DANIEL GRAY
Summary
Dedicate store manager with 15 years+ retail experience. Maximises sales through creative merchandising and team training. Tracks and boosts KPI achievement with strong data and reporting ability. Offers strong brand awareness and market analysis. I am a motivated individual looking for opportunity to expand my knowledge base and take my career to the next level. Excellent customer handling skills and familiarity with retail procedures. I am able to display proven leadership in managing and directing warehouse employees. Successful in overseeing employee training and day-to-day performance with a priority on safety, accuracy, efficiency and company protocols. Expert in maintaining accurate records and inventory counts.
Overview
11
11
years of professional experience
Work history
Store Manager
Toolstation
07.2021 - Current
- Working as a store manager for a large retail trade company for almost 3 years, one of my main roles is to oversee the day to day running of the store, keeping track of our budget when it comes to store spending and assessing priority and cost when it comes to store repairs and staffing hours usage.
- It is my responsibility to ensure the store operates both safely and legally, keeping up to date our risk assessments as well as colleagues training to allow them to perform their role to the best of their ability.
- Keeping track of our P&L accounts is also vital in ensuring we hit our weekly, monthly and yearly targets. This allows us to use the resources when we need them and save when not needed.
- As one of the more senior managers in my area I am also responsible for supporting local branches and assisting them in anyway I can, whether that be training/coaching support or assisting with best practice procedures.
- Additionally i oversea the labour hours for my region which consists of 28 branches, making sure stores are annotating hours correctly, paying colleagues their correct hours and keeping within their budgets. I am also part of a small team of managers who create a weekly regional update and present it on a conference call to review the regions performance and roll out any company updates and actions.
Store supervisor
Toolstation
04.2019 - 07.2021
- Managed stock levels to maximise sales opportunities.
- Trained team to upsell products and navigate POS systems.
- Resolved complaints to achieve full customer satisfaction.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Coached team to deliver top-quality customer service and uphold brand values.
Warehouse Supervisor
Dunbar Garden Centre
06.2018 - 04.2019
- Monitored warehouse safety and swiftly resolved hazards.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
- Minimised accidents and near misses with rigorous health and safety training.
- Operated forklifts and pallet jacks in alignment with safety protocols.
Store Supervisor
Sainsburys
09.2012 - 06.2018
- Performed risk assessments and security checks to comply with health and safety legislation.
- Engaged with suppliers to facilitate smooth delivery schedules.
- Trained team to upsell products and navigate POS systems.
- Resolved complaints to achieve full customer satisfaction.
Education
Apprenticeship Level - Retail Management
Leaps
03.2022
Higher National Diploma - undefined
Creative Industries
08.2008
Higher - Maths
Beeslack High School
05.2004 -
Higher - Phsyics
Beeslack high School
05.2004 -
Higher - Craft and Design
Beeslack High School
05.2003 -
Skills
- Training and development
- Stock management
- Retail management
- Visual merchandising techniques
- Customer service
- Shop floor management
- Employee management
- Stock loss prevention techniques
- Project scheduling
- Staff supervision
- Opening and closing procedures
Timeline
Store Manager
Toolstation
07.2021 - Current
Store supervisor
Toolstation
04.2019 - 07.2021
Warehouse Supervisor
Dunbar Garden Centre
06.2018 - 04.2019
Store Supervisor
Sainsburys
09.2012 - 06.2018
Higher - Maths
Beeslack High School
05.2004 -
Higher - Phsyics
Beeslack high School
05.2004 -
Higher - Craft and Design
Beeslack High School
05.2003 -
Apprenticeship Level - Retail Management
Leaps
Higher National Diploma - undefined
Creative Industries
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