Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel D. Adegbite

Liverpool

Summary

A detail-oriented and adaptable professional with experience in managing complex cases, analyzing data, and providing exceptional client support. Proficient in maintaining accurate records, resolving disputes, and delivering excellent customer service in high-pressure environments. Demonstrates strong organizational and negotiation skills, with the ability to work collaboratively in teams or independently to achieve business goals. Committed to upholding organizational values, fostering innovation, and contributing to consistent success through a client-focused and empathetic approach.

Overview

16
16
years of professional experience
14
14
years of post-secondary education
3
3
Certifications

Work History

Residential Support Worker

The Vine Residential Services
05.2023 - 02.2025
  • Managed detailed case records for residents, ensuring accurate and up-to-date documentation to support seamless service delivery.
  • Conducted in-depth assessments of resident needs, identifying key areas for early intervention and implementing tailored strategies to achieve successful outcomes.
  • Worked collaboratively with multidisciplinary teams to maintain high service standards and meet organizational objectives.
  • Delivered IT support to streamline operations, ensuring accurate data input and minimizing downtime in healthcare management systems.
  • Maintained compliance with safety and health standards, supporting a secure and efficient operational environment.

Support Worker

Dignus Healthcare
09.2022 - 05.2023
  • Developed and implemented personalized plans to support individuals with complex mental health conditions, addressing their needs and enhancing overall outcomes.
  • Monitored and recorded changes in client conditions, providing timely and accurate updates to relevant teams to ensure proactive care.
  • Coordinated with colleagues to improve efficiency in service delivery, fostering a culture of collaboration and accountability.
  • Administered medication and ensured compliance with health protocols, maintaining a high standard of care.

Customer Service Specialist

AppZone Group
06.2021 - 02.2022
  • Resolved customer inquiries and complaints efficiently, ensuring a high level of satisfaction
  • Managed data entry and maintained detailed service logs to track progress and outcomes
  • Collaborated with teams to improve processes and streamline service delivery
  • Developed communication skills to handle sensitive and complex issues effectively

Operations Manager (Order Fulfillment & Inventory)

Daserv Global Services
07.2018 - 05.2021
  • Oversaw daily operations, ensuring timely delivery and adherence to service standards
  • Managed inventory data and coordinated logistics to maintain seamless operations
  • Negotiated with vendors and clients to achieve mutually beneficial agreements
  • Maintained accurate records and reports, demonstrating strong attention to detail

IT Technician

Lead City High School
06.2017 - 06.2018
  • Diagnosed and resolved technical issues, ensuring uninterrupted operations
  • Installed and maintained systems while documenting processes for future reference
  • Supported staff and students with training and troubleshooting, fostering collaboration

Help Desk Administrator

The Admission Office
06.2016 - 05.2017
  • Addressed client and student inquiries with professionalism and efficiency
  • Maintained accurate data records, ensuring smooth administrative processes
  • Provided support for troubleshooting and resolving technical issues

Technical Support Specialist

Hidden Treasure Computers
10.2008 - 06.2011
  • Diagnosed and repaired technical equipment with a focus on accuracy and efficiency
  • Collaborated with clients to provide tailored solutions, ensuring satisfaction
  • Developed strong organizational and problem-solving skills through hands-on experience

Education

Bachelor of Science - Computer Science

Ajayi Crowther University
Oyo State
04.2001 - 01.2015

Skills

  • Analytical Thinking
  • Data Management
  • Negotiation and Communication
  • Dispute Resolution
  • Attention to Detail
  • Organizational Skills
  • Technical Proficiency
  • Customer Service Excellence
  • Behavior management
  • Documentation skills
  • Multicultural sensitivity
  • Positive reinforcement techniques

Certification

Desktop Publishing, NIIT, Ibadan

Timeline

Residential Support Worker

The Vine Residential Services
05.2023 - 02.2025

Support Worker

Dignus Healthcare
09.2022 - 05.2023

Customer Service Specialist

AppZone Group
06.2021 - 02.2022

Operations Manager (Order Fulfillment & Inventory)

Daserv Global Services
07.2018 - 05.2021

IT Technician

Lead City High School
06.2017 - 06.2018

Help Desk Administrator

The Admission Office
06.2016 - 05.2017

Technical Support Specialist

Hidden Treasure Computers
10.2008 - 06.2011

Bachelor of Science - Computer Science

Ajayi Crowther University
04.2001 - 01.2015
Daniel D. Adegbite