Daniel Collings

• Meeting with internal and external customers to determine requirements
• Working with customers to define the scope of projects
• Producing written documentation to support the work, report on my findings and to present to stakeholders when necessary
• Creating process maps for both technical flows and customer journeys ( as-is and to-be)
• Considering opportunities and risks of proposals
• Evaluating the suitability of the latest technology for its suitability in our environment
• Liaising with staff at all levels of the organisation
• Defining software, hardware and network requirements with the assistance of IT architects and technical team members.
• Analysing IT requirements and give independent and objective advice on the use of IT
• Lead on change-management activities
• Managing delivery of projects/tasks through temporary/disparate project teams

Primarily responsible for leading on exciting transformational corporate programmes and projects which involved:

Duties:
• Providing specialist advice/consultancy support to Executive Managers
• Reviewing the efficiency and effectiveness of service delivery
• Responsible for costing, estimating and planning projects
• Preparing and maintaining Project documentation
• Tracking activities against the detailed project plans

Responsible for scoping the business requirements and developing technical solutions. Involved in creating the implementation approach and managing the impact on all business areas. Responsible for all aspects of the projects from business analysis to plan management, stakeholder engagement and risk management.

• Conducted in-depth business analyses to identify opportunities for process improvement.
• Helped organisations improve customer satisfaction and achieve measurable results.
• Evaluated and recommended technology solutions to enhance business operations.