Daniel Larcombe
Nottingham
Summary
Accomplished professional with extensive expertise in customer service and e-commerce platforms, adept at order processing, developing customer service policies, and handling returns. Demonstrates strong skills in negotiating refunds, sales expertise, and CRM software proficiency. Proven track record in staff training and development, enhancing customer retention through effective complaint handling. Committed to leveraging skills in training and development to drive organisational success.
Overview
31
31
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Customer Service Manager
Tools To Go
Mansfield
08.2025 - 04.2026
- Managed all forms of customer communication across the business.
- Phone, (Sales, Warranty and Technical assistance) E-mail and the E-Bay, Amazon, B+Q, Tesco, Temu, Mano Mano, Shopify and Onbuy platforms.
- I also managed the shop front dealing with sales, warranty and customer service in person.
Service Admin, Sales and Customer service
Kimberley Caravans
Kimberley
05.2025 - 08.2025
Customer Service (Sales and Warranty and Technic Assistance)
UK Home Shopping Ltd (Tools To Go)
Hucknall, Nottingham
01.2024 - 02.2025
Customer Service, Sales, Warranty
Leisure Outlet
Attenborough
01.2019 - 10.2023
Customer Service (Sales)
Domestic and General (SKY TV)
Nottingham
03.2018 - 01.2019
Dispatch Office
Jockey Club Racing (See Tickets)
Nottingham Race course, Nottingham
10.2017 - 03.2018
Customer Service Department
Capital One
Nottingham
07.2001 - 07.2017
- 2001-2003: Customer Service Department.
- 2003-2005: Sales Blend Team
- 2005-2011: ECM (Prototype, Escalated Calls and Retentions)
- 2011-2017: Payment Services Department
Microbiological Laboratory Assistant
ILS (International Laboratory Services)
Derby
06.1999 - 06.2001
Analytical Chemistry Pharmaceutical Laboratory Assistant
Safepharm Laboratories
Derby
08.1998 - 06.1999
Bar-Person
The Jaguar Public House (Closed)
Stapleford
03.1995 - 10.1998
Education
HND - Combined Science (Environmental Monitoring)
Derby University
01.1995 - 01.1997
A Level - Combined Science, General Studies, Geography
The Trinity Sixth-form centre
Aspley, Nottingham 01.1993 - 01.1995
GCSE - Science (Double Award), English, Maths, History, Geography, Home Economics, Religious Education, English Literature, French
The Trinity School
Aspley, Nottingham 01.1988 - 01.1993
Skills
- Customer Service
- E-Commerce platforms proficiency
- Order processing
- Returns handling
- Negotiating refunds
- Sales expertise
- CRM Software proficiency
- Staff training and development
- Customer retention
- Training and Development
- Complaint Handling
Certification
- Full (clean) UK Driving Licence
- NVQ level 1 in Bar work
- NVQ level 2 in Call handling
- Qualified First Aider (Certified until Oct 2027)
Interests
- Dedicated family man
- Music enthusiast. Performing as a bassist and vocalist
- Love gaming and painting miniatures
- Supporting Nottingham Forest and Nottingham Panthers
References
References available upon request.
Timeline
Customer Service Manager
Tools To Go
08.2025 - 04.2026
Service Admin, Sales and Customer service
Kimberley Caravans
05.2025 - 08.2025
Customer Service (Sales and Warranty and Technic Assistance)
UK Home Shopping Ltd (Tools To Go)
01.2024 - 02.2025
Customer Service, Sales, Warranty
Leisure Outlet
01.2019 - 10.2023
Customer Service (Sales)
Domestic and General (SKY TV)
03.2018 - 01.2019
Dispatch Office
Jockey Club Racing (See Tickets)
10.2017 - 03.2018
Customer Service Department
Capital One
07.2001 - 07.2017
Microbiological Laboratory Assistant
ILS (International Laboratory Services)
06.1999 - 06.2001
Analytical Chemistry Pharmaceutical Laboratory Assistant
Safepharm Laboratories
08.1998 - 06.1999
Bar-Person
The Jaguar Public House (Closed)
03.1995 - 10.1998
HND - Combined Science (Environmental Monitoring)
Derby University
01.1995 - 01.1997
A Level - Combined Science, General Studies, Geography
The Trinity Sixth-form centre
01.1993 - 01.1995
GCSE - Science (Double Award), English, Maths, History, Geography, Home Economics, Religious Education, English Literature, French
The Trinity School
01.1988 - 01.1993