Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

Daniel Hughes

Salisbury,Wiltshire

Summary

Dedicated professional with expertise in telephone operation, hospitality standards, and customer service. Demonstrates exceptional service, calm under pressure and possesses strong data entry skills. Proficient in recruitment, hiring and training, with a solid foundation in business administration knowledge. Mastery of time management and customer relations enhances operations management capabilities. Committed to leveraging skills for organisational growth and efficiency.


Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support. Adept at managing. Charismatic hospitality worker offers commitment to personal and professional development. Thrives in guest-centred environments with consistently positive feedback.


Motivated and ambitious professional with nearly a decade of customer service experience, including leadership roles in hospitality and retail. A 2023 Psychology graduate from the University of Southampton, now seeking to transition into a recruitment role where strong interpersonal skills, emotional intelligence, and a natural ability to lead can thrive. Adept at managing people, resolving conflicts, and adapting to fast-paced environments with confidence.


Overview

9
9
years of professional experience
11
11
years of post-secondary education
1
1
Certification

Work history

Receptionist

Best Western - Red Lion Hotel
Salisbury, Wiltshire
02.2025 - Current
  • Welcomed guests upon arrival and provided assistance with check-in and check-out procedures.
  • Managed incoming calls efficiently, directing inquiries to appropriate departments and ensuring timely responses.
  • Handled administrative tasks such as scheduling appointments and maintaining accurate records of guest interactions.
  • Coordinated with housekeeping and maintenance teams to address guest requests and resolve issues promptly.
  • Upheld confidentiality with sensitive information handling procedures.
  • Collaborated with team members to enhance guest satisfaction by delivering exceptional service and support.
  • Utilised reservation systems to manage bookings and provide accurate information regarding room availability.
  • Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Completed data entry tasks whilst adhering to strict deadlines.

Shift leader

Tesco
Ludgershall, Wiltshire
09.2023 - 07.2024
  • Coordinated shift schedules to optimise workforce efficiency and coverage.
  • Monitored inventory levels and communicated supply needs to management.
  • Supported management in daily operations to streamline workflow processes.
  • Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
  • Ensured compliance with health and safety regulations at all times during shifts, minimising incidence rates significantly.
  • Upheld company policies strictly, promoting adherence amongst all staff members as well.
  • Provided thorough training to new employees, enhancing their job competence quickly.
  • Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
  • Maintained high standards of customer service for improved satisfaction ratings.
  • Kept detailed records of shift activities, providing comprehensive reports to upper management when required.
  • Fostered teamwork amongst employees, enhancing workplace synergy and morale.

Duty manager

Southampton University Students Union
Southampton , Hampshire
06.2022 - 07.2023
  • Managed daily operations to ensure seamless service delivery and customer satisfaction.
  • Coordinated staff schedules and assignments to optimise team performance and coverage.
  • Supervised front-of-house activities, ensuring adherence to health and safety regulations.
  • Developed strong relationships with team members to foster a collaborative work environment.
  • Met sales targets consistently by motivating the team towards achieving common goals.
  • Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
  • Managed front-of-house operations to maintain a high level of service.
  • Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
  • Conducted training sessions for new employees, enhancing team competence.
  • Implemented promotional initiatives for increased footfall during off-peak hours.
  • Supported marketing campaigns, increasing brand visibility within the local community.
  • Led by example, embodying positive work ethic and motivating staff for peak performance.

Team leader

Southampton University Students' Union
Southampton, Hampshire
09.2021 - 06.2022
  • Mentored new employees, providing training on operational processes and best practices.
  • Resolved conflicts and facilitated communication among team members to maintain harmony.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Encouraged open communication, fostering a positive work culture.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached team members through new or difficult workflows.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.

Bartender

Southampton University Students Union
Southampton, Hampshire
02.2020 - 09.2021
  • Crafted a diverse range of cocktails and beverages to enhance customer experience.
  • Maintained cleanliness and organisation of bar area to comply with health and safety regulations.
  • Provided exceptional customer service by actively engaging with patrons and addressing their needs.
  • Managed inventory by restocking supplies and monitoring product levels to ensure availability.
  • Handled cash and card transactions accurately whilst maintaining a balanced till at end of shift.
  • Collaborated with team members to provide seamless service during busy periods.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.

Crew member

McDonald's
Andover, Hampshire
08.2016 - 01.2018
  • Assisted customers with inquiries and ensured a positive experience throughout their visit.
  • Maintained cleanliness and organisation of work areas to promote a safe environment.
  • Collaborated with team members to fulfil orders efficiently and meet service standards.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Implemented best practices for food preparation to enhance quality and consistency.

Education

Bachelor of Science - Psychology

University of Southampton
Southampton
09.2018 - 07.2023

A-Levels - Economics, IT and Business

The Wellington Academy
Wiltshire, United Kingdom
09.2016 - 06.2018

GCSEs - Maths, English, English Literature, IT, Business Studies, Philosophy, Geography, Computer Science

The Wellington Academy
Wiltshire, United Kingdom
09.2011 - 06.2016

Skills

  • Telephone operation
  • Hospitality standards
  • Customer Service
  • Calm under pressure
  • Data Entry
  • Recruitment and hiring aptitude
  • Business administration knowledge
  • Time management mastery
  • Customer relations
  • Operations management
  • Leadership proficiency
  • Goal setting expertise
  • Constructive criticism
  • Tolerance and patience
  • Communication excellence
  • Technology Expertise
  • Decisive decision-making
  • Productivity improvement strategy
  • Risk assessment knowledge
  • Customer relationship management
  • Client support

Affiliations

  • • Football – Former captain and university team president, demonstrating leadership, discipline, and motivation.
  • • Travel Enthusiast – Travelled across 21 countries solo, developing cross-cultural communication and independence. Developed resilience, adaptability, and global perspective
  • • Natural Leader – Regularly promoted in both work and extracurricular roles due to initiative and confidence.

Certification

National Citizen Service (NCS)

  • Completed personal development and volunteering programme focused on leadership, teamwork, and community action.
  • Gained practical experience in collaboration, initiative, and working under pressure.

Timeline

Receptionist

Best Western - Red Lion Hotel
02.2025 - Current

Shift leader

Tesco
09.2023 - 07.2024

Duty manager

Southampton University Students Union
06.2022 - 07.2023

Team leader

Southampton University Students' Union
09.2021 - 06.2022

Bartender

Southampton University Students Union
02.2020 - 09.2021

Bachelor of Science - Psychology

University of Southampton
09.2018 - 07.2023

A-Levels - Economics, IT and Business

The Wellington Academy
09.2016 - 06.2018

Crew member

McDonald's
08.2016 - 01.2018

GCSEs - Maths, English, English Literature, IT, Business Studies, Philosophy, Geography, Computer Science

The Wellington Academy
09.2011 - 06.2016
Daniel Hughes