Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Daniel Konga

Luton,Bedfordshire

Summary

Results-driven professional with a 2:1 degree in Criminology and Criminal Psychology, offering a strong foundation in understanding human behaviour and decision-making processes. Experienced in customer engagement and relationship management, seeking to leverage analytical and interpersonal skills in a dynamic recruitment role.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

Sales consultant

Bionic
Luton
08.2024 - Current
  • Advised customers on suitable products/services, ensuring their needs were met through tailored recommendations.
  • Guided clients through complex decision-making processes, addressing concerns and providing clear, informative explanations.
  • Maintained strong relationships with prospective and returning customers, delivering excellent service.
  • Managed inquiries via phone and email, ensuring prompt responses and effective follow-ups.
  • Worked to meet and exceed sales and engagement targets, demonstrating a results-oriented approach.
  • Used CRM systems to track customer interactions and manage data efficiently.

Warehouse operative

UPS
Luton, Central Bedfordshire
07.2023 - 08.2024
  • Cleaned and tidied work areas to meet inspection requirements.
  • Completed work following safety rules for best working practices.
  • Loaded packaged goods on to trucks for shipping.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.

Event Team Member

Urban Crew
London
02.2022 - 07.2023
  • Assisted project progress by providing reliable labouring support to various site teams.
  • Assisted in planning and coordinating events such as creating seating plans and organising dressing rooms for performers
  • Adhered to site health and safety guidelines, maintaining safe, secure working environments.
  • Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
  • Facilitated smooth running of events, liaising with venue staff and suppliers to troubleshoot and coordinate operations.

Warehouse operative

Amazon
Dunstable, Central Bedfordshire
06.2019 - 09.2019
  • Carried out stock control and maintained quality standards high for audits.
  • Cleaned and tidied work areas to meet inspection requirements.
  • Completed work following safety rules for best working practices.
  • Loaded packaged goods on to trucks for shipping.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.

Education

BTEC LEVEL 3 - Student

Luton Sixth Form College
09.2017 - 07.2020

Bachelor of Science - Criminology and Criminal Psychology

University of Greenwich
London, ENG
09.2021 - 07.2024

Skills

  • Advising and enrolment support
  • Strong communication and interpersonal skills
  • Customer service and relationship management
  • CRM and database management
  • Target-driven and results-oriented approach
  • Problem-solving and conflict resolution
  • Team coordination and collaboration
  • Telephone etiquette

Languages

English
Native
Lingala
Fluent

Accomplishments


  • Highflyers 2025 Award Recipient (Bionic) - Selected for an exclusive, company-sponsored trip to Barcelona in recognition of top-tier performance and exceeding sales targets.
  • Guided over 100 clients through decision-making processes, helping them select the best product based on their needs and preferences.
  • Consistently exceeded monthly sales targets by 20%, demonstrating a strong commitment to achieving goals and meeting deadlines.
  • Successfully resolved client objections and questions regarding product features, leading to an increase in successful conversions.
  • Quickly and effectively addressed client issues, ensuring customer satisfaction and retention.
  • Managed a portfolio of 150+ clients, ensuring consistent follow-ups and communication to maintain engagement and satisfaction.

Timeline

Sales consultant

Bionic
08.2024 - Current

Warehouse operative

UPS
07.2023 - 08.2024

Event Team Member

Urban Crew
02.2022 - 07.2023

Bachelor of Science - Criminology and Criminal Psychology

University of Greenwich
09.2021 - 07.2024

Warehouse operative

Amazon
06.2019 - 09.2019

BTEC LEVEL 3 - Student

Luton Sixth Form College
09.2017 - 07.2020

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Daniel Konga