries 2020.08 - 2021.06
Scottish Qualifications Certificate - home economics
st josephs college
dumfries 2020.08 - 2021.06
Scottish Qualifications Certificate - numeracy
st josephs college
dumfries 2020.08 - 2021.06
Scottish Qualifications Certificate - biology
st josephs college
dumfries 2020.08 - 2021.06
Skills
- communication
- teamwork
- confidence
- Independent ability
- problem solving
- creativity
- Complaint management
- Service knowledge
- Payment accepting
- Cash counting
Timeline
Food delivery driver
india palms
2023.08 - 2024.01
Waiter
Marston's
2022.07 - 2023.04
Scottish Qualifications Certificate - physical education
St Josephs college
2021.08 - 2022.06
Scottish Qualifications Certificate - english
st josephs college
2021.08 - 2022.06
Scottish Qualifications Certificate - application of mathematics
st josephs college
2021.08 - 2022.06
Warehouse assistant
APC Overnight
2020.09 - 2021.05
Scottish Qualifications Certificate - drama
st josephs college
2020.08 - 2021.06
Scottish Qualifications Certificate - modern studies
st josephs college
2020.08 - 2021.06
Scottish Qualifications Certificate - home economics
st josephs college
2020.08 - 2021.06
Scottish Qualifications Certificate - numeracy
st josephs college
2020.08 - 2021.06
Scottish Qualifications Certificate - biology
st josephs college
2020.08 - 2021.06