Daniel Hoy-Drain
Corringham,Essex
Summary
Agile Product Owner with experience leading and implementing change to meet customer demands. Interprets product opportunities to build capabilities, function and performance, achieving key objectives. Engages stakeholders and exceeds expectations through focused, strategic programme management.
Talented individual with strong communication and collaboration skills seeks role in product management. Confident in planning and leading projects to achieve cost, quality and timeframe targets. Technically-minded to support product design and development improvements.
Overview
28
28
years of professional experience
8
8
years of post-secondary education
Work History
Product owner
Business Systems UK Ltd
City of London, City of London
02.2022 - Current
- Provided clarity on new features by conducting product training and demos.
- Translated unstructured work requests into actionable user stories, using Jira.
- Prioritised product backlog to achieve goals and targets.
- Coordinated project planning and execution with team members and team leads.
- Monitored R&D activities for results, compliance with specifications and progress against deadlines.
- Fostered cross-functional collaboration to drive innovation and efficiency.
- Addressed challenges and mitigated risks proactively throughout product lifecycle.
- Presented and gained approval for product propositions from stakeholders and senior management.
- Monitored and reported on KPIs, leveraging data for continuous improvement.
- Liaised with Product Management to prioritise product backlog according to business value and ROI.
- Ensured accurate understanding of user needs by assessing and analysing feedback.
- Championed customer experience throughout product development process.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Led and directed research and development staff to meet short- and long-term goals.
- Managed stakeholder expectations, improved client relations.
- Facilitated validation of implemented solutions by defining user acceptance criteria.
- Fostered open communication channels with technical teams, ensuring smooth operations.
- Assessed market demands for guiding new feature integration into existing products.
- Optimised backlog management to expedite project completion.
- Facilitated regular team meetings to monitor progress towards goals.
- Delivered projects 99% on time, coordinating schedules with product leaders, UX and development teams.
- Reviewed and approved prototypes, ensured alignment with company vision.
Technical project manager
Business Systems UK Ltd
City of London, City of London
09.2001 - 02.2022
- Assigned staff and resources to maximise budget allocations.
- Defined project scope and deliverables to meet stakeholder and business needs.
- Upgraded hardware and software regularly for optimised systems performance.
- Analysed system and software requirements to meet operational needs.
- Oversaw execution of IT projects from inception to execution.
- Installed new technologies without disrupting workflow.
- Collaborated with cross functional teams to brainstorm technical solutions to business problems.
- Directed installation and configuration of computer hardware, operating systems and applications.
- Managed change, risk and delivery blockers to achieve project objectives.
- Liaised with product developers, owners and experts to maximise project potential.
- Allocated work and monitored progress against aims, timeframes and budgets.
- Completed project lifecycles through strategic milestone setting, planning and review.
- Guided project completion, ensuring timely delivery.
- Managed over 20 projects simultaneously whilst maintaining high standards of quality and efficiency.
Installation Engineer
Business Systems UK Ltd
City of London, City of London
09.1999 - 08.2001
- Maintained clean, tidy working environments for best possible safety practices and optimised staff wellbeing.
- Tested and evaluated cutting-edge equipment to drive further development.
- Examined project plans and locations to identify and mitigate potential hazards.
- Assessed damage to advanced equipment, taking action to prevent reoccurrence.
- Adhered to health and safety policy for optimised company compliance.
- Prepared and conducted overall installation program for clients.
- Mentored junior engineers, providing technical guidance for skill development.
- Worked with architects and engineers to address design codes to provide safety measures.
- Collaborated with architects, project managers and engineers to optimise project outcomes.
- Prepared site areas to determine readiness of installations.
- Recorded activity to maintain proper documentation.
- Set-up computer software and equipment to meet client specifications.
- Perfected bespoke devices and individual components, completing projects to exact specifications.
- Completed installations 100 % within set deadlines by efficiently managing time and resources.
European Support Engineer
Madge Networks
Slough, Slough
03.1997 - 09.1999
- Coordinated with third-party vendors to resolve technical issues beyond internal scope.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
- Diagnosed and resolved technical issues promptly with minimal downtime for end-users.
- Maintained accurate and detailed records of customer interactions and solutions.
- Troubleshooted and analysed issues as Subject Matter Expert (SME) and escalation point.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Answered user questions about hardware and software operation to help resolve problems.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Asked customer targeted diagnostic questions for speedy root cause analysis.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
- Analysed support tickets and current performance against Service Level Agreements (SLAs) and internal targets to generate insights for management.
- Documented troubleshooting procedures for future reference.
Education
BTEC - Electrical Engineering
Havering College of Further And Higher Education
Hornchurch 09.1994 - 05.1996
City & Guilds - Telecommunications
Havering College of Further And Higher Education
Hornchurch 09.1993 - 05.1994
GCSEs - Maths, Physics
Havering Sixth Form College
Hornchurch 09.1992 - 05.1993
GCSEs - Maths, English, CDT, Geography and Physics
Hall Mead School
Upminster 09.1986 - 05.1991
Skills
- Active listening
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Time management
- Transferable skills
Timeline
Product owner
Business Systems UK Ltd
02.2022 - Current
Technical project manager
Business Systems UK Ltd
09.2001 - 02.2022
Installation Engineer
Business Systems UK Ltd
09.1999 - 08.2001
European Support Engineer
Madge Networks
03.1997 - 09.1999
BTEC - Electrical Engineering
Havering College of Further And Higher Education
09.1994 - 05.1996
City & Guilds - Telecommunications
Havering College of Further And Higher Education
09.1993 - 05.1994
GCSEs - Maths, Physics
Havering Sixth Form College
09.1992 - 05.1993
GCSEs - Maths, English, CDT, Geography and Physics
Hall Mead School
09.1986 - 05.1991
Affiliations
- Football
- Fishing
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