I am an enthusiastic management professional with demonstrated success supervising staff and building teams. With over 28 years of experience running restaurants my skills are that I am hard working, motivated and results driven. When give a target or goal I will drive us to achieve that through extensive expertise leading high-performing teams. I will boost profitability and company growth through motivational leadership, outstanding service and smooth operational management.
Overview
28
28
years of professional experience
Work history
Assistant manager
MLS operations
227 Farnborough road, Hampshire
08.1997 - Current
Motivated management and staff teams to consistently deliver high quality, customer-focused service.
Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Maintained smooth-running business operations by delegating priorities to staff abilities.
Monitored health and safety measures for guaranteed compliance.
Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
Enforced company policies and guidelines for all employees.
Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
Designed work schedules to provide optimal and balanced cover of store needs.
Led and managed administrative staff to maintain smooth daily operations.
Acted as point of contact and escalation for complex customer queries.
Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
Evaluated and tracked staff to aid manager conduct performance reviews.
Established clear budgets and cost controls strategies to meet objectives.
Designed and implemented training to further develop staff based on business goals.
Organised financial and operational data to help with yearly budgeting and planning.
Trained staff on best practices to achieve optimal productivity.
Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Office junior
Fulchers solicitors
Woking
06.1996 - 07.1997
Kept files organised and up-to-date for accurate record-keeping purposes.
Photocopied and printed presentations and reports for meetings.
Responded to telephone enquiries from clients, vendors and members of public.
Screened incoming phone calls and relayed detailed messages.
Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
Sourced and ordered office supplies within allocated budget.
Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
Education
Bachelor of Laws - Law
University of Southampton
Southampton
09/1997 - 05/2000
Skills
Leadership skills - I have great experience and knowledge in running restaurants, and assisting the branch manager in running the store Running a store of 150 staff can be a challenge but I exceed in ensuring a well run, profitable store is achieved I am results driven, confident and work hard I have a can do attitude and I only want to do the best as I am a proud man
Strategic Planning - I hold weekly managers meetings to ensure we develop a plan of action, go through results of the store, discuss issues and ensure the managers are on the same page as the senior management team With my branch manager we have weekly meetings to identify weaknesses, develop strengths and work on a plan of action
Performance Management - I conduct performance reviews on the management team and lower members of staff We also hold HIG chats (hows it going chats) to discuss with the team how things are going, identify any issues and to ensure staff are happy
Training - I am a very confident person who enjoys training members of staff, developing peoples skills and growing their confidence as they develop
Ordering - I am competent in inventory ordering, reviewing sales levels and adapting ordering to meet demand
Scheduling - I undertake completion of managers schedules on a monthly basis and have in the past completed crew schedules, although this is something I don't need to undertake currently
Affiliations
I enjoy travelling having visited many countries around the world from USA in the west, to Australia and New Zealand in the east. I also enjoy sport, both watching and playing and enjoy gardening, walking looking after and spending time with my daughter, wife and family. I enjoy computing and technology and I am fascinated by the development of AI currently