
Store Manager at Waitrose with hands-on experience leading teams to deliver excellent customer service and strong store performance. Skilled in stock management, merchandising, and daily operations, with a key focus on supporting my team and keeping the store running smoothly while striving to achieve and exceed expectations on KPI's.
Service Leader → Assistant Manager → Unit Business Manager (Store Manager)
Joined as a Service Leader and progressed through two promotions to Unit Business Manager within a short timeframe, reflecting strong leadership and commercial performance. Played a key role in opening the store from day one and establishing operational standards. Currently manage a team of 20+ staff, overseeing daily operations, people management, performance, compliance, and customer experience. Regularly support other units and Unit Business Managers, demonstrating flexibility, trust, and the ability to operate effectively at a wider business level.
Production Coordinator → Manufacturing Manager → CNC Manager →Production Manager
Joined a fast-paced, high-performance composites manufacturer and progressed rapidly through four roles within a short timeframe due to strong operational ability, adaptability, and leadership. Worked in a high-octane production environment delivering precision components for elite automotive and motorsports clients including Red Bull, Aston Martin, Mercedes, and Bugatti. Managed production planning, manufacturing operations, CNC workflow, and cross-functional teams to meet demanding quality, safety, and delivery standards. Demonstrated the ability to learn quickly, take ownership under pressure, and lead in a deadline-driven environment.
Store Assistant (2017) | Deputy Manager (2018–2023)
Joined as a Store Assistant and promoted to Deputy Manager within a year due to strong performance and leadership capability. Supported high-volume store operations, consistently delivered excellent customer service, and contributed to sales and efficiency targets. Regularly ran shifts independently, supervised and trained staff, managed stock and deliveries, handled cash and compliance procedures, and operated at Assistant Manager level responsibility in a fast-paced retail environment.
Sales Assistant 2013-2015 > Supervisor 2015-2017
Promoted from Sales Assistant to Supervisor due to strong performance and leadership skills. Delivered excellent customer service, supported sales targets, and maintained high store standards. As Supervisor, led and motivated team members, supported staff training and rotas, handled opening/closing procedures, resolved customer issues, and assisted with stock control and daily store operations to ensure smooth and efficient trading.