Daniel Henderson-Neil
Uxbridge
Summary
Ambitious Operations Manager with extensive experience in senior management roles. Accountable for strategic planning and objective delivery to uplift operational capabilities, achieving key business growth goals. Practical and pragmatic for hands-on team support.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Operations Director
PSS Security
London
10.2024 - Current
- Designed comprehensive business plans which laid foundation for growth opportunities.
- Negotiated contracts with suppliers for cost savings without compromising quality.
- Nurtured relationships with key industry partners to expand business horizons.
- Optimised operational efficiency by implementing strategic plans and procedures.
- Developed standard operating procedures, enhancing efficiency at all organisational levels.
- Managed risk effectively, ensuring business continuity during challenging periods.
- Took lead in securing ACS accreditation
- Motivated team members by providing mentoring and development opportunities.
- Recruited and managed senior staff with focus on delivering clear results.
- Monitored operations to assess and highlight results.
- Worked with board of directors to establish objectives and decisively lead operations.
Regional Operations Manager (Corporate)
LRG Group
West London
04.2020 - 10.2024
- Streamlined operational processes for increased efficiency.
- Handled escalated customer complaints swiftly and professionally.
- Promoted a culture of high performance and continuous improvement that values learning and commitment to quality.
- Oversaw budget allocation, ensuring cost-effective operations across regions.
- Managed regional teams to ensure alignment with company objectives.
- Ensured compliance with industry regulations whilst maintaining operational excellence.
- Created an environment of open communication where ideas, concerns, suggestions can be voiced without fear of retribution or judgement.
- Fostered positive relationships with key stakeholders, enhancing business partnerships.
- Facilitated training programmes for staff development and growth.
- Coordinated cross-functional team collaborations for project completion on schedule.
- Ensured seamless transition during mergers and acquisitions by managing change effectively.
- Organised financial and operational data to help with yearly budgeting and planning.
Client Account Manager
LRG GROUP
West London
05.2018 - 04.2020
- Responsible for day to day client and property management.
- Construction management and supervision of contract specifications obtained bids for jobs; ensured competitive pricing to complete capital work.
- Ensured property met government compliance and guidelines; and vendor qualifications and compliance with ownership requirements.
- Prepared monthly operating financial reports.
- Conducted daily operational management.
- Preparation of an annual budget and financial reports for 298 units.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Collaborated with internal teams to deliver solutions tailored to client requirements.
- Project-managed the implementation of complex solutions for key accounts.
- Maintained up-to-date knowledge of industry trends to provide informed recommendations.
- Negotiated contracts with new and existing clients to secure lucrative deals.
- Attended industry events to network and increase visibility of brand.
- Coordinated with sales team to identify opportunities for upselling.
- Built strong relationships with key clients by consistent communication and problem-solving.
- Generated KPI reports to illustrate overall performance.
Property Manager
LRG Group
West London
03.2016 - 05.2018
- Carried out property inspections for maintaining a high standard of cleanliness and repair.
- Developed strategies to retain tenants, fostering long-term residency and stable rental income.
- Orchestrated efficient turnaround between tenancies; ensured professional cleaning before new occupant moved in.
- Coordinated repair work, minimising disruption to tenants.
- Tracked expiring leases proactively; initiated renewal conversations ahead of deadlines.
- Maintained strong relationships with vendors through regular communication, resulting in prompt service delivery.
- Prepared detailed financial reports for property owners on a monthly basis.
- Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.
- Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
- Increased tenant satisfaction by addressing and resolving complaints promptly.
- Implemented cost-effective maintenance plans leading to preservation of property value over time.
- Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
Vetting Manager
Axis Security
London
01.2013 - 03.2016
- Responsible for the day to day managing of a team of 4 vetting assistants
- Responsible for maintaining the relationship with Vero Screening
- Responsible for the tracking of all SIA licence renewals and providing RM/AM of any foreseeable issues
- Responsible for issuing any LDN's
- Responsible for Vetting & Screening any TUPE files
- Responsible for sending out TUPE Information (tender and contract losses)
- Amendment to Contracts for all Security Officers
- Creating Personnel Files
- Ensuring files are ready for audits (Internal and External)
- Responsible for managing T&S Scheme
- Responsible to VISA issues
- Responsible for HSF Monthly updates
- Responsible for sending out employment references, as and when requested
Office Manager
TSS Security UK
London
07.2005 - 01.2013
- Overseeing the smooth and efficient running of all aspects of the office
- Producing documents, briefing papers, reports and presentations
- Experience of managing a team of up to ten
- Staff administration including holiday and sickness tracking
- Manage office operations to ensure efficiency and productivity
- Prepare quarterly Business Activity Statements
- Design company forms including payroll advice and personal leave forms
- Manage the induction of new employees
Education
Level 2 Diploma - evel 3 Diploma in Gas Utilisation Installation and Maintenance
City & Guilds
London 09.2006 - 06.2009
Level 3 Diploma - Electrical Installations and Testing (17 Edition)
City & Guilds
London 09.2010 - 08.2011
Skills
- Workforce training and mentoring
- Performance metrics evaluation
- Data analysis software
- Logistics management
- Strategic partnership building
- Construction management
- Budgetary control
- Strong communication
- Project portfolio management
- Project planning and scheduling
- Quality assurance standards
- Contract negotiation
- Performance monitoring
- Project leadership
Affiliations
- Football
- Boxing
- Networking
References
References available upon request.
Timeline
Operations Director
PSS Security
10.2024 - Current
Regional Operations Manager (Corporate)
LRG Group
04.2020 - 10.2024
Client Account Manager
LRG GROUP
05.2018 - 04.2020
Property Manager
LRG Group
03.2016 - 05.2018
Vetting Manager
Axis Security
01.2013 - 03.2016
Level 3 Diploma - Electrical Installations and Testing (17 Edition)
City & Guilds
09.2010 - 08.2011
Level 2 Diploma - evel 3 Diploma in Gas Utilisation Installation and Maintenance
City & Guilds
09.2006 - 06.2009
Office Manager
TSS Security UK
07.2005 - 01.2013
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