Daniel Larcombe
Nottingham
Summary
Accomplished professional with extensive expertise in customer service and e-commerce platforms, adept at order processing, developing customer service policies, and handling returns. Demonstrates strong skills in negotiating refunds, sales expertise, and CRM software proficiency. Proven track record in staff training and development, enhancing customer retention through effective complaint handling. Committed to leveraging skills in training and development to drive organisational success.
Overview
31
31
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Customer Service Manager
Tools To Go
Mansfield
2025.08 - 2026.04
- Managed all forms of customer communication across the business.
- Phone, (Sales, Warranty and Technical assistance) E-mail and the E-Bay, Amazon, B+Q, Tesco, Temu, Mano Mano, Shopify and Onbuy platforms.
- I also managed the shop front dealing with sales, warranty and customer service in person.
Service Admin, Sales and Customer service
Kimberley Caravans
Kimberley
2025.05 - 2025.08
Customer Service (Sales and Warranty and Technic Assistance)
UK Home Shopping Ltd (Tools To Go)
Hucknall, Nottingham
2024.01 - 2025.02
Customer Service, Sales, Warranty
Leisure Outlet
Attenborough
2019.01 - 2023.10
Customer Service (Sales)
Domestic and General (SKY TV)
Nottingham
2018.03 - 2019.01
Dispatch Office
Jockey Club Racing (See Tickets)
Nottingham Race course, Nottingham
2017.10 - 2018.03
Customer Service Department
Capital One
Nottingham
2001.07 - 2017.07
- 2001-2003: Customer Service Department.
- 2003-2005: Sales Blend Team
- 2005-2011: ECM (Prototype, Escalated Calls and Retentions)
- 2011-2017: Payment Services Department
Microbiological Laboratory Assistant
ILS (International Laboratory Services)
Derby
1999.06 - 2001.06
Analytical Chemistry Pharmaceutical Laboratory Assistant
Safepharm Laboratories
Derby
1998.08 - 1999.06
Bar-Person
The Jaguar Public House (Closed)
Stapleford
1995.03 - 1998.10
Education
HND - Combined Science (Environmental Monitoring)
Derby University
1995.01 - 1997.01
A Level - Combined Science, General Studies, Geography
The Trinity Sixth-form centre
Aspley, Nottingham 1993.01 - 1995.01
GCSE - Science (Double Award), English, Maths, History, Geography, Home Economics, Religious Education, English Literature, French
The Trinity School
Aspley, Nottingham 1988.01 - 1993.01
Skills
- Customer Service
- E-Commerce platforms proficiency
- Order processing
- Returns handling
- Negotiating refunds
- Sales expertise
- CRM Software proficiency
- Staff training and development
- Customer retention
- Training and Development
- Complaint Handling
Certification
- Full (clean) UK Driving Licence
- NVQ level 1 in Bar work
- NVQ level 2 in Call handling
- Qualified First Aider (Certified until Oct 2027)
Interests
- Dedicated family man
- Music enthusiast. Performing as a bassist and vocalist
- Love gaming and painting miniatures
- Supporting Nottingham Forest and Nottingham Panthers
References
References available upon request.
Timeline
Customer Service Manager
Tools To Go
2025.08 - 2026.04
Service Admin, Sales and Customer service
Kimberley Caravans
2025.05 - 2025.08
Customer Service (Sales and Warranty and Technic Assistance)
UK Home Shopping Ltd (Tools To Go)
2024.01 - 2025.02
Customer Service, Sales, Warranty
Leisure Outlet
2019.01 - 2023.10
Customer Service (Sales)
Domestic and General (SKY TV)
2018.03 - 2019.01
Dispatch Office
Jockey Club Racing (See Tickets)
2017.10 - 2018.03
Customer Service Department
Capital One
2001.07 - 2017.07
Microbiological Laboratory Assistant
ILS (International Laboratory Services)
1999.06 - 2001.06
Analytical Chemistry Pharmaceutical Laboratory Assistant
Safepharm Laboratories
1998.08 - 1999.06
Bar-Person
The Jaguar Public House (Closed)
1995.03 - 1998.10
HND - Combined Science (Environmental Monitoring)
Derby University
1995.01 - 1997.01
A Level - Combined Science, General Studies, Geography
The Trinity Sixth-form centre
1993.01 - 1995.01
GCSE - Science (Double Award), English, Maths, History, Geography, Home Economics, Religious Education, English Literature, French
The Trinity School
1988.01 - 1993.01