Daniel Ha
Whyteleafe,Surrey
Summary
Dynamic professional with a strong foundation in KPI tracking, staff recruitment, and customer service. Demonstrates exceptional team leadership and product knowledge, complemented by effective time management and a robust work ethic. Skilled in proactive problem solving, aiming to leverage these competencies to drive organisational success and enhance customer satisfaction.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Lanscape Gardener
KP Gardens & Lanscapes
Brighton, Brighton and Hove
2019.03 - 2021.01
- Ensured safety in private gardens with regular hazard checks and risk mitigation measures implementation.
- Used wide range of hand tools, horticultural machinery and powered hand tools.
- Lifted and moved heavy items in line with health and safety policies.
- Worked on hard landscaping projects such as driveways and patios.
- Removed waste materials from site efficiently, leaving clean and tidy spaces post-work completion.
- Prepared flower beds prior to planting, ensuring optimal conditions for plant growth.
- Constructed garden structures including sheds, fences, outside bars, decking and summer houses to client specifications.
Retail sales associate
EE
Brighton, Brighton and Hove
2018.02 - 2019.03
- Maintained tidy sales floor to enhance shopping experience.
- Upheld company policies whilst interacting with customers and colleagues.
- Collaborated with team members for efficient store operations.
- Handled cash transactions accurately maintaining financial integrity.
- Advised customers on product selection based on their needs.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Established rapport with customers through attentive listening and communication.
- Provided product knowledge to customers for informed purchases.
Senior retail sales training manager
Dixons Carphone
Brighton, East Sussex
2014.05 - 2018.02
- Increased customer satisfaction by providing exceptional service and resolving complaints promptly.
- Boosted retail operations efficiency with rigorous stock management and inventory control.
- Managed in-store promotions for maximising product visibility and driving sales.
- Met monthly sales targets consistently through strategic planning and execution.
- Trained staff to enhance their product knowledge and improve customer interaction.
- Oversaw staff scheduling to ensure adequate cover during all business hours.
- Encouraged upselling techniques amongst employees leading to increased average spend per customer visit.
- Connected with customers and built strong professional relationships through active listening and rapport building.
Education
GCSEs - Maths, Science
Sandwhich Technology School
Sandwich, Kent 1994.09 - 1996.06
NVQ Level 2 - Maths, English
City & Guilds
Brighton 2021.03 - 2021.09
NVQ Level 2 - BICS - Industrial Cleaning
City & Guilds
Isle Of Wight 2023.11 - 2023.11
NVQ Level 2 - Food Hygiene & Safety
City & Guilds
Rochester, Medway 2025.07 - 2025.07
Skills
- KPI tracking
- Staff recruitment
- Customer service
- Team leadership
- Product knowledge
- Time management
- Work ethic
- Proactive problem solving
Affiliations
- running
- reading
- family time
References
References available upon request.
Timeline
NVQ Level 2 - Food Hygiene & Safety
City & Guilds
2025.07 - 2025.07
NVQ Level 2 - BICS - Industrial Cleaning
City & Guilds
2023.11 - 2023.11
NVQ Level 2 - Maths, English
City & Guilds
2021.03 - 2021.09
Lanscape Gardener
KP Gardens & Lanscapes
2019.03 - 2021.01
Retail sales associate
EE
2018.02 - 2019.03
Senior retail sales training manager
Dixons Carphone
2014.05 - 2018.02
GCSEs - Maths, Science
Sandwhich Technology School
1994.09 - 1996.06