Daniel Cummings

• Provided excellent service to customers, resulting in repeat business.
• Collaborated with bar team to provide exceptional service consistently
• Resolved customer complaints promptly to maintain good relationships.
• Communicated clearly with kitchen staff for seamless coordination of food orders.
• Managed stock levels efficiently, preventing shortage during peak hours.

Managed a wonderful team of 20+ staff members to achieve KPI targets

Both opened and closed the building

Ran compliance checks and audits

Handled the safe

Ran training sessions covering all aspects of the job

Held 1-2-1's with team members to reaffirm knowledge about their job

Hosted our weekly quiz event and our monthly bingo event

Incentivised sales and performance by introducing competition into the job through weekly updates

Engaged in our social media presence through creating reels and posting on Instagram and Facebook stories

Liaised with the cleaning staff to ensure the cleanliness of the venue is maintained

Met weekly with the management team to update progress on KPI's and other aspects of the job

Worked with events and promo teams to create the best experiences

Dealt with contractors