Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Daniel Joy

Keston,Kent

Summary

Highly skilled professional with a strong foundation in teamwork and collaboration, adept at working both independently and within a team to achieve common goals. Demonstrates exceptional time management abilities, consistently meeting deadlines and managing multiple responsibilities efficiently. Possesses strong interpersonal skills, effectively building relationships and resolving issues through clear communication. Thrives under pressure, delivering quality results in high-stress environments. Expert in critical thinking and problem-solving, combining innovative and practical approaches to overcome challenges. Experienced in customer interaction, providing excellent service with tact and empathy. Career goals include leveraging these skills to contribute to organisational success while continuing professional development.

Overview

32
32
years of professional experience
5
5
years of post-secondary education

Work history

Operation Manager

The Cake Store
London, London
10.2008 - Current
  • Began with clear, exciting goals to innovate and improve operations across two key areas of the business: the retail shop and celebration cake development.
  • Enhanced the retail shop by introducing sustainable packaging solutions and expanding the range of takeaway sandwiches, baked goods, and other products, boosting customer satisfaction and sales.
  • Spearheaded the development of celebration cakes that could be shipped safely across the UK. Collaborated closely with packaging companies to design effective solutions, establishing the company as a market leader in this sector.
  • Demonstrated strong product and industry awareness to achieve cost-effective and efficient workflows.
  • Ensured smooth-running operations and processes by optimizing production strategies and maintaining a focus on quality and efficiency.

Telecommunications engineer

British Telecom
Brixton, Lambeth
04.2000 - 09.2008
  • Successfully completed all required courses and certifications to repair and maintain phone and internet connections, ensuring reliable service for customers.
  • Delivered exceptional customer support and technical expertise, consistently resolving issues efficiently and exceeding performance targets.
  • Recognized with the Engineer of the Year Award, highlighting outstanding dedication, technical skills, and customer service.
  • Maintained up-to-date knowledge of evolving telecommunications technology and applied innovative solutions to complex technical challenges.

Bakery supervisor

Slatter Bakery
London
07.1992 - 04.2000
  • Began as a part-time assistant, supporting the team with finishing fresh cakes, bread, and packing large wholesale orders.
  • Transitioned to a full-time role after completing school and progressed to managing the busy confectionery department.
  • Oversaw the production of cakes, biscuits, and other baked goods, ensuring high standards of quality and efficiency.
  • Led the team during major events, including the prestigious Wimbledon Tennis Championships, producing 1,500–1,700 scones per day along with a variety of small cakes and tarts for the Royal Rooms at Wimbledon.
  • Demonstrated strong organizational and time management skills to meet high production demands while maintaining product quality and consistency.

Education

GCSEs -

Forest Hill Boys
London
09.1987 - 05.1992

Skills

Key Skills
  • Teamwork & Collaboration: Proven ability to work effectively within a team to achieve common goals while also being self-motivated and capable of independent work
  • Time Management: Skilled in prioritizing tasks, meeting deadlines, and managing multiple responsibilities efficiently
  • Interpersonal Skills: Strong communication abilities, both in person and over the phone, to build relationships and resolve issues effectively
  • Working Under Pressure: Thrive in high-pressure environments, consistently delivering quality results under tight deadlines
  • Critical Thinking & Problem Solving: Adept at analyzing situations, identifying solutions, and thinking both creatively and logically to overcome challenges
  • Thinking Inside & Outside the Box: Combine innovative and practical approaches to deliver effective solutions
  • Customer Interaction: Experienced in dealing with people professionally, providing excellent service and resolving inquiries with tact and empathy

Affiliations

  • Hobbies & Interests Enjoy cycling with friends, combining fitness with socializing and outdoor exploration. Passionate about cooking and experimenting with new recipes. Dedicate most of my free time to raising and spending quality moments with my two young boys, who are my main focus and source of inspiration.

Timeline

Operation Manager

The Cake Store
10.2008 - Current

Telecommunications engineer

British Telecom
04.2000 - 09.2008

Bakery supervisor

Slatter Bakery
07.1992 - 04.2000

GCSEs -

Forest Hill Boys
09.1987 - 05.1992

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Daniel Joy