Daniel Harker
Whickham, Newcastle upon Tyne
Summary
Highly motivated and hard working. Aim to exceed expectations in any given task. Maintain drive and ambition, with the ability to adapt to new environments quickly. A confident person who thrives working within in a team, but with the discipline to work as an individual. Focused, conscientious and efficient, enabling prioritisation and organisation of any given workload
Overview
15
15
years of professional experience
Work history
ONLINE SHOP OWNER / 3D PRINT CREATOR
Self-employed
Newcastle upon Tyne
01.2024 - Current
- Designed and produced custom 3D printed memorabilia for online customers and commissions
- Managed customer orders, enquiries and after-sales service across multiple platforms and forums
- Organised stock, packaging and dispatch to maintain efficient fulfilment and timely deliveries
- Promoted products through digital channels to build sales and customer relationships
- Adapted to fluctuating demand by identifying new opportunities and refining product range
Kitchen Porter
Sorella Sorella
Sunniside, Newcastle Upon Tyne
09.2022 - Current
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Ensured kitchen equipment, crockery and utensils were spotlessly clean after shifts, ready for next service.
- Provided flexible working hours to meet demands of peak restaurant hours, maintaining excellent food service provisions.
CUSTOMER SERVICE REPRESENTATIVE
Debenhams
Gateshead
12.2017 - 05.2021
- Communicated all merchandise needs or issues to appropriatesupervisors
- Sought opportunities to up-sell and add-on additional merchandise
- Received inbound calls from customers, providing information regardingorders and taking new orders
- Processed merchandise returns and exchanges
- Answered customer telephone calls promptly to improve on-hold waittimes
- Maintained up-to-date knowledge of store policies regarding payments,returns and exchanges.
KITCHEN ASSISTANT
JD Wetherspoons
Gateshead
03.2017 - 12.2017
- Maintaining a clean safe workspace whilst fulfilling orders
- Operated kitchen equipment, ensuring compliance with safety andsanitation procedures
- Assisted chefs with preparing and presenting food to for guests,employing meticulous attention to detail and presentation expertise
- Improved hygiene standards by consistently demonstrating bestpractice and reporting non-compliance to the Head Chef
- Same duties as per The Gibside Hotel regarding food prep and kitchentasks
KITCHEN ASSISTANT
Gibside Hotel
Gateshead
11.2016 - 02.2017
- Kitchen Tasks: Washing up and using the dishwasher
- Ensuring allkitchen areas are kept clean and tidy, washing tiles, work surfaces andindustrial kitchen equipment down
- Food prep: chopping veg, making pies and desserts under instructionfrom the chef
- Run Room Service: Taking food to clients who ordered room service,assisted front desk when clients required items to be taken to rooms asrequested.
DESPATCH CO-ORDINATOR
ASSEMBLY, Astley Signs
07.2016 - 10.2016
- Gateshead
- Sign Manufacture: Working with a variety of materials and tools tospecification given on job sheets
- This includes Led, series lightingcircuits, soldering, cutting, measuring correctly and precisely, metalwork, wood work, and acrylic
- Despatch: Preparing and organising jobs for fixers
- This includesadmin, liaising with customers and other departments to ensure smoothtransition
- Stock count of materials required for each job
- Purchasingfrom suppliers and keeping a well organised rack of stock andequipment
- Through this role I have gained extensive knowledge offixings and organisational skills
- Vinyl Application: Preparing and installing vinyl onto signage to specon job sheets, with a straight, smooth finish
- General Housekeeping: Keeping workspace clean and ready for thejob
- Wrapping Signs and storing them correctly to avoid imperfectionsand damage.
APPRENTICE SIGN FITTER
Mixit Signs & Visual Ltd
Gateshead
01.2014 - 01.2015
- Sign Manufacture: Learning about how to use tools and machinery safely and correctly, making and building various types of signage side by side to eliminate error
- Sign Fitting: Fitting signs as per specifications and completing any additional work onsite
- Getting equipment to and from van and setting up scaffold to Health & Safety standards
- Vinyl Application: Weeding and preparing vinyl for application onto signs and vehicles to specification as per job sheet
- Measuring accurately and using correct method for applying vinyl for a smooth and clean finish., Loans - Teleperformance | Gateshead
- Telephony based, active listening and questioning skills were integral to this role.
SALES ASSISTANT
Co-operative
Gateshead
03.2014 - 12.2014
- Till operations: Collecting customers items and placing them throughcheckout system, taking payment, etc
- Stock checking: Checking & documenting stock levels of items onshop floor and warehouse, replenishing and ordering in new stock whennecessary
- Reductions: Reduce certain stock down to clear (due to date, excessquantities, discontinued item, etc.)
- Lotto operations: Lotto computers to purchase lottery tickets, call upprevious numbers, etc
- Group promotions: Preparing new stock for weekly promotions anddisplaying this within company directives.
CUSTOMER
SERVICE
11.2011 - 02.2012
SKY TECHNICAL SUPPORT ADVISOR
The Listening Company
Newcastle
11.2010 - 05.2011
- Problem Solving: Demonstrating knowledge of computing andtechnical aspects of broadband to resolve customer issues
- Thisinvolved helping with initial setups, booking engineer visits, problemswith IMAP/POP3 and any other general technical enquiries
- Sales: Up sell packages to customers where possible in addition to theircurrent broadband or telephone deals.
Education
Whickham Comprehensive School
2006
Skills
- Customer Service
- Influencing
- Sales
- Problem Solving
- Sign Making
- Integrity
- Adaptable
- Organisation
- Team work
- Creative
- Dedicated
Timeline
ONLINE SHOP OWNER / 3D PRINT CREATOR
Self-employed
01.2024 - Current
Kitchen Porter
Sorella Sorella
09.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
Debenhams
12.2017 - 05.2021
KITCHEN ASSISTANT
JD Wetherspoons
03.2017 - 12.2017
KITCHEN ASSISTANT
Gibside Hotel
11.2016 - 02.2017
DESPATCH CO-ORDINATOR
ASSEMBLY, Astley Signs
07.2016 - 10.2016
SALES ASSISTANT
Co-operative
03.2014 - 12.2014
APPRENTICE SIGN FITTER
Mixit Signs & Visual Ltd
01.2014 - 01.2015
CUSTOMER
SERVICE
11.2011 - 02.2012
SKY TECHNICAL SUPPORT ADVISOR
The Listening Company
11.2010 - 05.2011
Whickham Comprehensive School
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