Daniel Condeza
Gingoog,Philippines/10
Summary
Proactive CAA with strengths in team collaboration and customer engagement. Drives team performance through effective communication and conflict resolution. Delivers exceptional customer service by actively listening and addressing concerns with clear, step-by-step solutions. Detail-oriented CAA skilled in problem resolution and process improvement. Identifies issues, analyses information, and implements solutions that enhance operational efficiency. Promotes a clean and safe working environment, ensuring compliance with regulatory standards. Motivated professional demonstrating strengths in teamwork and communication strategies. Adapts to dynamic environments, collaborating effectively to achieve target results. Committed to fostering positive relationships and delivering quality service in all interactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CAA
Government
Cagayan de Oro , Philippines
08.2024 - Current
- Resume
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Maintained clean, safe working environments to eliminate accident risks.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Engaged with customers to better understand needs and deliver excellent service.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Prepared range of written communications, documents and reports.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Education
Certificate of Higher Education - HUMMS
ABCCA
Cagayan de Oro, MSR2023
Skills
- Team collaboration
- Customer engagement
- Problem resolution
- Communication strategies
- Process improvement
- Risk management
- Regulatory compliance
- Employee mentoring
- Meeting facilitation
- Document preparation
- Schedule coordination
- Conflict management
- Service delivery
- Quality assurance
- Communication skills
- Problem-solving
- Calm under pressure
- Team building
- Team leadership and motivation
- Analytical and critical thinking
- Customer focused
- Strategic planning
- Health and safety awareness
- Task collaboration
- MS Office Suite
- Complaint handling and resolution
Languages
TAGALOG
First Language
English
Beginner
A1
Certification
- Level [Number] [Area of certification]
- [Area of certification] certified
- [Type] Licence
- [Area of study] certified
- Chartered [Area of certification]
Interests
- WORKING
- EATING
- STUDYING
WORKING
- EVERYTHING
Timeline
CAA
Government
08.2024 - Current
Certificate of Higher Education - HUMMS
ABCCA