Daniel James Gunney

I have worked part time at McDonald’s since February 2023 as a crew member. During this time, I have developed transferable business skills including teamwork, communication, problem solving and the importance of providing excellent customer service and how this contributes to a successful organisation

Through McDonald’s I have been able to prove my work ethic to my superiors as I have been reliable, flexible in my approach, and working extra hours at short notice when necessary. I have a responsibility to uphold which has a major impact on McDonald’s success.

I deal with hundreds of customers on a daily basis and additionally help train new employees and assist them on minor issues they encounter. I am the first point of contact when a customer has an issue, and I am trained to deal with that customer sufficiently. Furthermore, I am confident when dealing with customers and colleagues and can provide excellent customer service resolving any issues that may arise in a polite and courteous manner whilst upholding company values. I am versatile and can adapt depending on how busy the store is, if it is quiet I can re-stock and prepare for the rush

I have helped train several new employees, showing I can help others and take charge when required. I make myself available to them until they are comfortable working alone

My part-time work shows my ability to communicate and build relationships with others. I worked with people of many backgrounds and nationalities so sometimes had to be patient and understanding of a language barrier. Working in a team-oriented environment has allowed me to collaborate with my colleagues and ensured smooth business operations.

Finally, I have developed technical skills by using POS (Point of Sale) systems when operating the till systems as well as any other technical system. Also, knowledge for Food, Safety and Hygiene