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Daniel Da Silva
Cyber Security Analyst
Stoke-on-Trent
Summary
Experienced Cyber Security Professional with over 16 years in IT support, infrastructure, and network administration, specializing in SOC Analyst roles. Expertise in SIEM monitoring, log analysis, and incident triage using Splunk, Wazuh, and ELK Stack. CompTIA Security+ certified with in-depth knowledge of NIST CSF, ISO 27001, and GDPR. Proficient in Active Directory, Windows/Linux administration, and automation with Python and PowerShell.
Experienced with identifying and mitigating cybersecurity threats to protect sensitive data. Utilizes comprehensive knowledge of network security protocols and tools to prevent unauthorized access. Track record of implementing effective incident response strategies and ensuring compliance with industry standards.
Overview
3
3
9
9
Certifications
11
11
years of professional experience
Work History
Customer Service Support Agent
Godfrey Health Care
12.2024 - Current
- Provided administrative support ensuring compliance with GDPR regulations in healthcare.
- Handled sensitive data securely while maintaining accurate operational records to support data integrity.
- Supported reporting and service improvements by coordinating data analysis and stakeholder feedback.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Managing Director / IT Lead
Pinoy Limited
03.2015 - 12.2021
- Managed IT support and infrastructure, enhancing service delivery for multiple business clients.
- Administered Active Directory and user access, ensuring network security and compliance.
- Performed system hardening, patching, and log analysis.
- Automated routine tasks using Python and PowerShell.
- Resolved infrastructure, network, and security-related issues to maintain operational continuity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
BSc (Hons) - Cyber Security
Staffordshire University
Stoke-on-Trent, United Kingdom05-2026
No Degree - Cyber Security
Open University
Milton Keynes, United Kingdom 05.2001 -
Bachelor of Technology - General Studies
Stoke-On-Trent College
Stoke-On-Trent 05.2001 -
Skills
Exceptional customer service
Meeting scheduling
Data management
Database management
Data entry
Report generation
Meeting deadlines
Telephone etiquette
Data analysis
Computer Servicing and Upgrade
Ethical hacking
Accomplishments
- Documented and resolved customer issues which led to improvement of company's reputation.
Certification
CompTIA Security+ ce (SY0-701) | Feb 2026 – Feb 2029
Interests
Cybersecurity Research, Threat Intelligence, SOC Operations, Ethical Hacking Labs, Network Security, Automation Scripting, Technology Trends
Timeline
Customer Service Support Agent
Godfrey Health Care
12.2024 - Current
Managing Director / IT Lead
Pinoy Limited
03.2015 - 12.2021
No Degree - Cyber Security
Open University
05.2001 -
Bachelor of Technology - General Studies
Stoke-On-Trent College
05.2001 -
BSc (Hons) - Cyber Security
Staffordshire University
TECHNICAL TOOLS
- SIEM: Splunk, Wazuh, ELK Stack
- Systems: Windows Server, Linux (Ubuntu/Kali)
- Networking: TCP/IP, DNS, DHCP, VPNs, Firewalls
- Scripting: Python, PowerShell, JavaScript
- Virtualization: VMware, VirtualBox
- Cloud: AWS, Microsoft Azure
SIEM Home Lab, Reading Cyber Security Incidents and remediations
- Built a virtualized SOC lab environment using VMware and VirtualBox.
- Configured Wazuh and ELK Stack for centralized log monitoring and analysis.
- Practiced incident triage and threat detection using TryHackMe labs.
Log Analysis Automation
- Developed Python scripts to automate log parsing and identify suspicious activity.
- Improved detection efficiency through automated alert generation.