Daniel Grant
London
Summary
Experienced operations and facilities management professional with extensive expertise in stock control methods, supply chain understanding, and health and safety compliance. Demonstrates proficiency in staff leadership, recruitment, training, and development while excelling in process improvements and change implementation. Adept at inventory control, scheduling efficiency, and maintaining production facility standards to optimise operational performance. Skilled in quality assurance, business administration, and Microsoft Office suite applications to support strategic decision-making. Committed to fostering team engagement and driving organisational success through effective management practices.
Overview
13
13
years of professional experience
Work history
Duty manager
Gate Gourmet
London, Greater London
06.2018 - 06.2025
- Delivered excellent customer service through effective communication skills.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Identified areas of improvement through regular performance assessments of staff members.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Sustained operational excellence with adherence to company policies and procedures.
- Managed over 50 staff.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Coordinated staff schedules to maximise productivity.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Conducted training sessions for new employees, enhancing team competence.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Inspected facility to identify and promptly address maintenance needs.
- Wrote end of shift reports to facilitate service continuity.
- Executed emergency response protocols for safe, secure and compliant environment.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
- Facilitated team meetings, promoting open communication and collaboration.
- Recruited and onboarded new staff to meet performance standards.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Team Leader / Dispatch/Poet Supervisor
Rail Gourmet
07.2012 - 06.2018
- Duties included, managing staff and distributing the workload throughout the day, making sure each train is being loaded with everything they have ordered within 10 minutes of the trains arrival on the platform, identifying and being able to problem solve when trains are swapped/delayed or cancelled, making sure all defective equipment is handled as per Rail Gourmet procedure, receiving and sending transfers between service centers, making sure all daily paperwork has been completed and checked, staff rosters, going through sickness return to work procedure with staff, working closely with east coast coordinators to help supply the best service possible.
CSA / Acting CSTL
Rail Gourmet
03.2012 - 07.2012
- I was employed as CSA but after a few weeks and a discussion with management I was made acting CSTL for shop floor.
- Duties included, managing staff and distributing the workload throughout the day, making sure all stock entering/leaving the service center is accounted for, checking the quality of the staffs work, training new staff so there skill level meets rail gourmet standard, staff rosters, reporting lateness and sickness to management and going through disciplinary procedure where needed and most importantly making the service center stay clean.
Education
Secondary School - English Language, Maths, Science (double award), Business Studies (GNVQ), Geography, Art
Kingsdale High School
Skills
- Supply chain understanding
- Recruitment and hiring aptitude
- Business administration knowledge
- Microsoft office suite proficiency
- Decision-Making prowess
- Scheduling efficiency
- Staff training
- Operations management
- Facilities management
- Process updating
- Staff rota management
- Staff leadership
- Employee development
- Facility maintenance inspections
- Team oversight
- Change implementation
- Team engagement
- Process improvements
- Health and Safety regulations
- Production facility stock control
- Operational oversight
- Housekeeping management
- Activity coordination
- Staff management
- Health and Safety Compliance
- Inventory control
- Training and Development
Timeline
Duty manager
Gate Gourmet
06.2018 - 06.2025
Team Leader / Dispatch/Poet Supervisor
Rail Gourmet
07.2012 - 06.2018
CSA / Acting CSTL
Rail Gourmet
03.2012 - 07.2012
Secondary School - English Language, Maths, Science (double award), Business Studies (GNVQ), Geography, Art
Kingsdale High School
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