Daniel Holdsworth

Vocalink design, build and operate industry-leading bank account-based payment systems. Vocalink technology powers the U.K.’s real-time payments, settlement and direct debit systems, as well as networks of over 47,000 ATMs. Processing over 90% of salaries, more than 70% of household bills and 98% of state benefits.

• Applied both Agile (SAFe) and Waterfall to suit project needs; aligned governance to stakeholder expectations.
• Developed and embedded governance, assurance, and reporting processes for complex initiatives.
• Managed supplier delivery across international time zones ensuring alignment with scope, time, and quality expectations.
• Delivered IT Infrastructure, PCI compliance, physical security, and customer-facing software projects.
• Directed risk management, budget control (>£2M), and stakeholder engagement at Programme Board level.

• Delivered infrastructure refresh projects, network upgrades, data centre transitions, and software change projects.
• Managed suppliers and internal teams through planning and execution phases.
• Handled budget allocation to ensure optimal resource utilisation.
• Identified potential risks, reducing impact on project outcome.

• Supported delivery governance: RAID management, board packs, timelines, and financial forecasting.
• Owned document control, change management, and PO lifecycle for projects.

• Led incident investigations and post-mortems to drive process improvements.
• Chaired prioritisation boards and introduced new frameworks to meet evolving business needs.

• Managed Service Desk transition to new model including tool implementation and SLA/OLA oversight.
• Line Managed Customer Service Contact Center Team.

• Led a team of 19 in Major Incident Management across dual sites.
• Delivered consistent service improvement through leadership and customer focus.