Daniel Edemadide
Leeds,West Yorkshire
Summary
Computer Science graduate (BSc, 2:1) with hands-on experience in databases, programming, and technical software, and a strong passion for exploring emerging technologies. Experienced in delivering exceptional customer and business-focused solutions through roles as an Apple Specialist and Business Expert, leveraging CRM tools, collaborative platforms like Slack, and consultative communication to drive results. Fundamentally skilled in Java, Python, HTML, PHP, SQL, and Python-based frameworks, web development, and automation projects. Proven ability to adapt quickly, work effectively in diverse teams, and translate technical knowledge into clear, actionable solutions for both individual and business customers.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Specialist
Apple
Leeds, West Yorkshire
08.2024 - Current
- Delivered personalised, end-to-end customer experiences by identifying needs and recommending tailored Apple products and services.
- Consistently met and exceeded individual sales and service targets in a fast-paced, high-volume retail environment. E.g (Increased AppleCare+ attachment rates by 15–20% and consistently exceeded monthly device sales targets by 10–15%, while maintaining a customer satisfaction rating of 95%+.)
- Drove strong service and accessory attachment through confident, value-led customer conversations.
- Quickly adapted to new product launches, software updates, and changing store priorities through continuous learning.
- Applied up-to-date product knowledge to clearly educate customers and improve purchase confidence and satisfaction.
- Actively sought feedback and coaching to support ongoing self-development and performance improvement.
- Collaborated effectively within a diverse team, valuing different perspectives to deliver the best customer outcomes.
- Resolved customer concerns with empathy and professionalism, reinforcing trust in the Apple brand.
Business Expert (Career Experience)
Apple
Leeds, West Yorkshire
08.2025 - 12.2025
- Applied strong business insight to understand customer workflows and recommend Apple solutions that improved productivity, security, and scalability.
- Leveraged CRM tools to capture customer insights, track interactions, and manage follow-ups, enabling consistent, personalised support and long-term business relationships.
- Communicated effectively by translating technical features into clear business value for customers with varying levels of technical understanding.
- Drove what matters by focusing conversations on customer outcomes, ensuring solutions aligned with business goals rather than individual products.
- Used Slack to collaborate with other Experts, Account Mangers, and leadership, ensuring seamless handovers and timely issue resolution.
- I collaborated with the rest of the sales team on the shop floor through mentorship and check-ins. This aimed to upskill the team with better business knowledge and insights, which resulted in our store’s total business revenue climbing by over 5% compared to the same quarter of the previous year.
- Secured business customer solutions with a 25% increase in repeat engagements, driving £50k+ in business salesover 6 months by leveraging CRM insights and consultative recommendations.
Education
GCSEs or Equivalent - Math, English, ICT, Biology, Physics, Chemistry, Geography, Economics
Brookstone School
River State, Nigeria 09/2014 - 09/2020
Bachelor's in Computer Science - Computer Science
University of Bradford
Bradford 09/2020 - 05/2024
Certification
- IELTS Academic (International English Language Testing System), 05/2019, Present
- IGCSE(International General Certificate of Secondary Education), 05/2019, Present
- WASSCE (West African Senior School Certificate Examination), 09/2020, Present
- BSc Computer Science, 2:1 – University of Bradford, [2024]
Languages
English
Fluent
Affiliations
- Photography
- Fashion
- E-Sports
Timeline
Business Expert (Career Experience)
Apple
08.2025 - 12.2025
Specialist
Apple
08.2024 - Current
GCSEs or Equivalent - Math, English, ICT, Biology, Physics, Chemistry, Geography, Economics
Brookstone School
09/2014 - 09/2020
Bachelor's in Computer Science - Computer Science
University of Bradford
09/2020 - 05/2024