I am reliable and hardworking member of any team. With my experience as a manger I have a great understanding of how to create a safe and motivating environment. I thrive in a high pace environment and thrive in labour intensive roles.
Overview
11
11
years of professional experience
Work History
STORE MANAGER
Cass Art
Glasgow, Glasgow
09.2018 - 05.2026
Managed profit and loss, payroll, and staff development.
Managed and oversaw shop operations, developing a routine for opening and closing, ensuring efficient functioning of the shop, managing the sales floor, and providing maximum profitability.
Implemented human resource duties including recruiting, hiring, training, managing schedules, assigning responsibilities, and setting sales quotas and performance management based on metrics.
Developed customer service experience tailored to our demographic split.
Retail communication manager, cascaded information to store teams from senior management.
Enforced exceptional customer service, setting criteria for staff, establishing security and safety measures, creating emergency and lock-down strategies, and ensuring health and safety compliance.
Managed loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels and appropriately handling broken or damaged merchandise.
STORE MANAGER
FatFace
Glasgow
11.2015 - 09.2020
Managed and oversaw shop operations, developing a routine for opening and closing, ensuring efficient functioning of the shop, managing the sales floor, and providing maximum profitability.
Coordinated store set up and ‘model ‘store visual merchandising team for region.
Visual merchandising, with a high level of attention to detail.
Planned social media campaigns.
Developed customer service experience tailored to our demographic split.
Retail communication manager, cascaded information to store teams from senior management.
Chaired weekly conference calls.
Organized local events and partnerships.
Managed store budgets.
Skills
Microsoft Office
Sales Proposal Experience
Negotiations
Sales and Service
Excellent Communication
Talent Management
Recruitment
Marketing
Project Management
Employee Relations
Profit Protection
Process Improvement
Commercial
Executive Management
Payroll Management
Networking
Accomplishments
Cass Art largest EBITDA contribution.
Store of the year 2019 Cass Art.
2018/19 Highest level of mystery shop result for the year, Cass Art.
2019 largest increase in sales vs LFL, Cass Art.
Store Outstanding contribution to service award, FatFace.
Scotland Manager of the year 2015 and 2017, FatFace.