Daniel Hopkinson
Biddulph,Staffordshire
Summary
Experienced professional with a Category C+E licence, specialising in inventory management, customer communication, and journey planning. Demonstrates strong driver safety adherence and safe driving practices, with expertise in GPS reading and monitoring. Proven track record in punctual delivery, brand representation, and effective communication. Skilled in crisis de-escalation, relationship-building, and dispatch coordination. Adept at multi-drop deliveries and heavy lifting, ensuring timely and efficient service. Committed to maintaining high standards of vehicle fuelling and punctuality while fostering positive customer relationships.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Customer delivery driver
Asda
Stoke-on-Trent, Staffordshire
09.2024 - Current
- Communicated effectively with dispatch team for efficient route planning.
- Ensured effective cost control by tracking mileage and usage with 99.9% accuracy.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Ensured safety of products during transit to prevent damages.
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Improved efficiency and productivity by acquiring new skills.
- Operated navigation systems efficiently to reach destinations quickly.
- Communicated clearly with dispatch centre about route changes and customer issues.
- Repaired technical vehicle difficulties when needed to maintain delivery schedules.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Strictly adhered to route and time schedules, maintaining 100% on-time delivery score.
Online Trading Manager
Asda
Blyth, Northumberland
05.2023 - 09.2024
- Maximised impact of displays by researching and incorporating latest lifestyle, demographics and design trends.
- Analysed sales trends to improve product availability and enhance profits.
- Supported procurement and supply chain planning through detailed forecasting.
- Created robust contingency plans to maintain business continuity during unforeseen circumstances.
- Delegated tasks according to individual strengths to speed up project delivery.
- Developed creative and innovative visual merchandising solutions to support sales growth.
- Liaised with customers and other departments to plan timely transportation of goods.
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Overhauled existing systems to increase accuracy, reducing costs and waste.
- Anticipated and planned for department seasonal needs.
- Directed daily operations to achieve maximum output and reduce costs.
- Designed effective sales strategies, leading to increased profits.
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
- Ensured regulatory compliance with meticulous record keeping and reporting.
- Developed inventory, sales and OTB plans to deliver on financial goals and KPIs.
- Improved efficiency and productivity by acquiring new skills.
E-Commerce section leader
Asda
Ashington, Northumberland
09.2022 - 05.2023
- Oversaw order fulfilment process to guarantee efficient delivery schedules.
- Analysed sales data for identification of growth opportunities in specific product lines.
- Resolved customer queries promptly, enhancing overall customer satisfaction.
- Trained new employees in e-commerce procedures, improving team productivity.
- Managed inventory control, ensuring adequate stock levels at all times.
- Ensured compliance with data protection regulations, safeguarding customer information.
- Increased customer satisfaction by resolving issues.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Received and processed stock using inventory management system.
- Improved efficiency and productivity by acquiring new skills.
- Forecasted sales trends to plan team resourcing.
- Carried out day-to-day duties accurately and efficiently.
- Developed plans and strategies to promote continuous improvement.
- Completed duties to deliver on targets with accuracy and efficiency.
- Delivered services to customer locations within target timeframes.
Taxi Driver
Taxis
Ashington, Northumberland
04.2012 - 09.2022
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Achieved smooth rides by driving carefully and defensively at all times.
- Selected most appropriate route, accounting for weather and road closures.
- Conducted financial transactions for fare collection efficiently, ensuring accuracy.
- Used equipment to help load and unload passengers with physical disabilities.
- Applied personal road knowledge and GPS application to set shortest routes.
- Managed difficult driving conditions during inclement weather to ensure passenger safety.
- Carried out complex manoeuvres in busy, high pressure environments.
- Assessed passenger fees, collected monies and secured cash against theft.
- Communicated effectively with dispatchers about pick-up locations or potential delays.
- Handled high pressure situations during peak hours, maintaining excellent service standards.
- Facilitated easy payment options including cashless transactions for customer convenience.
- Submitted required documentation upon journey completion.
- Kept vehicle in top condition through regular maintenance checks, prolonging its lifespan.
- Communicated clearly with dispatch centre about route changes and customer issues.
- Maintained safety by adhering to road regulations and traffic laws.
- Assisted passengers with managing and securing personal belongings.
- Improved customer satisfaction with friendly, professional demeanour and prompt service.
- Possessed up-to-date knowledge of current road diversions or construction works ensuring efficient journeys.
- Followed procedures for handling lost items left behind by passengers.
- Transported passengers to desired destinations, resulting in satisfied customers.
- Documented daily logs detailing work hours, fares collected and distance travelled.
Warehouse Delivery Officer
Your Homes Newcastle
Newcastle upon Tyne, Newcastle upon Tyne
11.2007 - 04.2012
- Performed pre-delivery inspection of packages, reducing return rate due to damages.
- Managed paperwork effectively, facilitating smooth transactions.
- Collated metrics to interpret team capacity and set delivery terms.
- Understood and balanced client and company priorities to achieve overall objectives.
- Maintained vehicle cleanliness for improved professional image.
- Followed company protocols diligently, minimising errors in work process.
- Monitored health and safety measures for guaranteed compliance.
- Secured customer satisfaction with prompt and courteous service.
- Resolved issues quickly to maintain efficient operations.
- Negotiated traffic efficiently to ensure timely deliveries.
- Enhanced communication skills whilst dealing with diverse clientele.
- Assisted in loading and unloading of goods for seamless deliveries.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
Royal Engineers - Combat Engineer Driver
H.M Forces (Army)
Worldwide
08.2003 - 11.2007
- Observed safety protocols and PPE requirements to reduce safety hazards.
- Maintained combat vehicles to ensure optimal performance during operations.
- Provided mechanical installation, repair and maintenance service on diverse machinery.
- Determined trends affecting production, service and maintenance processes to inform continuous improvement initiatives.
- Collected and organised data for use in decision-making activities.
- Completed scheduled services and installations, as well as preventive maintenance and calibration.
- Facilitated safe passage across rough terrains with construction of temporary roads and bridges.
- Delivered field supplies to soldiers and troops during combat.
- Managed maintenance data records and tracked operating information for onsite reference.
- Reinforced security measures by constructing observation posts and bunkers.
- Prepared for military action with short notice.
- Assisted in successful rescue operations post natural disasters or wartime casualties.
- Maintained technical competency level on job-related instruments by attending continuous training and staff meetings.
- Maintained weaponry and equipment to meet combat requirements.
- Remained composed and focused in highly stressful situations.
- Followed instruction to complete exact requests of senior officers.
- Demonstrated expertise in handling various types of firearms safely and proficiently during engagements with enemy forces.
- Delivered highly specialised equipment to military bases.
- Provided strategic support for combat troops in the battlefield.
- Coordinated logistics within the unit for efficient resource management during deployments.
- Detected mines and other hidden explosives, ensured safe routes for troop advancement.
- Analysed performance reports to determine root cause of defects and developed action plans.
- Compiled detailed reports on completed missions for further strategic planning.
- Kept explosives and munitions safe and secure.
- Cleared hazardous materials from combat zones, made areas safe for troop movement.
- Managed transportation of heavy equipment to remote locations using tactical vehicles.
- Completed required administrative practices to set standards.
- Provided first aid to injured comrades on the battlefront, saved lives.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Performed high risk demolition activities to disable enemy structures and resources effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GCSEs - English, Maths, Geography, Chemistry, Biology, Physics
Blyth Community College
Blyth 09.2000 - 07.2003
Skills
- Inventory management
- Journey planning
- Driver safety adherence
- Category CE licence
- Effective communication
- Punctual delivery
- Heavy lifting
- Multi-drop deliveries
- Responsible driver
Timeline
Customer delivery driver
Asda
09.2024 - Current
Online Trading Manager
Asda
05.2023 - 09.2024
E-Commerce section leader
Asda
09.2022 - 05.2023
Taxi Driver
Taxis
04.2012 - 09.2022
Warehouse Delivery Officer
Your Homes Newcastle
11.2007 - 04.2012
Royal Engineers - Combat Engineer Driver
H.M Forces (Army)
08.2003 - 11.2007
GCSEs - English, Maths, Geography, Chemistry, Biology, Physics
Blyth Community College
09.2000 - 07.2003
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