Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Daniel Haselhurst

Huddersfield

Summary

Customer-orientated team leader, looking to build a career in retail. Hard working and quick to show initiative with a strong track record of delivering quality and performance targets. Calm, engaging, organised leader with broad customer service skills and a passion for helping customers and building relationships.

Overview

3
3
years of professional experience

Work history

Checkouts and Online Team Leader

Morrisons Supermarket
Chippenham, Wiltshire
08.2023 - 08.2024


  • Managing team of 8-10 people, coordinating daily tasks, to deliver targets, through effective deployment and team work.
  • Operational section leader, recognised for problem-solving skills; go to person for customer resolution & process queries.
  • Supported new hires through onboarding process, including skills training & performance coaching.
  • Skilled POS user, responsible for shift admin completion and security processes.


Customer assistant

Morrisions supermarket
Chippenham, Wiltshire
12.2021 - 08.2023
  • Assisted customers with product and service queries. Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Handled returns and exchanges, maintaining high standards of service amidst challenging situations.
  • Ensured consistent hygiene and shelf display standards


Education

A-Levels - Chemistry (B) Biology (C) & Psychology (D)

Hardenhuish Sixth Form
Chippenham, Wiltshire
09/2021 - 06/2023

GCSEs - Double Science(8/7) Math(7) English(6) French(6) History(6) Geography(6) Statistics(5)

Hardenhuish School
Chippenham, Wiltshire
09/2017 - 06/2021

Skills

Customer relationship management

  • Effective communication
  • Task prioritisation
  • Proactive initiative
  • Passion for products
  • Team leadership

Affiliations

  • Warhammer collector
  • Gaming
  • Keen skier

Accomplishments

Young Citizens – Mock trial – May 2019

Took on magistrate role in a mock trial at Swindon magistrate’ courts. This involved having to understand the court process, evaluate evidence and influence peers to come to a decision.

Languages

Japanese
Elementary
A2

References

References available upon request.

Timeline

Checkouts and Online Team Leader

Morrisons Supermarket
08.2023 - 08.2024

Customer assistant

Morrisions supermarket
12.2021 - 08.2023

A-Levels - Chemistry (B) Biology (C) & Psychology (D)

Hardenhuish Sixth Form
09/2021 - 06/2023

GCSEs - Double Science(8/7) Math(7) English(6) French(6) History(6) Geography(6) Statistics(5)

Hardenhuish School
09/2017 - 06/2021

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Daniel Haselhurst