DANIEL MARTIN
Basildon,Essex
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated training, monitoring and morale-building abilities to enhance employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Brand Operations Manager
TGI Fridays
Nationwide
02.2022 - Current
- Led central operations and loss prevention initiatives to enhance operational effectiveness
- Implemented cost efficiencies in sales activities to optimise resource allocation
- Coordinated daily department workflow, delegating tasks to meet business demands and achieve brand objectives
- Monitored quality KPIs and reported on underperforming areas to the exec board
- Analysed sales reports to identify trends and update strategies
- Customized promotional strategies to meet needs of different segmentation stores across the brand
- Designed and implemented incentive programmes across stores and support centre to boost team engagement
- Oversaw all guest measures and booking systems.
- Fully responsible for all the Central London & event stores
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Led cross-functional teams in project execution, delivering projects on time and within budget.
AREA GENERAL MANAGER
Pizza Express
Essex
03.2020 - 02.2022
- While working at Pizza Express I have been responsible for three restaurants simultaneously, in each of the restaurants I am responsible for KPI management, stock and waste control, team management and general business management
- In each site I have introduced a best practice for our ever-growing delivery platform meaning customers are receiving their entire order and within the time frame set out by the company
- As I was new to the Herts and Cambs area I have introduced and implemented offers for local businesses with these local promotions this has led to repeat business and an increase in the footfall in quieter periods of the week.
MULTI SITE GENERAL MANAGER
Planet Plume Vape & Coffee Lounge
03.2017 - 03.2020
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support
- Built rapport with new and existing customers to boost client retention
- Generated 25% company growth through product expansion and sales
- Monitored sales team performance, providing effective training to help reach revenue and profit targets
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
Education
High School Diploma - GCSEs - A to C grade including Mathematics and English, Food safety standards, BIIAB Level 2 award for personal license holders, Store management diploma
Chalvedon School
Basildon07.1996
Skills
- Customer Service
- Business administration
- Business development
- Strategic Planning
- Schedule management
- Sales expertise
- Inventory control
- Project Management
- High-value project management
- Financial management
- Financial planning
- Operations management
- Cross-functional team management
- Staff training/development
- Sales planning and implementation
- Consistently meet goals
Websites, Portfolios and Profiles
linkedin.com/in/daniel-martin-a8087616b
References
Available upon request
Timeline
Brand Operations Manager
TGI Fridays
02.2022 - Current
AREA GENERAL MANAGER
Pizza Express
03.2020 - 02.2022
MULTI SITE GENERAL MANAGER
Planet Plume Vape & Coffee Lounge
03.2017 - 03.2020
High School Diploma - GCSEs - A to C grade including Mathematics and English, Food safety standards, BIIAB Level 2 award for personal license holders, Store management diploma
Chalvedon School