Daniel Draghici
Market Drayton,Shropshire
Summary
Driven account coordinator with expertise in managing end-to-end recruitment processes. Strong skills in client relationship management and payroll administration contribute to streamlined operations and enhanced team performance.
Overview
7
7
years of professional experience
Work history
Account Manager
Major Recruitment
Telford
2025.05 - Current
- Manage a portfolio of client accounts, ensuring workforce requirements are consistently met and service levels maintained.
- Oversee end-to-end recruitment activities, developing staffing strategies that improve candidate quality and reduce time to fill vacancies.
- Build and maintain strong client relationships, serving as the primary point of contact for operational and staffing matters.
- Ensure payroll, invoicing, and compliance processes are completed accurately and in accordance with company policies and employment legislation.
- Monitor workforce performance, attendance, and staffing levels, implementing solutions to address operational challenges.
- Coordinate onboarding, training, and employee engagement initiatives to improve retention and workforce stability.
- Produce regular performance reports and KPI analysis for clients and senior management.
- Collaborate with finance and credit control teams to resolve account queries and outstanding payments.
- Support business growth through identifying opportunities to expand services within existing client accounts.
Account Coordinator
Staffline
2021.08 - 2025.04
- Successfully managed end to end recruitment processes, including sourcing, screening, interviewing, and selecting candidates for various positions.
- Managed and processed weekly on site payroll for all staff, ensuring accuracy, compliance, timely payments, and ensuring accurate calculation of wages and deductions.
- Handled all payroll related responsibilities, including timesheet verification, resolving discrepancies, and maintaining payroll records.
- Strong attention to detail. Example: When processing payroll by accurately distinguishing between employees with identical names, ensuring correct payment allocation
- Acted as first point of contact for client and employees, providing clear and efficient support.
- Coordinated and managed all employee holiday requests, ensuring full staffing coverage
- Developed and implemented innovative recruitment strategies, including job postings, social media campaigns, and networking events, resulting in an expanded candidate pool. Example: Introduced pre-screening procedures within the recruitment process to identify high quality candidates and improve induction success rates
- Built and maintained strong relationships with clients, ensuring exceptional service delivery and client satisfaction.
- Maintained accurate and up to date candidate records, including resumes, interview evaluations, and reference checks.
- Managed the scheduling and coordination of interviews, assessments, and onboarding processes for selected candidates.
- Worked with credit control to chase payment of outstanding sales invoices.
- Participating in regular audits of financial documents to comply with internal regulations and external legal requirements.
- Recorded potentially recoverable charges and distributed cases to internal teams, tracking and proactively managing for quick resolution.
Shift Manager
McDonalds
2019.10 - 2020.06
- Oversee the operations and ensure smooth functioning of the restaurant during assigned shifts.
- Coordinate and manage all aspects of the shift, including opening or closing procedures.
- Delegate tasks to team members and ensure their adherence to McDonald's standards.
- Monitor and maintain high quality food, service, and cleanliness standards.
- Address and resolve customer concerns or complaints in a timely and professional manner.
- Create and manage employee schedules, ensuring appropriate coverage for all shifts.
- Consider labour budgets, anticipated business volume, and employee availability when developing schedules.
- Adjust schedules as needed to accommodate changes in staffing requirements or employee availability.
- Communicate schedules to team members and ensure their understanding of assigned shifts.
- Handle shift swaps and time off requests while ensuring proper coverage.
- Provide clear direction, instructions, and expectations to team members.
- Train and onboard new employees, ensuring they are familiar with McDonald's policies and procedures.
- Motivate and inspire team members to deliver exceptional customer service and meet performance targets.
- Adhere to McDonald's operational procedures, including food safety and quality standards.
- Ensure compliance with all health and safety regulations and McDonald's policies.
- Monitor inventory levels, order supplies, and conduct inventory management as necessary.
- Manage cash handling procedures and ensure accuracy in cash register operations.
- Participate in regular audits and inspections to maintain cleanliness and safety standards.
Education
Sport -
Liceul Teoretic Traian Vuia
ResitaSkills
- Recruitment and talent acquisition
- Payroll Processing and Administration
- Sourcing and screening candidates
- Salary negotiations and offer management
- Interviewing and candidate assessment
- HR policies and procedures
- Strong interpersonal and communication skills
- Organisation and time management
- Problem-solving and decision-making
- Ability to lead and motivate a team in a fast-paced, demanding environment
- Decision-making skills to handle unexpected situations and make sound judgements
- Conflict resolution skills to address and resolve issues among team members, or with customers
- Organisational skills to handle multiple tasks, prioritise responsibilities, and meet deadlines
- Efficient time management to ensure smooth operations and adherence to schedules
- Passion for delivering excellent customer service and ensuring customer satisfaction
- Ability to handle customer concerns and complaints with professionalism and efficiency
- Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
- Continuous Learning and Skill Development
Hobbies and Interests
- Music Production and Composition
- Video Editing and Multimedia Content Creation
- Technology and Software Applications
- Continuous Learning and Skill Development
- Photography or Graphic Design
- Travel and Exploration
- Reading and Personal Development
- Cooking or Culinary Arts
- Art and Design
- Networking and Professional Development Events
Languages
6,C2
References
References available upon request.
Languages
English
Timeline
Account Manager
Major Recruitment
2025.05 - Current
Account Coordinator
Staffline
2021.08 - 2025.04
Shift Manager
McDonalds
2019.10 - 2020.06
Sport -
Liceul Teoretic Traian Vuia