Daniel Griffiths
Southampton
Summary
A proactive and adaptable professional with expertise in proficient leadership, organisation, and relationship building. Demonstrates excellent verbal and written communication skills, alongside public speaking and customer service abilities. Skilled in visual merchandising, key holder duties, cash handling, and Excel suite applications. Committed to utilising these competencies to drive success in future career endeavours.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Customer Service Manager
Coral
Southampton
03.2024 - 12.2024
- Successfully managed daily operations working alone in a high-paced betting shop, ensuring seamless customer experiences alongside compliance with government betting sector policies.
- Supervised and trained team members to deliver excellent customer service, fostering a supportive and customer-focused environment.
- Demonstrated the ability to remain calm under pressure and implement tactful communication strategies to resolve disputes amicably.
Duty Manager & Lifeguard
Freedom Leisure
Tenbury Wells
03.2022 - 09.2023
- Confident lifeguard with attentive and decisive qualities to ensure safety of swimmers.
- Team and building manager in charge of lifeguard coordination, safety checks, pool chemicals following COSHH protocols and key holder duties.
- Target oriented sales calls to sell gym and swim memberships using upselling techniques, and logging data into the computer system.
- Cash handling and daily cash ups, logging profits and float into the computer system.
- Cleaning with electric floor scrubbers and hand squeegees.
Till Operative and Garden Assistant
Burford House and Gardens
Burford
11.2020 - 01.2022
- Cash handling as a till operative efficiently checking out customers and ensuring a low wait time.
- Merchandising on the shop floor to help boost sales on customers exit to the till area.
- Entrance desk assistant to welcome customers courteously.
- Watering, plant care and manual labouring.
Butchers Assistant
Piglets Butchery
Tenbury Wells
04.2019 - 07.2020
- Cash handling and till operation while creating positive relationships with regular customers.
- Maintain high cleanliness standards during food handling, cooking and cleaning.
- Making phone call sales and taking food orders for the kitchen.
Education
Bachelor of Science - Business and Management
University of Southampton
09.2023 - 07.2025
A-Levels - Economics, Geography, Sociology, Biology
Hereford Sixth Form College
09.2020 - 07.2023
GCSE's - Geography, History, Biology, Chemistry, Physics, Mathematics, English Language, English Literature, Computer Science, French
Tenbury High Ormiston Academy
09.2015 - 07.2020
Skills
- Proficient Leadership
- Organisation expertise
- Excellent Verbal Communication
- Excellent Written Communication
- Relationship Building
- Public Speaking
- Customer Service
- Upselling
- Excel Suite Skills
- Driving License (3 Years)
Hobbies and Interests
- Tennis: Regularly participate in recreational tennis, demonstrating discipline, focus, and a competitive yet collaborative spirit.
- Traveling: Enjoy exploring diverse cultures and environments, fostering adaptability and a global perspective such as 'glocalisation' of products.
- Car and Motorsport Passion: Active member on the Team Southampton Motorsport Society where we compete in karting, demonstrating my ambitious and competitive nature.
Timeline
Customer Service Manager
Coral
03.2024 - 12.2024
Bachelor of Science - Business and Management
University of Southampton
09.2023 - 07.2025
Duty Manager & Lifeguard
Freedom Leisure
03.2022 - 09.2023
Till Operative and Garden Assistant
Burford House and Gardens
11.2020 - 01.2022
A-Levels - Economics, Geography, Sociology, Biology
Hereford Sixth Form College
09.2020 - 07.2023
Butchers Assistant
Piglets Butchery
04.2019 - 07.2020
GCSE's - Geography, History, Biology, Chemistry, Physics, Mathematics, English Language, English Literature, Computer Science, French
Tenbury High Ormiston Academy
09.2015 - 07.2020
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