Daniel Funnell
Eastbourne,East Sussex
Summary
Motivated Subrogation Claims Handler with strong analytical skills and a solid understanding of motor insurance risk, liability assessment, and policy wordings. Experienced in investigating claims, negotiating recoveries, and making clear, evidence-based decisions. Bringing valuable insight into risk trends and customer behaviour, and now seeking to move into an Underwriting Assistant role where I can apply my technical mindset, attention to detail, and claims knowledge to support effective risk assessment and underwriting operations.
Overview
8
8
years of professional experience
Work history
Subrogation Claims Handler
Automobile Association
Tunbridge wells
09.2025 - Current
- Investigate liability on motor claims where the insurer may have recovery rights.
- Review claim files, including accident reports, statements, images, engineer reports, police reports, and policy documents.
- Identify opportunities for recovery from at-fault third parties, their insurers, or uninsured drivers.
- Initiate and manage subrogation actions, including issuing recovery letters, liability arguments, and evidence packages.
- Negotiate settlements directly with third-party insurers, solicitors, accident management companies, or the Motor Insurers’ Bureau (MIB).
- Pursue uninsured loss recovery where appropriate, including excess and hire charges.
- Liaise with internal teams, including claims handlers, fraud, engineering, and underwriting.
- Monitor recovery progress, diarise actions, and escalate cases where litigation may be required.
- Work with panel solicitors to issue claims where negotiation is unsuccessful.
- Maintain accurate records and update claim management systems in line with company procedures and regulatory standards (FCA/ICOBS).
- Meet recovery targets and contribute to overall claims cost control.
- Deliver excellent customer service, keeping policyholders informed when relevant.
Customer Service Advisor (Claims Handler)
Automobile Association
Tunbridge Wells, Kent
05.2024 - 09.2025
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Recorded detailed, accurate claim particulars for reliable case notes.
- Provided claims advice to clients, managing expectations and explaining claims processing timelines.
- Maintained strict confidentiality when dealing with sensitive client information, ensuring staff members followed suit.
General Manager
The Gentlemen Baristas
London, Camden
06.2023 - 01.2024
- Built and maintained loyal, long-term customer relationships through effective account management.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Tracked KPIs to drive profitability and target delivery.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Generated business, cost and employee reports to management.
- Researched business opportunities with new and existing customers, notifying sales team to follow up.
- Developed and implemented budgetary and resource allocation plans.
- Kept our stock variance to a minimum 0.3% variance.
Assistant Manager
The Gentlemen Baristas
London, Camden
06.2022 - 06.2023
- Trained staff on best practices to achieve optimal productivity.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Barista
The Gentlemen Baristas
04.2022 - 06.2022
Barista
Kingdom
Tonbridge
03.2022 - 04.2022
Barista
Emilio's
Tunbridge Wells
10.2021 - 02.2022
Photographer - Temporary
Vinetta Flower Gallery
Maidstone
07.2021 - 10.2021
Sales Assistant
Victoria Secret
Bluewater
02.2021 - 03.2021
Small Business Owner
Self - Employed
05.2020 - 02.2021
- Launched new products with detailed marketing plans.
- Established business goals and objectives to provide organisational direction toward growth and prosperity.
- Optimised flow and scheduling of daily operations for maximum productivity.
- Researched and identified potential business opportunities in untapped markets to drive revenue.
- Applied digital marketing tactics to drive business growth and awareness.
- Oversaw budget management to keep to financial targets.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
Gardener
Self Employed
Tunbridge Wells
08.2019 - 02.2020
Horticultural Assistant
Notcutts
Tunbridge Wells
05.2018 - 08.2019
Education
IF1 Insurance, Legal and Regulatory
Chartered Insurance Institute
GCSEs -
St Gregory's Catholic School
Tunbridge Wells 04/2013 - 07/2017
Skills
- Customer Service
- Problem-solving
- Product knowledge
- Conflict Resolution
- Process Improvement
- Dispute management
- Analytical
- Loss prevention
- Customer account management
- Account management
- Data Entry
- Claims reporting systems
- Objection Handling
Timeline
Subrogation Claims Handler
Automobile Association
09.2025 - Current
Customer Service Advisor (Claims Handler)
Automobile Association
05.2024 - 09.2025
General Manager
The Gentlemen Baristas
06.2023 - 01.2024
Assistant Manager
The Gentlemen Baristas
06.2022 - 06.2023
Barista
The Gentlemen Baristas
04.2022 - 06.2022
Barista
Kingdom
03.2022 - 04.2022
Barista
Emilio's
10.2021 - 02.2022
Photographer - Temporary
Vinetta Flower Gallery
07.2021 - 10.2021
Sales Assistant
Victoria Secret
02.2021 - 03.2021
Small Business Owner
Self - Employed
05.2020 - 02.2021
Gardener
Self Employed
08.2019 - 02.2020
Horticultural Assistant
Notcutts
05.2018 - 08.2019
IF1 Insurance, Legal and Regulatory
Chartered Insurance Institute
GCSEs -
St Gregory's Catholic School
04/2013 - 07/2017