Daniel Kelly
Summary
Collaborative, diligent, and dependable graduate seeking a full-time Customer Service role, open to immediate start.
Overview
1
1
Certification
10
10
years of professional experience
Work history
Key Holder
Salt Rock
St Ives, Cornwall
2026.07 - 2026.09
- Opened store and engaged customers warmly, providing product knowledge and advice, maintaining high presentation standards, and completing end-of-day processes, including cashing up according to company procedure.
- Maximized sales opportunities by suggesting additional products suitably matched to customer needs.
- Displayed excellent product knowledge to assist customers in making informed purchase decisions. to assist customers with purchases.
- Improved customer satisfaction by actively listening to feedback and addressing concerns. through prompt and professional service.
Casual Front of House and Customer Service Roles
Various Contracts
, Nationwide
2025.05 - 2026.01
- Coordinated customer interactions and streamlined front of house operations to enhance service delivery.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
Acting Manager
Sussex Emmaus
Portslade, Brighton and Hove, East Sussex
2022.03 - 2025.04
- Adapted to varied responsibilities at Emmaus, demonstrating flexibility and adaptability in a dynamic role. Managed stock responsibilities, end-of-day transaction protocol, merchandising, and administrative tasks to ensure smooth operations. Organised and motivated a team under pressure, enhancing teamwork and efficiency in a busy working environment.
- Collaborated with senior management to establish strategic plans for business growth.
- Facilitated internal meetings, improving company-wide communication and transparency.
- Drafted comprehensive reports on departmental performances for senior management review.
Logistics Operative/Administration
Various Contracts
, Various Assignments
2020.01 - 2021.01
- Provided essential logistics support during the pandemic, accurately processing a high volume of customer orders in a fast-paced environment.
- Maintained high standards of accuracy and efficiency despite increased demand and operational pressure.
- Supported operational tasks during COVID-19 pandemic to ensure continuity and compliance.
- Adapted quickly to changing guidelines and safety protocols to ensure a safe working environment for all staff.
- Built solid knowledge of Health & Safety procedures, including manual handling, COSHH, safe systems of work, and incident reporting.
- Secured auditing role to evaluate physical safety measures and assess operational adjustments across job centres nationwide
Front of House Associate/Team Leader
Park Hotel
Kettering, Northamptonshire
2017.08 - 2020.08
- Executed customer-facing responsibilities at Park Hotel, demonstrating flexibility and adaptability to meet daily team needs. Adjusted role throughout the day in response to team demand.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Encouraged open communication, fostering a positive work culture.
Airport Representative
Monarch Holidays Ltd.
Alicante/Benidorm
2017.02 - 2017.08
- Assisted guests in navigating airport environment, enhancing their travel experience. Managed check-in, boarding, and baggage processes, ensuring compliance with airline and airport regulations for seamless travel. Facilitated communication between airline and passengers, supporting clear information exchange during their airport journey.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Education
Bachelor of Arts (Hons) - International Tourism and Hospitality Management
Bournemouth College & York St. John University
BTEC National Diploma - Media Studies
Kettering Tresham College
Skills
- Retail software proficiency
- Visual merchandising creativity
- Comprehensive understanding of Data Protection, GDPR, and Data Security practices
- Quick to learn and adapt to new systems and technologies
- Calm and effective under pressure in fast-paced environments
- Committed to continuous learning and professional development
- Adaptable and flexible, with strong sociability and rapport-building abilities
Certification
- E3 City & Guilds Extended Certificate in Employability Skills
- Level 1 Certificate in First Aid, Certificate in Trauma Response
- Certificate in Fire Awareness and Practical Fire Extinguisher Training
- P.A.T certified, ‘Welcome Management’ Award in Hospitality
- Member – Institute of Leadership
Hobbies and Interests
- Currently volunteering on local conservation and environmental maintenance projects
- Regular participant in hiking and walking groups
- Developing advanced skills in classical and folk guitar
Education and Training
Level 3 Qualifications
- Cyber Security
- Leadership and Management
Level 2 Qualifications
- Understanding Data Protection and Data Security
- Equality and Diversity
- Customer Service
- Warehouse Management
- Lean Management
References
References Available on Request
Timeline
Key Holder
Salt Rock
2026.07 - 2026.09
Casual Front of House and Customer Service Roles
Various Contracts
2025.05 - 2026.01
Acting Manager
Sussex Emmaus
2022.03 - 2025.04
Logistics Operative/Administration
Various Contracts
2020.01 - 2021.01
Front of House Associate/Team Leader
Park Hotel
2017.08 - 2020.08
Airport Representative
Monarch Holidays Ltd.
2017.02 - 2017.08
Bachelor of Arts (Hons) - International Tourism and Hospitality Management
Bournemouth College & York St. John University
BTEC National Diploma - Media Studies
Kettering Tresham College