Daniel Janczarek
London
Summary
A confident, highly resourceful and reliable General Manager with in-depth understanding of customer service and the importance of developing a team. Possessing the required communication skills and flair needed to attract customers, drive sales and develop a business. Highly effective and comfortable working with people at all levels. Seeking similar position with new establishment.
Overview
21
21
years of professional experience
Work History
General Manager
The Feather Pub, Stonegate Group Ltd
Merstham, Surrey
02.2024 - Current
- Oversee all aspects of daily operations, ensuring smooth running of the organisation.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Built rapport with regulars to encourage repeat business.
- Built rapport with regulars, improving customer loyalty
- Organised family events, creating memorable experiences.
- Conduct regular performance reviews to motivate and engage staff members.
General Manager
Hill Top Tap, Stonegate Group Ltd
Sidcup, Kent
11.2018 - Current
- Overseeing day-to-day operations of venue to ensure efficient and effective service delivery
- Managing and scheduling team of staff, providing training and support as needed
- Developing and implementing business plans and strategies to drive revenue growth and profitability
- Ensuring compliance with health and safety regulations and other legal requirements
- Creating and managing budgets, monitoring financial performance, and identifying opportunities for cost savings
- Maintaining strong relationships with suppliers, contractors, and other key stakeholders
- Developing and implementing marketing and promotional initiatives to attract and retain customers
- Managing inventory and ordering supplies as needed
- Resolving customer complaints and addressing any issues that arise in a timely and effective manner
- Staying up-to-date with industry trends and developments, and adjusting strategies as needed to remain competitive in the marketplace.
General Manager
The HG Wells ( private owner)
Cheam, Sutton
04.2018 - 11.2018
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Increased operational efficiency by leading staff development and business planning.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Led business planning, developed market strategy and established direct procurement of products from vendors.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Reduced labour costs by 20% percent while maintaining excellent service and profit levels.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
General Manager
The Vineyard, Stonegate Group Ltd
Islington, London
09.2017 - 04.2018
- Led large departments through business changes, maintaining productivity throughout adaptations.
- Supervised and trained customer service team members to provide exceptional client care and customer service
- Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Managed high-performing teams to deliver quality customer service and stable profits.
General Manager
London Stone, Stonegate Group Ltd
Cannon Street , London
05.2015 - 09.2017
- Maximized cost-effectiveness by complying with budget, labour and revenue benchmarks.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Eased team transitions and new employee orientation through effective training and development.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Managed daily operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Tracked and analysed profitability and key metrics of establishment to improve overall profitability and bring in new clientele.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
General Manager
Via, TCG Bars Ltd
Canary Wharf, London
10.2014 - 05.2015
- Responsible for smooth running of bar and its business performance.
- Maintaining high standards of spirits & wines, food, service, health and safety and helping to deliver best service to customers at all times.
- Duties: Responsible for performance, profit and loss, compliance, people management and communication of business Inspiring bar staff to deliver prompt, friendly and efficient service at all times.
- Providing day-to-day support to the Area Manager.
- Daily Stock Control and full weekly audit.
- HR responsibilities including recruitment, training and development of staff.
- Organising the daily rota and duties.
- Responsible for management of brand standards, stock rotation & cashing up.
- Analysing data and drawing conclusions for the business.
- Daily and weekly reconciliation of sales/end of week/payroll.
- Managing a team of 12 permanent bar staff, supervisors and management team.
- Working with Events & Sales Manager in coordinating and planning for big events.
- Re -evaluating the beverage & wine list offered, highlighting trends & new products to managers.
Deputy Manager
Via, TCG Bars Ltd
Canary Wharf, London
10.2013 - 09.2014
- In charge of day to day running of business Encouraging and maintaining positive working environment Budgetary control Team building Experience of project management Business development Recruitment and training of staff Finance& profitability.
- Created reports, analysed and interpreted data, including expenses, competition information, and revenues.
Deputy Manager
TCG Bars Ltd, VIA
Canary Wharf, London
12.2009 - 07.2010
- Keeping stock levels, wages/costs and expenditure within budget.
- Ensure that Team Members are trained up to required quality standards.
- Carrying out disciplinary, grievance and counselling procedures, where necessary along.
- To assume overall responsibility for running of Bar.
- To maintain open and accurate channel of communication with entire Management Team.
- Quality of service: to satisfy all customer requirements by ensuring that service is constantly maintained at consistently high standard with particular focus on regular clientele in Public Bar.
- Productivity: to maintain and/or implement new efficient and effective work methods and systems.
- To prepare and issue, according to bar practice, staff rotas which will provide adequate cover in most effective manner.
- To carry out ordering of supplies when necessary.
- To carry out accurate cash-up procedures at end of night.
Assistant Manager
TCG Bars Ltd
London
01.2008 - 11.2009
- To communicate regularly and efficiently with General Manager.
- To constantly strive to improve standards of hygiene and service throughout bar.
- To regularly price check all beverage items bought for operation, to ensure best prices available.
- To ensure all deliveries are checked in correctly and that all relevant delivery invoices are correct.
- To continually monitor three beverage stock items per week, and communicate any shortages to General Manager.
Bartender
Bar 38- TCG Bars Ltd
Canary Wharf , London
01.2007 - 12.2008
- Mix ingredients to prepare cocktails and other drinks
- Collect payment and operate a cash register
- Serve food to customers seated at the bar
- Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products
- Clean up after customers and clean work area
- Order and maintain liquor and bar supplies
- Arrange bottles and glasses to make attractive displays
- Serve customers in a friendly and helpful manner
- Monitor and maintain an inventory of supplies
Kitchen Manager
Bar 38 , TCG Bars Ltd
Canary Wharf , London
01.2005 - 01.2007
- Attend all employee meetings, come up with sound suggestions on employee problems and promote and maintain effective communication between all food production areas within kitchen.
- Maintain and supervise good housekeeping practices in all areas in kitchen.
- Turn in daily cleaning checklist
- Check out all workstations including employee cafeteria.
- Ensures proper set-up for breakfast, lunch and/or dinner.
- Check with Sous Chef on items needing preparation that day by inventory on production chart that is on hand presently and bring it up to par stock levels set by General Manager.
- Assign, coordinate and supervise set-up and food production areas within service kitchen to maximize productivity and minimize waste.
- Check daily use records with General Manager and Sous Chef so as to make sure that estimates are filled in correctly and make sure that production is following these estimates as closely as possible.
Kitchen Assistant
Bar 38, TCG Bars Ltd
Canary Wharf, London
01.2004 - 01.2005
Education
TCG Personal License Holder - Personal License
TCG
London2010
TCG First Aid Course - First Aid
TCG
London2010
TCG Conflict Management - TCG Conflict Management
TCG
London 2010
TCG Communication Course - Communication
TCG
London2010
Discipline & Grievance - Discipline & Grievance
TCG
London2010
Bachelor of Science - Political Science
University of Plock
Plock, Poland 07.2001
Skills
- Organised
- Networking abilities
- Conflict resolution
- Client relations
- Employee development
- Sale expertise
- Inventory control
- Effective leader
- Deadline-oriented
- Sales planning and implementation
- Leadership and team building
- Budgeting
Timeline
General Manager
The Feather Pub, Stonegate Group Ltd
02.2024 - Current
General Manager
Hill Top Tap, Stonegate Group Ltd
11.2018 - Current
General Manager
The HG Wells ( private owner)
04.2018 - 11.2018
General Manager
The Vineyard, Stonegate Group Ltd
09.2017 - 04.2018
General Manager
London Stone, Stonegate Group Ltd
05.2015 - 09.2017
General Manager
Via, TCG Bars Ltd
10.2014 - 05.2015
Deputy Manager
Via, TCG Bars Ltd
10.2013 - 09.2014
Deputy Manager
TCG Bars Ltd, VIA
12.2009 - 07.2010
Assistant Manager
TCG Bars Ltd
01.2008 - 11.2009
Bartender
Bar 38- TCG Bars Ltd
01.2007 - 12.2008
Kitchen Manager
Bar 38 , TCG Bars Ltd
01.2005 - 01.2007
Kitchen Assistant
Bar 38, TCG Bars Ltd
01.2004 - 01.2005
TCG Personal License Holder - Personal License
TCG
TCG First Aid Course - First Aid
TCG
TCG Conflict Management - TCG Conflict Management
TCG
TCG Communication Course - Communication
TCG
Discipline & Grievance - Discipline & Grievance
TCG
Bachelor of Science - Political Science
University of Plock
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