Daniel Kempton

I am currently the Branch Manager overseeing the daily running of the office. I carry out valuations, converting these into instructions, taking the photos and property description with floor plans for the sales brochures, booking in appointments, handling delicate negotiations following offers being received and successfully turning these into sales. After successfully agreeing the sale, the transaction needs to be seen through to an exchange of contracts/completion, which is something that I have excelled at over the years. I also carry out property video walk throughs and property posts for social media marketing, increasing our following and reach.

• Increased customer satisfaction by identifying and addressing their unique needs.
• Managed challenging negotiations, ensuring a win-win outcome for all parties involved.
• Enhanced client trust, leading to repeat business and referrals.
• Generated listings for sales through cold calls and door knocking.
• Improved brand visibility with innovative marketing strategies.
• Warmly greet customers to establish positive first impressions, enhancing business opportunities
• Fostered a positive work environment, improving overall team morale.

Before starting with this particular estate agency, I worked part time in their busy Winton office every Saturday from 2001 to 2004. My roll on the weekend was to deal with clients personally and over the telephone taking enquiries, booking in viewings and valuations whilst showing passion, along with enthusiasm and excellent customer service. I then moved to a full time position that took me to offices in Bournemouth, Dorchester and Lower Parkstone. It was here that I progressed to valuations and the office enjoyed a very successful period, having increased the instruction and sales levels by 30%.

• Responded to customer questions and requests in a prompt and efficient manner
• Achieved monthly sales and performance targets for improved team success.
• Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
• Managed negotiations and all aspects of sales to finalise purchases and exceed customer expectations.
• Built relationships with customers to increase the likelihood of repeat business
• Delivered outstanding customer experiences through attentive care and faultless service.

Responsible for the daily running of the paint spraying department successfully working to tight deadlines and a high standard of finish.

• Delegated assignments to maximise individual strengths.
• Trained new recruits for seamless integration into the team.
• Assisted in mixing and matching paints to meet customer specifications.
• Applied primer paints, varnishes, and lacquers as required.
• Collected dimensions and finish specifications from blueprints, sketches, and verbal instructions.
• Kept up-to-date knowledge on technology, equipment, and materials.
• Met high standards of finish for the aviation industry and MOD consistently.
• Delivered tasks within tight deadlines successfully.
• Cleaned work areas and equipment to uphold hygiene standards.
• Managed inventory levels to prevent stock shortages.
• Negotiated supplier contracts to reduce costs.
• Fostered positive work environment, enhancing team cohesion.