Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Daniel Kirkham

Whitworth,Rochdale

Summary

Dedicated professional with extensive expertise in customer service, sales support, and specialised software understanding. Demonstrates strong adaptability, creativity in problem-solving, and a team player attitude. Proficient in complaint handling protocols, product knowledge specialisation, order processing capability, and basic bookkeeping. Skilled in data entry and adept with Google Drive, Docs, Sheets, Forms, Slides and Microsoft Office 365. Committed to leveraging sales aptitude to enhance customer satisfaction and drive business success.

Overview

2026
2026
years of professional experience
6
6
years of post-secondary education

Work history

Sales Assistant

Syke Off-License
Rochdale
  • Shop floor work, voluntary for a few weeks in a local store.
  • My duties included, stacking shelves, checking stock and maintaining a clean and safe working environment.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Built strong relationships with regular customers for repeat business.

Assistant

Lucky 13 Tattoo
Whitworth, Lancashire
  • Delivered outstanding customer service by swiftly responding to all inquiries.
  • Prevented scheduling conflicts through careful calendar management practices.
  • Assisted in inventory management to ensure adequate stock levels.
  • Managed client consultations, discussing design ideas and placement options.
  • Conducted thorough equipment sterilisation before every appointment, reassuring clients about safety measures.
  • Handled delicate equipment carefully, prolonging its functionality and usability.
  • Maintained clean workspace, fostering a sterile environment for customers.
  • Demonstrated exceptional customer service skills whilst dealing with walk-in clients or enquiries.

Volunteer

British Heart Foundation
Rochdale
  • Carried out day-to-day duties accurately and efficiently.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed customer orders with speed and accuracy.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Call Centre sales advisor

First Call Direct
Castleton
  • Provided comprehensive after-sales support, ensuring customer satisfaction.
  • Delivered excellent customer service by addressing and resolving queries.
  • Resolved customer complaints swiftly, maintaining company reputation.
  • Built rapport with new and existing customers to boost client retention.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Inbound sales and retentions

Vodafone
Middleton
  • Managed high call volumes, ensuring quality customer care.
  • Boosted customer satisfaction by providing empathetic and efficient service.
  • Provided detailed product information to facilitate informed purchases.
  • Adapted quickly to new products and services for effective selling techniques.
  • Showcased exceptional listening skills, fostering trust among clients.
  • Investigated and resolved complaints, enhancing customer satisfaction levels.
  • Built strong relationships with customers through excellent rapport building skills.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Handled customer queries focused on first-call resolution.

In store customer consultant

Carphone Warehouse
Rochdale
  • Attained successful outcomes with patience during difficult customer interactions.
  • Boosted company reputation for excellent service by addressing all customer concerns with empathy.
  • Directed efforts towards achieving set targets, boosting overall team performance significantly.
  • Fostered trustful relationships with customers through clear, honest communication.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.

General assistant

Cash Converters
Bury
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Supported colleagues during peak hours for smooth running of all retail operations.
  • Maintained clean, organised retail space for enhanced browsing experience.
  • Advised customers on additional care needs to improve overall service and drive retail sales.
  • Improved retail sales with effective product demonstrations.
  • Demonstrated excellent product knowledge to boost retail sales.

Customer service advisor

Tesco Mobile
06.2020 - 05.2021
  • Increased client trust by providing accurate product information.
  • Streamlined communication with customers to understand needs better.
  • Documented all phone interactions for record keeping and quality control purposes.
  • Performed data entry tasks to keep records up-to-date and organised.
  • Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
  • Resolved conflicts in a respectful manner, promoting a positive image of the company.
  • Managed high volume of inbound calls, ensuring swift response times.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
  • Acted as first point of contact for customer issues and queries.

General assistant

Tesco Mobile
Bury
07.2021 - Current
  • Undertook general cleaning duties regularly, providing a pleasant shopping environment.
  • Worked on till operations efficiently reducing queues at the checkout.
  • Maintained a clean, organised workspace to ensure smooth daily operations.
  • Provided top-quality customer service, resulting in high levels of customer satisfaction.
  • Dealt with complaints professionally leading to swift problem resolution.
  • Handled cash transactions accurately, enhancing financial integrity.
  • Processed payments securely, safeguarding against fraud or discrepancies.
  • Entered data into Salesforce software to maintain accurate records.

Education

BTEC LEVEL 2 Diploma - creative media production

Hopwood Hall College
09.2012 - 06.2013

GCSE - ICT, Mathematics, English, Science, Additional English, Additional Science

Whitworth High School
Whitworth, Lancashire
09.2005 - 06.2010

Skills

  • Specialised software understanding
  • Patience and courtesy
  • Complaint handling protocols
  • Product knowledge specialisation
  • Order processing capability
  • Basic bookkeeping
  • Sales support expertise
  • Strong adaptability
  • Creativity in problem-solving
  • Team player
  • Customer Service
  • Data Entry
  • Order processing
  • Google Drive, Docs, Sheets, Forms, Slides
  • Microsoft Office 365
  • Sales aptitude

Affiliations

  • Drawing
  • Gaming
  • Music
  • Tattoo Art
  • Technology

Languages

English
Native

References

References available upon request.

Timeline

General assistant

Tesco Mobile
07.2021 - Current

Customer service advisor

Tesco Mobile
06.2020 - 05.2021

BTEC LEVEL 2 Diploma - creative media production

Hopwood Hall College
09.2012 - 06.2013

GCSE - ICT, Mathematics, English, Science, Additional English, Additional Science

Whitworth High School
09.2005 - 06.2010

Sales Assistant

Syke Off-License

Assistant

Lucky 13 Tattoo

Volunteer

British Heart Foundation

Call Centre sales advisor

First Call Direct

Inbound sales and retentions

Vodafone

In store customer consultant

Carphone Warehouse

General assistant

Cash Converters

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Daniel Kirkham