Daniel Kean
Ayr
Summary
Results-driven Assistant Depot Manager with expertise in driving sales growth and enhancing operational efficiency. Transitioned from Kitchen Designer to management within a year, demonstrating strong commercial awareness and work ethic. Utilises technical knowledge alongside customer-facing experience to lead effectively. Seeking to leverage fast-tracked management experience in an Assistant Manager role within a growth-focused organisation.
Overview
4
4
years of professional experience
Work History
Assistant Depot Manager and Kitchen Designer
Howdens
09.2024 - Current
- Driving sales performance and profit by achieving your depot targets
- Managed sales, customer service, warehouse operations, and stock control
- Reviewing performance and helping to drive sales and achieve targets
- Leading, coaching and developing the team to improve performance
- Assisted Depot Manager with daily operations of the depot
- Assumed responsibilities of Depot Manager during absences
- Maintaining high standards of health and safety across the depot
- Cultivated and strengthened relationships with local trade customers
- Promoting the full range of products and services
- Delivering exceptional customer service throughout the project
- Building strong customer relationships through professional design support
- Conducting home visits to measure, assess and understand your client’s needs
- Planning and creating inspirational and practical designs utilising your strong product knowledge to advise customers and resolve queries throughout the process
- Negotiating prices confidently while protecting margin and design integrity
Customer Financial Assistance Agent
Wescot Credit Services
Saltcoats
09.2022 - Current
- Tailoring affordable repayment plans to help customers on the road to financial recovery
- Handling sensitive information while dealing with bank, credit card or loan accounts
- Dealing with customers in vulnerable positions to ensure they are given the correct support
- Providing exceptional customer service over the phone
- Meeting strict quality standards and KPIs
- Effective use of multiple computer systems including bespoke software specifically for banking
Kitchen Designer/Sales Consultant
Lomond Improvements
05.2022 - 09.2022
- Plan, design and sell inspirational kitchens using the Company’s range of products with the highest level of customer service
- Visit sites to measure and evaluate customer’s needs
- Cultivated long-term collaborative relationships with customers to enhance satisfaction and loyalty
- Communicated procedures, systems, and timelines to customers while clarifying Terms & Conditions
- Established and streamlined finance payment processes using Propensio Finance to facilitate transactions
Education
Communication (practical skills) - Mathematics for Engineering 1: Mechanical and Manufacturing, Quality Management.
Reid Kerr College
Paisley01-2010
Certified in craft apprenticeship with a Mechanical bias -
British Energy
01-2009
Engineering Practice and Engineering Maintenance -
Glasgow College of Nautical Studies
Glasgow01-2007
Maths 1 - English 1 - French 1- Geography 2 - Chemistry 2 - Computing 2 - Art 2 -
Largs Academy
Largs01-2004
Skills
- Sales Strategy
- Customer Engagement
- Commercial Drive
- Target Driven
- Supply Chain Coordination
- Process Optimization
- Health and Safety
- Risk Mitigation
- Team Leadership
- Performance Management
- Team Development
- Delegation
- Relationship Building
Custom
Successfully lead, coach, and motivate multi-disciplinary teams to hit daily performance targets, fostering a supportive 'one-team' culture., Experienced in delegating responsibilities, managing schedules, and coordinating workloads to optimize efficiency in high-pressure environments., Confidently step up to oversee day-to-day operations in the Manager’s absence, ensuring seamless business continuity and performance tracking., Skilled at developing long-term, collaborative B2B relationships with local trade customers, translating client needs into consistent sales., Proactively identify market opportunities, promote complete product and service ranges, and execute strategies to consistently meet or exceed commercial goals., Experienced in handling sensitive financial profiles, evaluating risk, and setting up complex commercial finance agreements., Proficient in overseeing stock control, logistical organization, and supply chain workflows within busy trade environments., Deep commitment to operational safety, rooted in a rigorous engineering background. Highly experienced in performing quality inspections, hazard identification, and maintaining flawless health and safety standards., Natural ability to analyse technical schematics, system workflows, and operational bottlenecks to implement fast, practical solutions.
Timeline
Assistant Depot Manager and Kitchen Designer
Howdens
09.2024 - Current
Customer Financial Assistance Agent
Wescot Credit Services
09.2022 - Current
Kitchen Designer/Sales Consultant
Lomond Improvements
05.2022 - 09.2022
Communication (practical skills) - Mathematics for Engineering 1: Mechanical and Manufacturing, Quality Management.
Reid Kerr College
Certified in craft apprenticeship with a Mechanical bias -
British Energy
Engineering Practice and Engineering Maintenance -
Glasgow College of Nautical Studies
Maths 1 - English 1 - French 1- Geography 2 - Chemistry 2 - Computing 2 - Art 2 -
Largs Academy