Summary
Overview
Work history
Education
Skills
Custom
Timeline
DANIEL MANNING

DANIEL MANNING

Redhill,Surrey

Summary

A large amount of my working career has been in publishing which demanded accuracy, a can-do attitude as well as problem solving to tight deadlines. Showing flexible approach for working within busy and stressful environments with strong ‘diligence’ and accuracy.

Within my time in technology and telecommunications I have built on communication and customer service expertise delivering great can-do attitude, Building relationships with customers and peers alike. Project management skills in events and exhibitions and advertising.

professional skilled in building campaign engagement. Demonstrated strengths in networking and relationship-building to grow productive partnerships. Collaborative team player committed to achieving business targets. Strong organisational skills and reporting from time in exporting machine parts worldwide as an account manager utilising prioritisation skills.

Offers excellent communication and good judgment to effectively meet team needs and objectives. Proactive planner and problem solver.

Dedicated production director highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation on various data protocol.

Motivated to achieve outstanding success through prompt communication and helpful approach.

Research and development of systems integration for data protection for the marine industry. Talented media planning professional with substantial experience in high-profile campaign management. Interpreted exact client needs to develop tactical communications strategies. Maximised repeat business through expert planning, delivery and analysis.

Overview

32
32
years of professional experience

Work history

DATA & MEDIA MANAGER

Maritime Progress Limited
Redhill, Surrey
08.2021 - 08.2023
  • Update and manage asset management for the group
  • Raising and reporting on production issues with regards to quality control compliance, customer service, in line with ISO
  • Continuous updates to website, database on pricing and new products also adding new products to Sage200 dbase
  • Placing specialist material orders for the production department
  • Brainstormed ideas with clients and stakeholders to maximise project potential.
  • Maintained legacy databases and assisted with migrations to new systems.
  • Created automated methods to handle order processing functionality and maintained system with regular updates.
  • Enforced security and integrity controls to prevent breaches, loss and damage including file storage and intranet systems with Sharepoint.
  • Architected new databases, tables and dictionaries for project-specific requirements.

EXPORT ACCOUNT MANAGER

Johnston Sweepers/Bucher UK
Dorking, Surrey
08.2019 - 02.2020
  • Utilised effective upselling techniques to increase customer orders from Australasia and USA.
  • Improved client consultations and determined needs through team management.
  • Supported the customer through the full sales process from orders to delivery.
  • Developed parts stockholding plans to agreed levels, ensuring first time availability of parts to customers.
  • Tracked and chased payment of export parts sales invoices supporting the accounts department, resulting in timely accounts reconciliation at month end.
  • Maintained positive relationships with account clients and buyers to stay up to date with changes in market demands.
  • Addressed data patterns and anomalies to evaluate risk management needs and reduce vulnerabilities.
  • Delivered analysis insights to improve forecasting and stock strategy.

WAREHOUSE OPERATIVE

Rossetts TPS Mercedes-Benz
Crawley, Surrey
08.2020 - 07.2021
  • Ensured delivery accuracy by assessing stock before unloading into customer database.
  • Used tracking systems to monitor deliveries and update customers on tracking.
  • Stayed knowledgeable in product placement to continue to provide efficient service when picking and packing client orders.
  • Closely monitored inventory and supplies on Kerridge ERP, promptly organising re-stocks with suppliers when required.
  • Restocked shelves with strict diligence, utilising time management and organisation skills to maximize efficiency.
  • Regularly checked Kerridge to stay up to date on incoming orders and products for sale.
  • Assisted team members with tasks to increase overall warehouse efficiency.

ASSISTANT FACILITIES MANAGER

Old Reigatian Rugby Club
Reigate, Surrey
04.2018 - 08.2019
  • Planned maintenance activities following budget limitations, building use needs and operational requirements.
  • Ensured all business activities and bookings were meeting legislative requirements responsibly and appropriately hirers.
  • Kept computer databases up to date by completing weekly reviews and analysis on private bookings, membership renewals and match plans Increasing booking volume to maximise profits.
  • Oversaw office and business operations activities to support business needs including weekly fire alarm testing as required, monthly emergency lighting testing, monthly temperature checks, arranging commercial contractor's for fire alarm servicing, emergency lighting servicing, gas servicing and gas safe certification, electrical reports and ground maintenance.
  • Responsible for all incomings and outgoings of finances within the bar and restaurant booking, ensuring all transactions were correct and flagging suspicious behaviour for review.
  • Performed best practices and quality standards to comply with occupational health and safety procedures.
  • Monitored health and safety measures for guaranteed compliance.
  • Planned revenue generation strategies designed for growth.

ASSISTANT WAREHOUSE MANAGER

The Vineking Independent Wines
Reigate, Surrey
08.2016 - 04.2018
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Developed lasting relationships with employees, peers, upper management and outside vendors.
  • Increased profitability by managing website productivity and marketing tasting events.
  • Managed day-to-day shipping and receiving, typically overseeing more than 100 cases of wine in a 24-hour period.
  • Point of contact for customers and staff including private wine buying, wholesale customer services.
  • Multitasking role of website design renewal and coordinated linking to existing ERP.

OWNER PUBLISHER

UKVINE magazine & ukvine.com
Redhill, Surrey
12.2014 - 08.2016
  • Designed and created the brand UKVine magazine a standard setting media platform for the English wine industry. Its website – www.ukvine.com – is an invaluable news source for growers, merchants and consumers and includes news, listings of all UK vineyards and wines produced in the UK. The UKvine weekly e-newsletter reached some 1,500+ individuals in the UK wine industry. Maintained detailed awareness and expertise of current industry trends and target audience engagement strategies.
  • Consulted with freelancers and editors to complete project smoothly.
  • Reviewed and approved copyedits and proofreads, collating queries for authors.
  • Performed various administration tasks, including processing invoices, managing new orders, and tracking inventory.
  • Presented and attended exhibitions, tastings, and fairs, including creation of a UK Wine symposium at the international wine fair held at Excel.

SERVICE ADVISOR

Sytner Honda Gatwick
Crawley, West Sussex
07.2014 - 12.2014
  • Showing flexible approach for working within a busy and stressful CS environment.
  • Maintaining positive customer relationships to ensure repeat business.
  • Consulted with mechanics for necessary repairs and provided cost estimates to customers.
  • Registered customer information on database to maintain accurate records.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Processed customer payments and set up direct debits for long-term service contracts.
  • Registered DVLA checks for hire car appointments.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Collaborated with service technicians to order parts for customers.

SERVICE ADVISOR

Ford Retail
Little Bookham, Surrey
12.2013 - 07.2014
  • Using sound judgment to make the correct decisions.
  • Resolving customer enquiries and complaints.
  • Calculated costs, processed payments and provided receipts.
  • Provided customers with price information and handled financial transactions.
  • Collaborated with service technicians to order parts for customers.
  • Maintained quality assurance standards for all products and services.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.

SENIOR SALES & IPHONE GENIUS

Vodafone UK
Kingston Upon Thames, Kingston upon Thames
10.2011 - 10.2013
  • Sales advisor in a band one store building virtual sales teams and driving sales through brand awareness.
  • Processed customer information safely and confidentially for continued compliance with data protection regulations.
  • Provided high-quality support across administrative tasks of end-to-end sales.
  • Drove customer retention, building engaging relationships through every interaction.
  • Verified figures with cross-checking of different accounts and documentation.
  • Drafted periodic reports to inform upper management on KPIs and operational issues.
  • Recorded sales transactions, outgoing payments, and receipts to support financial governance.
  • Cultivated positive rapport across all enterprise levels, managing stakeholder relations in support of organisational needs.
  • Consistently achieved position within the top 20 of Vodafone Net Promotion Score league table.
  • Resolved customer queries using in-depth product and service knowledge.

TEAM LEADER & PRODUCT MASTER

Apple UK
Royal Tunbridge Wells, Kent
06.2009 - 10.2011
  • Building virtual sales teams and driving sales through brand awareness to improve customer experiences.
  • Managed John Lewis sales team to increase Apple product sales by 20% over a 2 month project timeline.
  • Set up a team reward for achievements program to increase performance.
  • Maintained product placement to strict Apple guidelines.
  • Communicated product development and updates to team members.

Marketeer

Media Link Services
Redhill
06.2010 - 06.2011
  • Self-employed marketeer & brand management.
  • Utilising marking skills, website design and management to help increase awareness of brands for clients including local business and charities such as Age Concern, Redhill & Reigate Church Group, and many more.
  • Managed social media platforms, creating and scheduling content to maintain consistent online presence.
  • Oversaw email marketing campaigns, optimising content and delivery for maximum impact.
  • Created marketing collateral in alignment with brand guidelines.
  • Oversaw development and execution of multi-channel marketing campaigns to drive growth.

PRODUCTION DIRECTOR & WEB MANAGER

A-Z Group
Bletchingley, Surrey
09.1998 - 10.2009
  • Events management, production of weekly newspaper, bi-monthly magazines, Directories, websites and databases.
  • Management skills as well as team leading involvement have resulted in award winning publications, dynamic websites, more cost-effective production techniques and a rebranding of the company.
  • Established online publishing of the industry’s leading newspaper.
  • Payed a significant part in setting up the first Air Cargo Europe exhibition 2003 partnering Messe Munchen then onto Air Cargo China.
  • Increased ROI by reducing print costs by negotiating with European printing companies.
  • Overcame production challenges and resolved issues promptly to minimise disruptions.
  • Collaborated closely with directors, writers and other creative professionals to bring projects to life.
  • Defined manufacturing quality guidelines and criteria to adhere to company standards.
  • Developed and implemented comprehensive production within budget and on schedule.

SHIFT MANAGER

Westside Digital Media
Soho
12.1996 - 08.1998
  • Reprographics post print film and artwork production.

ART DIRECTOR

J.T Publishing
Johannesburg , South Africa
01.1992 - 11.1996
  • Production and Art Director of seven monthly magazines
  • Designed visual models aligned with both aesthetic and technical criteria.
  • Applied technical knowledge and design expertise to create magazines.

Education

Lithograph Printing - Printing

London Collage of Printing, London

City & Guilds

A-Levels - English Math Physics Business Studies French

Sir William Collins

Skills

  • Project Management
  • Risk Assessments
  • Quality assurance procedures
  • Calm under pressure
  • Communication skills
  • Team building
  • Social media marketing
  • Knowledge of MS Office, SAP, Clarity, Sharepoint, Kerridge, Sage, PHP, Wordpress
  • Campaign development experience
  • Brand development
  • Sales strategy familiarity
  • Graphic design proficiency
  • Market research expertise
  • Marketing

Custom

Bonsai Trees, Wines, Cooking, Website creation

Timeline

DATA & MEDIA MANAGER - Maritime Progress Limited
08.2021 - 08.2023
WAREHOUSE OPERATIVE - Rossetts TPS Mercedes-Benz
08.2020 - 07.2021
EXPORT ACCOUNT MANAGER - Johnston Sweepers/Bucher UK
08.2019 - 02.2020
ASSISTANT FACILITIES MANAGER - Old Reigatian Rugby Club
04.2018 - 08.2019
ASSISTANT WAREHOUSE MANAGER - The Vineking Independent Wines
08.2016 - 04.2018
OWNER PUBLISHER - UKVINE magazine & ukvine.com
12.2014 - 08.2016
SERVICE ADVISOR - Sytner Honda Gatwick
07.2014 - 12.2014
SERVICE ADVISOR - Ford Retail
12.2013 - 07.2014
SENIOR SALES & IPHONE GENIUS - Vodafone UK
10.2011 - 10.2013
Marketeer - Media Link Services
06.2010 - 06.2011
TEAM LEADER & PRODUCT MASTER - Apple UK
06.2009 - 10.2011
PRODUCTION DIRECTOR & WEB MANAGER - A-Z Group
09.1998 - 10.2009
SHIFT MANAGER - Westside Digital Media
12.1996 - 08.1998
ART DIRECTOR - J.T Publishing
01.1992 - 11.1996
London Collage of Printing - Lithograph Printing, Printing
Sir William Collins - A-Levels, English Math Physics Business Studies French
DANIEL MANNING